Healthcare and Medical Call Center Services

With a commitment to excellence and dedication to the healthcare industry, we strive to enhance the quality of care and streamline communication between patients and healthcare providers.


365 Operating Services


Processing languages


Experienced employees


Data security &
Quality Assurance

DIGI-TEXX serves as your virtual call center, providing a voice for healthcare providers before, after, or during working hours.

We’ve got you covered with answering patient inquiries, scheduling appointments, or managing medical records. With our extensive experience, we ensure the best care possible, even during high volume of calls for your patients and clients.

Our services include appointment setting, responding to patient inquiries, and enabling client and patient contact. In order to guarantee prompt and effective patient call handling while complying to your protocol, our specialists commit to provide exceptional service and support.

We maximize patient satisfaction, improve response time and enhance call routing accuracy for faster resolution with our healthcare and medical call center services.

Trusted by more than +200 clients from home & Abroad

Medical and healthcare call center services we offer

Our experienced and professional agents help you enhance patient experience, improve accuracy of communications and maximize the value of every interaction. Here’s a brief overview of our services:

Physician Referral Services

We keep a huge database of general practitioners and specialists in medicine. You can access this database through our physician referral services to obtain information on available healthcare services. Additionally, we may make appointments for you with expert medical professionals. We also provide help in filling out paperwork for medical screenings.

Healthcare and Medical Claim Management

We’ll automate your claims management system to improve the accuracy of your claims and guarantee quick processing. Due to the elimination of bottlenecks in your revenue stream, we will be able to examine and manage claims all at once as a result. Automating claim management tasks can lower the chances of claim denial or underpayment caused by mistakes or incomplete documentation.

Appointment Scheduling Services

We offer appointment setup services, which can assist you in managing patient encounters more efficiently if you run a busy medical practice. You may concentrate on your profession rather than managing appointments with our help. Our scheduling services have been proven to significantly reduce no-shows and enable you to better track patient inflow.

Verification of Insurance

We provide a single solution for all healthcare and medical insurance needs, including verifying patient portfolios, pre-authorization, and eligibility verification. The financial risks that hospitals and patients confront are minimized by our solution. Our goal is to manage administrative tasks effectively while minimizing their impact on patient care and hospital operations.

24/7 Medical Answering Services

DIGI-TEXX takes care of your incoming medical inquiries with dedicated services. During your peaktime with massive number of patients, our services handle patient concerns, billing issues, and ensure zero miss calls during or after business hours.

You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize their business costs and enhance patient outcomes.

Client Name

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Our Deployment Models

Our approach to deliver medical call center services

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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call center software we support

HubSpot Logo
zendesk logo
Bitrix24 logo
Talkdesk Logo
logo liveagent
dixa logo
freshdesk logo
Avaya Logo
Salesforce logo
RingCentral Logo
cloudtalk logo
webex logo
five9 logo
aircall logo
zoho logo

What makes us a suitable medical call center service provider for you?

As a top contact center outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Multichannel Assistance

We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages or Facebook Messenger; we’ve got them covered.

Round-the-clock support

Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.

Data accuracy

At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.

Let us answer your questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

A medical call center manages incoming and outgoing calls from patients. It provides information on illnesses, healthcare resources, medical services, and self-management strategies.

The center helps people with limited resources access healthcare and reduces physician burnout, lack of resources, and improves care coverage.

It collects essential data on individuals with specific health needs, enabling tailored treatments to be provided more quickly. The center also records detailed information on symptoms, medication history, and emergency numbers to ensure accurate treatments and round-the-clock medical care.

During the pandemic, medical and healthcare call centers continue to play a crucial role in keeping individuals safe and connecting them with the right providers.

Healthcare call centers are an important asset for healthcare organizations. They provide resources for handling patient inquiries, appointment scheduling, insurance verifications, and other administrative tasks. This helps organizations operate more efficiently and allows staff to focus on more important tasks.

By having a reliable team available to answer patient inquiries via phone, healthcare organizations can provide better customer service.

Call center agents provide up-to-date information on medical treatments, tests, insurance plans, and other important topics.

Patients can get instant answers without waiting on hold or going through automated options. Call center reps can also anticipate patients’ needs and manage problems before they become bigger issues, ensuring overall patient satisfaction.

Medical call centers can offer a convenient and cost-effective healthcare call center solution for organizations looking to save money.

By handling tasks such as scheduling appointments, connecting patients to physicians, collecting payment, ordering supplies, and responding to customer inquiries, call centers can streamline operations and reduce overall enterprise costs.

Call centers not only cut costs, but also enhance patient satisfaction. They do this by offering a quick and convenient way for patients to reach healthcare providers through voice, text, or messaging services.

This also reduces operating expenses by replacing manual tasks with automated processes. In addition to reducing downtime caused by manual errors or booking glitches, medical call centers can improve patient care quality.

Our operators can speak different languages to cater to our customers’ needs.

We understand the importance of communicating in a customer’s native language, so we offer multilingual service support.

Our experienced operators can provide attentive service to customers with diverse linguistic backgrounds. They are able to work with various languages, demonstrating our commitment to valuing and respecting our customers’ language preferences with bilingual operators.

At our healthcare call centers, we prioritize delivering prompt and dependable service to our clients. Our qualified team is equipped to handle any questions or issues that may arise. We work to process requests quickly and efficiently, reviewing our processes and training regularly to ensure prompt and effective care. Our goal is excellent customer service no matter the situation!

Our medical answering service handles urgent after-hours calls just as you would in the office. We customize our approach with you, from initial greeting to handling urgent calls.

We can page a physician, take messages and hold them until office hours, or take more information for further decisions. In life-threatening situations, our agents are trained to refer the caller to the emergency room.

All scenarios are scripted to meet your expectations so that patients and providers receive answers quickly and efficiently.

The cost of a medical call center varies depending on the size, location, and services offered. Call centers typically charge per minute rates, ranging from $0.50 to $1.50.

At DIGI-TEXX, we offer affordable 24/7 medical answering service plans starting at $50 per month. You can save money by avoiding hiring an in-house receptionist and only paying for the time spent handling calls on your behalf.

We can tailor our services to fit your practice’s needs, so you only pay for what you require. Fill out the contact form for a free consultation from us.

Wondering if we can help you?

We are an expert healthcare call center outsourcing company that adds value to businesses of any size around the world. Let’s take a look at success stories from our clients.

Building a cross-platform app to be used worldwide

Conor Kenney

Director of Professional Services

Leading a digital transformation

Conor Kenney

Director of Professional Services

Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Digital Inspection System

Government & NGOs

Inspection System

Are you looking to reduce the daily stress on your in-house team caused by patient complaints and increase revenue opportunities? Contact us today!

As a trusted service provider with a happy client base of over 200 satisfied clients worldwide, we deliver value when you outsource medical call center services to us. Share your challenges and our experts will get back to you shortly.

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