{"id":11192,"date":"2022-07-20T14:01:37","date_gmt":"2022-07-20T07:01:37","guid":{"rendered":"https:\/\/digi-texx.com\/case-studies\/tu-dong-hoa-quy-trinh-tiep-nhan-khach-hang\/"},"modified":"2024-05-30T10:13:09","modified_gmt":"2024-05-30T03:13:09","slug":"tu-dong-hoa-quy-trinh-tiep-nhan-khach-hang","status":"publish","type":"case-studies","link":"https:\/\/digi-texx.com\/vi\/case-studies\/tu-dong-hoa-quy-trinh-tiep-nhan-khach-hang\/","title":{"rendered":"T\u1ef1 \u0110\u1ed9ng H\u00f3a Quy Tr\u00ecnh Ti\u1ebfp Nh\u1eadn Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"
\n\n

<\/span>TH\u00c1CH TH\u1ee8C T\u1eea DOANH NGHI\u1ec6P<\/span><\/h2>\n\n\n\n

Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 t\u1eadp \u0111o\u00e0n d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh qu\u1ed1c t\u1ebf h\u00e0ng \u0111\u1ea7u, ho\u1ea1t \u0111\u1ed9ng ch\u00ednh \u1edf Ch\u00e2u \u00c1, Canada v\u00e0 Hoa K\u1ef3. H\u1ecd cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh, b\u1ea3o hi\u1ec3m, t\u00e0i s\u1ea3n v\u00e0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n cho c\u00e1c c\u00e1 nh\u00e2n, nh\u00f3m v\u00e0 t\u1ed5 ch\u1ee9c trong h\u01a1n 130 n\u0103m. Chi nh\u00e1nh c\u1ee7a h\u1ecd \u1edf Vi\u1ec7t Nam l\u00e0 doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd n\u01b0\u1edbc ngo\u00e0i \u0111\u1ea7u ti\u00ean c\u00f3 m\u1eb7t t\u1ea1i Vi\u1ec7t Nam t\u1eeb n\u0103m 1999 v\u00e0 l\u00e0 doanh nghi\u1ec7p b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd n\u01b0\u1edbc ngo\u00e0i duy nh\u1ea5t s\u1edf h\u1eefu t\u00f2a nh\u00e0 v\u0103n ph\u00f2ng ri\u00eang t\u1ea1i Vi\u1ec7t Nam.<\/p>\n\n\n\n

Doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111ang ph\u1ea3i x\u1eed l\u00fd h\u01a1n 1 tri\u1ec7u trang h\u1ed7 s\u01a1 gi\u1ea5y m\u1ed7i th\u00e1ng cho quy tr\u00ecnh ti\u1ebfp nh\u1eadn kh\u00e1ch h\u00e0ng. Quy tr\u00ecnh x\u1ee7 l\u00fd truy\u1ec1n th\u1ed1ng khi\u1ebfn Kh\u00e1ch h\u00e0ng t\u1ed1n r\u1ea5t nhi\u1ec1u chi ph\u00ed (in \u1ea5n, qu\u00e9t, s\u1ed1 h\u00f3a) v\u00e0 th\u1eddi gian (\u0111i l\u1ea1i, li\u00ean h\u1ec7 qua l\u1ea1i gi\u1eefa c\u00e1c tr\u1ee5 s\u1edf).<\/p>\n\n\n\n

Do \u0111\u1eb7c th\u00f9 c\u1ee7a ng\u00e0nh B\u1ea3o hi\u1ec3m, 70% kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c r\u01a1i v\u00e0o tu\u1ea7n cu\u1ed1i c\u00f9ng c\u1ee7a th\u00e1ng t\u1ea1o n\u00ean g\u00e1nh n\u1eb7ng cho b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 Ph\u00f2ng T\u01b0 v\u1ea5n b\u1ea3o hi\u1ec3m trong vi\u1ec7c ho\u00e0n th\u00e0nh ph\u00ea duy\u1ec7t \u0111\u00fang th\u1eddi h\u1ea1n quy \u0111\u1ecbnh.<\/p>\n\n\n\n

Theo m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o cu\u1ed1i n\u0103m 2022, 90 ph\u1ea7n tr\u0103m t\u00e0i li\u1ec7u gi\u1ea5y v\u1ec1 qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u01b0\u1ee3c thay th\u1ebf b\u1eb1ng m\u1ed9t quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng. S\u1ed1 h\u00f3a \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n trong chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a kh\u00e1ch h\u00e0ng khi c\u00e1c doanh nghi\u1ec7p c\u1ee7a h\u1ecd t\u00ecm c\u00e1ch gi\u1ea3m chi ph\u00ed v\u00e0 gi\u1ea3m s\u1ef1 tham gia th\u1ee7 c\u00f4ng c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p l\u1ea1i.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u0103ng t\u1ed1c th\u1eddi gian x\u1eed l\u00fd v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i cho quy tr\u00ecnh ph\u00ea duy\u1ec7t t\u1ef1 \u0111\u1ed9ng t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a d\u1eef li\u1ec7u \u1edf m\u1ee9c cao nh\u1ea5t.<\/p>\n\n<\/div><\/div>

