{"id":23430,"date":"2024-07-24T10:36:17","date_gmt":"2024-07-24T03:36:17","guid":{"rendered":"https:\/\/digi-texx.com\/thach-thuc-trong-viec-xay-dung-su-tuong-tac-voi-khach-hang-cach-khac-phuc-voi-dich-vu-ho-tro-kinh-doanh\/"},"modified":"2025-02-21T14:53:48","modified_gmt":"2025-02-21T07:53:48","slug":"thach-thuc-trong-viec-xay-dung-su-tuong-tac-voi-khach-hang-cach-khac-phuc-voi-dich-vu-ho-tro-kinh-doanh","status":"publish","type":"post","link":"https:\/\/digi-texx.com\/vi\/thach-thuc-trong-xay-dung-su-tuong-tac-voi-khach-hang","title":{"rendered":"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng: C\u00e1ch Kh\u1eafc Ph\u1ee5c V\u1edbi D\u1ecbch V\u1ee5 H\u1ed7 Tr\u1ee3 Kinh Doanh"},"content":{"rendered":"\n<p>M\u1eb7c d\u00f9 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, nh\u01b0ng v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ecbnh c\u1ea7n v\u01b0\u1ee3t qua. Ngo\u00e0i ra, k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng lu\u00f4n thay \u0111\u1ed5i v\u00e0 h\u1ecd mong \u0111\u1ee3i d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 nh\u1ea5t qu\u00e1n tr\u00ean m\u1ecdi n\u1ec1n t\u1ea3ng.   <\/p>\n\n<p>\u0110\u00e2y l\u00e0 l\u00fac c\u00e1c <a href=\"https:\/\/digi-texx.com\/customer-support-services\/business-support-services\/\">d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p<\/a> ph\u00e1t huy t\u00e1c d\u1ee5ng. Th\u00f4ng qua vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, t\u1eadp trung v\u00e0o c\u00e1c n\u0103ng l\u1ef1c ch\u00ednh v\u00e0 ph\u00e1t tri\u1ec3n l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch t\u1ed1t v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c trong vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c m\u1ea1nh m\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 g\u00f3p ph\u1ea7n v\u00e0o th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c. <\/p>\n<style>.kb-image22912_54b320-b8 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image22912_54b320-b8\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb-1024x576.jpg\" alt=\"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng\" class=\"kb-img wp-image-22913\" title=\"\" srcset=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb-1024x576.jpg 1024w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb-300x169.jpg 300w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb-768x432.jpg 768w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb-1536x864.jpg 1536w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Challenges-in-Business-Support-2-Thumb.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n<h2 class=\"gb-headline gb-headline-97432299 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Tuong_Tac_Khach_Hang_Bi_mat_cho_Su_Phat_trien_cua_Doanh_nghiep\"><\/span><strong>T\u01b0\u01a1ng T\u00e1c Kh\u00e1ch H\u00e0ng: B\u00ed m\u1eadt cho S\u1ef1 Ph\u00e1t tri\u1ec3n c\u1ee7a Doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>S\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c doanh nghi\u1ec7p. Thay v\u00ec ch\u1ec9 th\u1ef1c hi\u1ec7n giao d\u1ecbch, n\u00f3 t\u00ecm c\u00e1ch mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00f3 \u00fd ngh\u0129a khuy\u1ebfn kh\u00edch s\u1ef1 tham gia li\u00ean t\u1ee5c. <\/p>\n\n<p>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111ang ph\u00e1t tri\u1ec3n nh\u01b0 m\u1ed9t &#8220;\u0111\u1ed9ng c\u01a1&#8221; quan tr\u1ecdng c\u1ee7a s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 t\u0103ng tr\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay.