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Hau Giang Proves Its Impressive Development Potential In The Hau Giang Province Investment Promotion Conference 2022

With 12 project investment certificates signed on July 16, Hau Giang officially has nearly 19,000 billion VND at the HAU GIANG PROVINCE INVESTMENT PROMOTION CONFERENCE 2022 organized by the Hau Giang Provincial People’s Committee in collaboration with the Ministry of Information & Communications.

During the event, digital transformation is considered a breakthrough solution to establish the striking development of the province’s four main fields: industry, agriculture, urbanization, and tourism. This unlocks the opportunity to utilize all of Hau Giang’s potential.

On this day, Pham Minh Chinh – Prime Minister of Vietnam, outlined the limitations and navigated the future development journey for Hau Giang to become a center of digital technologies in the Mekong Delta region.

Pham Minh Chinh, Prime Minister of Vietnam, presented at the event

DIGI-TEXX VIETNAM CEO – Nguyen Minh Thoai has indicated the outstanding potential of Hau Giang infrastructure:

  • The province has  more than 1,600 km2, with a population of over 733,000 citizens
  • Located in the heart of the Mekong inland waterway system
  • Many highways passing through the province’s territory
  • 2,300 km of rivers and canals
  • Only 30 km to the airport and seaport

He believes the above advantages will unlock Hau Giang’s potential, attract more capital investment, and achieve outstanding economic growth through applying digital technologies to production.

“Our investment in Hau Giang will create jobs for local workers and engineers, supporting the development in the southern provinces. We will contribute to the state budget and impact on the ecological environment, enabling a key to the success of Hau Giang and Vietnam’s digital transformation journey”, said Thoai.

At the conference, Frank Schellenberg – Chairman of DIGI-TEXX VIETNAM, expressed his excitement about the province’s new direction. He drives to expand his business in Hau Giang, contributing to the province’s digital revolution.

He also added:  “Currently DIGI-TEXX has cooperated with Hau Giang Community College to operate DIGI-CONNECT – an e-learning program. The platform allows online recruiting and work from home, offers work for people with disabilities, creates new sources of income with digital skills, and promotes the Hau Giang development empowered by technologies in the future. In 2022, we have provided training courses for more than 392 citizens in Hau Giang, of which 66 have completed the course and have jobs on the platform.” 

Frank Schellenberg, DIGI-TEXX’s Chairman, expressed his excitement about Hau Giang’s new direction

More event’s captured moments:

DIGI-TEXX Shares DIGI-CONNECT’s Remarkable Achievements Since 2020 at The Intvet Symposium

On July 14th, 2022, the SEPT Competence Center team from Leipzig University (Germany), in collaboration with the Hanoi University of Science and Technology, hosted the IntVET Symposium: International Partnerships and Business Models in the Vietnamese VET Sectors.

IntVET is funded by the German Federal Ministry of Education and Research. The project investigates relevant success factors of international business models for the export of vocational education training to Vietnam. IntVET will contribute to exploring the factors that dictate successful business models of VET (Vocational Education and Training) providers in an international context.

Among the 40 participants from Germany and Vietnam who attended the event, 18 of which were high-profile VET (Vocational Education and Training) providers found alliance with each other, opening more commercial and partnership opportunities for the Vietnamese-German VET field in the future.

DIGI-CONNECT was presented as an online training platform, including a learning management system (LMS) and a recruitment platform (especially for the BPO industry). This e-learning platform facilitates the remote training process, arms the beneficiaries with essential BPO skills, and creates jobs for marginalized groups.


DIGI-CONNECT is a project co-funded by the German Investment Corporation (DEG) and DIGI-TEXX, managed by the non-profit organization – ASSIST Vietnam since 2020, driving to resolve the lack of trained employees in the Business Process Outsourcing (BPO) industry.

The project creates job opportunities for marginalized groups in rural Vietnam who are in need of employment. The targeted groups of the DIGI-CONNECT project are women, persons with disabilities, and unemployed youths.

Once graduated, the beneficiaries will gain the fundamental skills required to work in the IT/BPO industry, arming them with the necessary qualifications to be employed by either DIGI-TEXX or other companies within the industry.


We believe DIGI-CONNECT and our other future CSR projects will bridge the gap between recruiting and training disadvantaged individuals for employment, creating a fair environment for marginalized groups in Vietnam.

Here are some moments of the IntVET Symposium:

Image Quality Enhancement – A Vital Data Processing Technology Deciding The Quality of Output Data

In DIGI-TEXX’s data processing operation, especially when it comes to processing our client’s Historical Documents from the 14th century,  the quality of the pre-processed images is one of our challenges and top priority.