\n\n

<\/span>GI\u1ea2I PH\u00c1P<\/span><\/h2>\n\n\n\n

Gi\u1ea3i ph\u00e1p c\u1ee7a DIGI-TEXX g\u00f3p ph\u1ea7n v\u00e0o quy tr\u00ecnh xuy\u00ean su\u1ed1t t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i c\u1ee7a Kh\u00e1ch h\u00e0ng. Quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a BPMN s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u00e0 t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u do DIGI-TEXX ph\u00e1t tri\u1ec3n v\u1edbi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y (machine learning). Nh\u1eefng d\u1eef li\u1ec7u tr\u00edch xu\u1ea5t n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed1i chi\u1ebfu v\u1edbi th\u00f4ng tin khai b\u00e1o c\u1ee7a ng\u01b0\u1eddi n\u1ed9p \u0111\u01a1n. Sau khi so s\u00e1nh 2 b\u1ed9 d\u1eef li\u1ec7u n\u00e0y, DIGI-TEXX s\u1ebd tr\u1ea3 v\u1ec1 k\u1ebft qu\u1ea3 kh\u1edbp ho\u1eb7c ch\u01b0a kh\u1edbp cho Kh\u00e1ch h\u00e0ng. Th\u1eddi gian x\u1eed l\u00fd cho m\u1ed7i \u0111\u01a1n l\u00e0 2 ph\u00fat.<\/p>\n\n\n\n

D\u1ecbch v\u1ee5 gi\u00e1m s\u00e1t web th\u1eddi gian th\u1ef1c \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ec3 theo d\u00f5i ti\u1ebfn tr\u00ecnh. Kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 xu\u1ea5t c\u00e1c b\u00e1o c\u00e1o kh\u00e1c nhau cho s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea n\u1ed9i b\u1ed9 c\u1ee7a h\u1ecd.<\/p>\n\n<\/div><\/div>

\n
\n
\n\n

<\/span>K\u1ebeT QU\u1ea2 \u0110\u1ea0T \u0110\u01af\u1ee2C<\/span><\/h2>\n\n\n\n
    \n
  • Tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u1edbi \u00edt t\u00e0i li\u1ec7u gi\u1ea5y h\u01a1n v\u00e0 th\u1eddi gian x\u1eed l\u00fd ng\u1eafn h\u01a1n<\/li>\n\n\n\n
  • Gi\u1ea3m m\u1ed9t n\u1eeda th\u1eddi gian thao t\u00e1c: Gi\u1ea3m \u0111\u00e1ng k\u1ec3 c\u00f4ng s\u1ee9c c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 X\u1eed l\u00fd h\u1ed3 s\u01a1 (x\u1eed l\u00fd ch\u1ee9ng t\u1eeb gi\u1ea5y, scan, nh\u1eadp li\u1ec7u, ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng)<\/li>\n\n\n\n
  • R\u00fat ng\u1eafn th\u1eddi gian gi\u1ea3i quy\u1ebft h\u1ed3 s\u01a1 trung b\u00ecnh t\u1eeb 15 ph\u00fat xu\u1ed1ng c\u00f2n 4 ph\u00fat<\/li>\n<\/ul>\n\n<\/div><\/div><\/div>\n\n
    \n\n
    \"01B.<\/figure>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>
    \n
    \n
    \n\n
    \"01C.<\/figure>\n\n<\/div><\/div><\/div>\n\n
    \n\n

    <\/span>NH\u1eacN X\u00c9T T\u1eea KH\u00c1CH H\u00c0NG<\/span><\/h2>\n\n\n\n

    \u201cHi\u1ec7u qu\u1ea3 c\u1ee7a k\u00eanh ti\u1ebfp nh\u1eadn h\u1ed3 s\u01a1 tr\u1ef1c tuy\u1ebfn \u0111\u01b0\u1ee3c ch\u1ee9ng minh qua s\u1ed1 l\u01b0\u1ee3ng ng\u00e0y c\u00e0ng t\u0103ng. Do \u0111\u00f3, ch\u00fang t\u00f4i \u0111\u00e3 tin t\u01b0\u1edfng giao cho DIGI-TEXX nhi\u1ec1u d\u1eef li\u1ec7u h\u01a1n \u0111\u1ec3 x\u1eed l\u00fd.\u201d<\/p>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

    M\u1ed9t gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng gi\u00fap lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n c\u1ea7n c\u00e1c t\u00e1c v\u1ee5 th\u1ee7 c\u00f4ng nh\u1eb1m th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 quy tr\u00ecnh v\u1eadn h\u00e0nh.<\/p>\n","protected":false},"featured_media":13604,"template":"","industries":[45],"class_list":["post-11192","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","industries-bao-hiem"],"acf":[],"_links":{"self":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/case-studies\/11192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/media\/13604"}],"wp:attachment":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/media?parent=11192"}],"wp:term":[{"taxonomy":"industries","embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/industries?post=11192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}