<\/p>\n\n<p><a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">80%<\/a> kh\u00e1ch h\u00e0ng tin r\u1eb1ng tr\u1ea3i nghi\u1ec7m c\u1ee7a c\u00f4ng ty c\u0169ng quan tr\u1ecdng nh\u01b0 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. Do \u0111\u00f3, tr\u1ea3i nghi\u1ec7m c\u00f3 t\u00e1c \u0111\u1ed9ng to l\u1edbn \u0111\u1ebfn qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tao_Dung_Long_Trung_Thanh_Voi_Thuong_Hieu\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">T\u1ea1o D\u1ef1ng L\u00f2ng Trung Th\u00e0nh V\u1edbi Th\u01b0\u01a1ng Hi\u1ec7u<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>X\u00e2y d\u1ef1ng v\u00e0 tr\u00e2n tr\u1ecdng kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin c\u1ee7a h\u1ecd, tuy nhi\u00ean, ch\u1ec9 c\u00f3 m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi l\u00e0 ch\u01b0a \u0111\u1ee7. M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a <a href=\"https:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noopener\">Microsoft cho th\u1ea5y 69%<\/a> ng\u01b0\u1eddi ti\u00eau d\u00f9ng Hoa K\u1ef3 cho bi\u1ebft d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 thi\u1ebft y\u1ebfu \u0111\u1ed1i v\u1edbi l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u. <\/p>\n\n<p>\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao nh\u1eefng n\u1ed7 l\u1ef1c \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1ecfa m\u00e3n v\u00e0 sau \u0111\u00f3 l\u00e0 nh\u1eefng m\u1ed1i quan h\u1ec7 \u0111\u00e1ng tin c\u1eady v\u00e0 trung th\u00e0nh.<\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nang_Cao_Ty_Le_Giu_Chan_Khach_Hang\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">N\u00e2ng Cao T\u1ef7 L\u1ec7 Gi\u1eef Ch\u00e2n Kh\u00e1ch H\u00e0ng<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n cao cho th\u1ea5y kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng mua l\u1ea1i.<\/p>\n\n<p><a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">88%<\/a> kh\u00e1ch h\u00e0ng cho bi\u1ebft d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t khi\u1ebfn h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng mua h\u00e0ng tr\u1edf l\u1ea1i. Do \u0111\u00f3, c\u00e1c c\u00f4ng ty \u01b0u ti\u00ean d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u s\u1ebd th\u1ea5y doanh thu v\u00e0 danh ti\u1ebfng th\u01b0\u01a1ng hi\u1ec7u t\u0103ng l\u00ean. <\/p>\n<style>.kb-image22912_c40fc0-2b .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image22912_c40fc0-2b\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement-1024x576.jpg\" alt=\"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng\" class=\"kb-img wp-image-22926\" title=\"\" srcset=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement-1024x576.jpg 1024w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement-300x169.jpg 300w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement-768x432.jpg 768w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement-1536x864.jpg 1536w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/02.-What-Are-The-Foremost-Challenges-In-Building-Customer-Engagement.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption><em>C\u00e1c c\u00f4ng ty c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1ebd th\u1ea5y doanh thu v\u00e0 uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u t\u0103ng l\u00ean.<\/em><\/figcaption><\/figure><\/div>\n\n<h2 class=\"gb-headline gb-headline-faf93075 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Nhung_Thach_Thuc_Trong_Viec_Xay_Dung_Su_Tuong_Tac_Voi_Khach_Hang\"><\/span><strong>Nh\u1eefng Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng T\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Trong khi x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, song v\u1eabn c\u00f2n m\u1ed9t s\u1ed1 kh\u00f3 kh\u0103n c\u1ea7n ph\u1ea3i v\u01b0\u1ee3t qua.<\/p>\n\n<h3 class=\"gb-headline gb-headline-3ecb54f0 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Thieu_Tinh_Ca_Nhan_Hoa\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">Thi\u1ebfu T\u00ednh C\u00e1 Nh\u00e2n H\u00f3a&nbsp;<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Nhi\u1ec1u kh\u00e1ch h\u00e0ng ng\u00e0y nay coi d\u1eef li\u1ec7u l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 h\u01a1n l\u00e0 ti\u1ec1n b\u1ea1c trong vi\u1ec7c x\u00e1c \u0111\u1ecbnh li\u1ec7u h\u1ecd c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m nhanh ch\u00f3ng v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a nh\u01b0 mong mu\u1ed1n hay kh\u00f4ng.