Digitizing historical documents is an urgent action since these documents will eventually vanish as they are either printed or written on ordinary paper, which has a limited lifespan and will decompose over time. Even the captured images of these documents usually come in bad status (bad light and color, incorrect angles, and so on).

Indeed the extraction engine is like our human eyes. The better the image quality, the faster our eyes can see and process. So when the input document is clear, the output data speed and automation rate will be increased.

DIGI-TEXX applies Image Quality Enhancement technology in the pre-processing step to transform the images and make them more suitable for OCR engines and machine vision algorithms in later processing stages. 

This technology will identify the key features and details of the images, then adjust them using professional digital image processing techniques like:

  •  Remove image background noise
  •  Adjust skew and rotation
  •  Crop the excess areas
  • Tune the brightness, sharpness, and other color settings

At DIGI-TEXX, we focus on analyzing how a good and bad image decides the accuracy and automation rate of the data processing process. This step is crucial because it determines whether human assistance is required or not and how fast a document can proceed.

Image Quality Enhancement is applied to DIGI-XTRACT – an intelligent data extraction engine developed by DIGI-TEXX powered by our cutting-edge technologies like Machine Learning, Natural Language Processing, and Deep Learning. 

It enables businesses to: 

  • Utilize and digitize thousands of valuable historical/old documents. 
  • Generate better input images for OCR engines and machine vision algorithms to enhance the straight-through process.
  • Enhance user experience as they don’t have to keep recapturing/rescanning the image.
  • Save employees from handling repetitive tasks.

DIGI-CONNECT – a CSR Project Providing Vocational Training In Data Processing Skills For Marginalized People In The Digital Era

The DIGI-CONNECT is a project co-funded by the German Investment Corporation (DEG) and DIGI-TEXX, managed by the non-profit organization – ASSIST Vietnam since 2020, driving to resolve the lack of trained employees in many Business Process Outsourcing (BPO) businesses.

The project is an e-learning platform aiming to create job opportunities in the  BPO industry for marginalized groups in rural Vietnam.  As the digital and data-based economies grow, DIGI-CONNECT supports BPO companies to address the need for qualified workers, uplift marginalized communities, and fast-track Vietnam’s sustainable development.

The targeted groups of the DIGI-CONNECT project are women, persons with disabilities, and unemployed youths. Once graduated, the beneficiaries will gain the data-processing skills required for the BPO industry, arming them with the necessary qualifications to be employed by either DIGI-TEXX or other companies within the industry.

Check out DIGI-CONNECT’s beneficiaries interview here

After a year of operating, DIGI-CONNECT has achieved impressive milestones, promising a bright future for the marginalized groups in Vietnam’s rural areas and a sustainable development for the nation’s BPO industry. 

DIGI-TEXX VIETNAM is looking forward to having many other coming CSR projects to bridge the gap between recruiting and training disabilities and promoting gender equality in employment. 

On This 19th Anniversary, DIGI-TEXX VIETNAM Reaffirms The Vital Position of The BPO Industry

On 23 April 2022, DIGI-TEXX VIETNAM marked its 19th anniversary by emphasizing the role of innovative technologies and advanced digital BPO services in the upcoming phase of development.

DIGI-TEXX’s remarkable 19-year-journey in Vietnam.

The anniversary is not only the occasion to celebrate the achievements accomplished in 2021. It is the chance to reiterate the company’s mission, aiming to enhance the overall client experience.

Frank Schellenberg, DIGI-TEXX’s CEO, shared his 20-year-journey in Vietnam and accentuated the strategic role of the new CEO, Nguyễn Minh Thoại, in DIGI-TEXX’s future development.

‘With the solid investment in digital technologies and cutting-edge solutions to facilitate our client’s work, we are committed to the digital BPO’s long-term growth.’ said Thoại.

Highlighted moments of DIGI-TEXX’s VIETNAM 19th Anniversary

The Appointment of DIGI-TEXX’s New CEO, Nguyễn Minh Thoại, to Drive Digital Transformation Success

On behalf of the Board of Directors, Frank Schellenberg, DIGI-TEXX’s current CEO, is delighted to announce the appointment of Nguyen Minh Thoai as the new leader of DIGI-TEXX Vietnam. Starting from May 1, 2022, Thoai will be the CEO of the company and take over the duty from Frank. Thoai will be based in the headquarter in Ho Chi Minh City, Vietnam.

Thoai began his career with DIGI-TEXX in 2018 as Business Development Director. He’s currently holding an important position as Chief Digital Officer. During his time, Thoai has built up teams and worked together to achieve major milestones that link to the company’s future direction. He brought up Digital Business using new technologies such as AI, Machine Learning, and Deep Learning. 

In recent years, Thoai worked with Operations to support client acquisition and retention strategy, project setup, and technology integration into the current processes. Digital Business sets the ground for Digital Technology to be integrated deeper into the company businesses and further builds the next generation of DIGI-TEXX Digital Products.

He has gained extensive experience in the manufacturing and financial sectors for 15 years before joining DIGI-TEXX. Thoai is highly motivated, committed to the company’s growth, and people-oriented mindset for development.

Frank will be stepping down as the current CEO from April 30, 2022. In the coming time, he will be the Business Strategic Advisor, working with Thoai and his team to ensure a smooth transition and strengthen the client’s relationship.

April 20, 2022

Meet Mr. Thomas Hofmaier – Shareholder of DIGI-TEXX VIETNAM

In March 2022, Vietnam fully reopened to international flights. Travel restrictions from the Covid-19 pandemic have been removed, and DIGI-TEXX’s team finally reunited with Mr. Thomas Hofmaier – one of our shareholders from Munich, Germany. DIGI-TEXX spoke to Mr. Thomas about his thoughts on coming back after two years and the BPO position in the coming time.

Mr. Thomas Hofmaier – Shareholder of DIGI-TEXX Vietnam

What was your first impression when visiting Vietnam and DIGI-TEXX Vietnam after two years of isolation due to Covid-19?

I was very excited to travel back to Vietnam after 25 months and delighted to reunite with all the people I had first met in the last 16 years. It started from the welcome of the familiar hotel driver at the airport to the bustling streets of Ho Chi Minh City. I’m impressed with Vietnam’s resilient and quick recovery from the pandemic.

Everyone at DIGI-TEXX has remained the same positive and energetic spirit. The people grow individually during the pandemic even though they have faced many internal challenges in their working and personal lives. 

How do you see the company changing in the last two years?

The pandemic was definitely a challenge and an opportunity for DIGI-TEXX to grow. I see we are transiting more on the digital path under the leadership of Mr. Thoai Nguyen – our Chief Digital Officer. We launched DIGI-XTRACT to bring intelligent document processing closer to our clients. To improvise with the pandemic, DIGI-TEXX has established a highly secured online working platform – DIGI-Connect, to support and extend crowdsource working models. In the meantime, we maintain our highest commitment to all worldwide clients. 

As a company specializing in providing Digital Solutions and BPO services adopting technologies for more automation, how do you see the role of people in this transformation journey?

I believe everyone is invited to join this journey, and there is more and more work to do in this digital transformation era. BPO used to be stereotyped as works associated with simple data entry or nine-to-five jobs. In this modern-day, especially at DIGI-TEXX, BPO requires complex skills such as data evaluation and analysis skills to guarantee and improve data-driven decision-making for our clients. As a result, DIGI-TEXX’s employees have been trained to reach higher skills that meet our advanced BPO requirements.

at DIGI-TEXX Vietnam’s Network Operation Center

Many people think that BPO will no longer continue its development in the coming years. Could you share your view about this?

BPO is definitely continuing its critical position, shifting into a new form, empowered by solid and high-end technologies that we define as technology BPO. By moving from paper-based to digital documents, BPO has changed its direction into providing digital transformation to clients, using web applications and services to approach our clients’ needs.

BPO is getting more complex and modernized to fulfill the global demand for digital transformation, and DIGI-TEXX believes we will witness exquisite growth in this field from this point forward.

Any messages you want to send to all DIGI-TEXX’s staff?

First of all, I would like to thank all DIGI-TEXX employees, particularly our frontline employees during the lockdown. Your commitment and discipline are critical to maintaining our business continuity.

I would like to express how proud I am of you as a united team and family for making DIGI-TEXX  such a great company and an enjoyable place to work.

Finally, I would like to send my warmest thoughts to any of you who have been affected by this disease and wish you a fast recovery.

Thomas Hofmaier – shareholder of DIGI-TEXX VIETNAM

Thomas joined DIGI-TEXX as one of our shareholders in 2007. He has brought his 29 year-experience and innovative spirit in BPO and digital transformation that advances DIGI-TEXX to become a successful offshore BPO and digital service provider. Currently, Thomas is an advisor supporting DIGI-TEXX to deliver excellent services for clients in the Banking, Insurance, and Healthcare industries. 

He believes that investing in people will help them reach their potential and achieve future sustainable success.




DIGI-TEXX Introduced DIGI-XTRACT In Vietnam Retail Banking Forum 2021

DIGI-TEXX VIETNAM is pleased to sponsor and support an excellent event — the Vietnam Retail Banking Forum 2021, organized by IDG Vietnam and the Vietnam Banks Association (VNBA) on 25 March 2022. 

DIGI-TEXX is honored to be one of 14 conference sponsors of Vietnam Retail Banking Forum 2021

This year, the topic of The “New Normal” Retail Banking Model – Adaptation, Efficiency, Creativity, Maximizing Digital Advantages provides valuable information and solutions to the overall development of retail banking activities in Vietnam.

The rise of Digital Banking services and technology solutions to promote the digital financial ecosystem was the main topic discussed at the event.

Digital Banking is now considered the future of the banking industry, which helps the banks shorten transaction time, reduce costs, and promote competitiveness.

Together with 15 representatives from Top Banks in Vietnam and more than 17 Digital Solution Providers, DIGI-TEXX had the opportunity to introduce DIGI-XTRACT to facilitate the digital transformation journey of the banks.

DIGI-XTRACT is an intelligent automation solution developed by DIGI-TEXX to process both handwritten and printed data in different languages.

Let’s take a look at DIGI-TEXX’s activities at the conference.

DIGI-TEXX contributed to fighting the 4th wave of COVID-19 in VN

During the 4th wave of Covid-19, HCMC Center for Disease Control (HCDC) faced the challenge of dramatically increasing the number of infection cases in one day. The urgent need at that time to respond to the situation is to do as many as possible the COVID-19 test. The whole operation involved hundreds of testing units who went out and collect the samples and all hospitals, medical clinics, and labs who receive the samples and produce a COVID test result. This critical information is used by the city to fight the COVID situation and report timely to Vice Prime Minister Vu Duc Dam who was leading the whole Operations at the government level. This direction from the city created an enormous amount of effort to work on the covid test samples and update the test result in the HCDC system from all channels.

At that time, the DIGI-TEXX Business Support team was asked to join forces with HCDC to support the coordination between Testing Units, Hospitals, and Labs to ensure the timely follow-up on the test samples, update the COVID test result precisely into HCDC systems. Our team was dispatched onsite at hospitals, clinics, and the HCDC center to proactively tackle the issues.

Together with HCDC, the 12 members diligently coordinated with a total of 190 specimen collectors in HCMC and 40 medical clinics, labs, and hospitals in HCMC.

Mr. Nguyen Hoang Huy, Project Manager, shared that “It has been extremely tough during the pandemic. For me, this project is an honored opportunity to do something meaningful for society. Spending time to help medical staff gave me pleasure as I could contribute to quickly stopping the pandemic and bringing the new normal back soon”.

Earlier, the test results were having many challenges to update timely and correctly due to urgent situation of infection cases causing overloading and delay of the whole medical system and process, making it difficult for authorities to circle affected areas and allocate sufficient resources to support. This support significantly reduced the workload, strengthen the process, and update the result information in a very short time to the overall COVID situation of HCMC.

Digital Transformation with DIGI-TEXX at ITU Digital World 2021


DIGI-TEXX is proud to announce that we are joining ITU Digital World 2021 Virtual Exhibition as one of the most prestigious Digital Transformation solution providers in Vietnam. This event is co-hosted by the government of Vietnam and the International Telecommunication Union (ITU).

ITU Digital World is an annual global event, where telecommunications and IT businesses around the world focus on introducing their advanced products, services, and technology solutions. The Ministerial Forum, seminars within the framework of the event will discuss development trends, management policies, and technology solutions to promote the digital economy and digital society.

At the opening ceremony for ITU Digital World 2021 on 12 October, the host country’s Prime Minister, Pham Minh Chinh, said “As the world is still severely affected by the COVID-19 pandemic, digital technologies and services have proven their superiority when it comes to flexibility and creating a conducive environment for ideas and initiatives to overcome challenges, safely adapt to the pandemic, and engage in sustainable economic recovery and growth.” He also added that the Government of Vietnam considers the digital and data infrastructure, alongside its national digital platforms, to be a key factor in line with sustainable development.

Ready to share your business challenges? Talk to DIGI-TEXX and get a free consultation NOW!

In the ITU Digital World’s exhibition, organizations and businesses demonstrate 2D and 3D online booths, display their products, services, and digital solutions. The booths will be maintained for one month from October 12 to November 12, 2021. The online exhibition is an opportunity for Vietnamese businesses to promote their brands, expand markets, and approach customers and partners from ITU’s 193 member countries.

Come visit DIGI-TEXX’s 3D booth to speed up your Digital Transformation journey with our services and solutions, as well as to know more about our business principles, success stories, corporate culture, and people at DIGI-TEXX. Visitors can also interact directly with DIGI-TEXX representatives through the Live Guided Tour function. 

Welcome to explore our 3D booth at