<\/p>\n\n<p>Tuy nhi\u00ean, c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin ng\u00e0y c\u00e0ng t\u0103ng l\u00ean, khi\u1ebfn vi\u1ec7c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 tr\u1edf n\u00ean c\u1ef1c k\u1ef3 kh\u00f3 kh\u0103n cho c\u00e1c doanh nghi\u1ec7p. <\/p>\n\n<p>\u0110\u00e2y l\u00e0 l\u00fac c\u00e1c c\u00f4ng ty ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c nghi\u00eam tr\u1ecdng trong vi\u1ec7c cung c\u1ea5p t\u00ednh c\u00e1 nh\u00e2n h\u00f3a, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng r\u1eddi \u0111i v\u00e0 cu\u1ed1i c\u00f9ng, l\u1ef1a ch\u1ecdn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh thay v\u00ec c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n\n<p>\u0110i\u1ec1u th\u00fa v\u1ecb l\u00e0 <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a> b\u00e1o c\u00e1o r\u1eb1ng g\u1ea7n<strong> hai ph\u1ea7n ba kh\u00e1ch h\u00e0ng<\/strong> mong \u0111\u1ee3i c\u00e1c c\u00f4ng ty c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00f3 th\u1ec3 th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a h\u1ecd. Trong khi \u0111\u00f3, 61% trong s\u1ed1 h\u1ecd n\u00f3i r\u1eb1ng h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty coi h\u1ecd nh\u01b0 m\u1ed9t con s\u1ed1. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u00fang v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng, nh\u1eefng ng\u01b0\u1eddi c\u00f3 c\u00e1c giao d\u1ecbch t\u01b0\u01a1ng \u0111\u1ed1i nh\u1ecf kh\u00f4ng th\u00fac \u0111\u1ea9y s\u1ef1 ch\u00fa \u00fd ph\u00f9 h\u1ee3p c\u1ee7a c\u00e1c giao d\u1ecbch kinh doanh l\u1edbn v\u00e0 ch\u1eadm ch\u1ea1p.  <\/p>\n\n<h3 class=\"gb-headline gb-headline-457de183 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Tu_Dong_Hoa_Thieu_Hieu_Qua\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">T\u1ef1 \u0110\u1ed9ng H\u00f3a Thi\u1ebfu Hi\u1ec7u Qu\u1ea3<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean kh\u1eaft khe v\u00e0 ch\u1ee7 \u0111\u1ed9ng h\u01a1n. Trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1, <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">55%<\/a> kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111\u00e3 s\u1eed d\u1ee5ng chatbot t\u1ef1 ph\u1ee5c v\u1ee5 \u0111\u1ec3 c\u00f3 quy\u1ec1n truy c\u1eadp th\u00f4ng tin v\u00e0 t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. <\/p>\n\n<p>Tuy nhi\u00ean, m\u1ed9t trong nh\u1eefng r\u1ee7i ro l\u1edbn nh\u1ea5t c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 m\u1ea5t \u0111i s\u1ef1 ti\u1ebfp x\u00fac v\u1edbi con ng\u01b0\u1eddi, \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 thi\u1ebft l\u1eadp s\u1ef1 tin t\u01b0\u1edfng v\u00e0 l\u00f2ng trung th\u00e0nh t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ee7a b\u1ea1n.<\/p>\n\n<p>Th\u1eadt th\u00fa v\u1ecb l\u00e0 <a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/operations\/articles\/shared-services-survey.html\" target=\"_blank\" rel=\"noopener\">theo b\u00e1o c\u00e1o c\u1ee7a Deloitte <\/a>c\u0169ng cho th\u1ea5y t\u1ef1 \u0111\u1ed9ng h\u00f3a hi\u1ec7u qu\u1ea3 l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n<style>.kb-image22912_389b1f-7a .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image22912_389b1f-7a\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1-1024x577.jpg\" alt=\"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng\" class=\"kb-img wp-image-22938\" title=\"\" srcset=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1-1024x577.jpg 1024w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1-300x169.jpg 300w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1-768x433.jpg 768w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1-1536x866.jpg 1536w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/Digitalizing_Journey_Chart-02-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption><em><em>Tri\u1ec3n khai t\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y h\u00e0ng \u0111\u1ea7u cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/em><\/em><\/figcaption><\/figure><\/div>\n\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u01a1n gi\u1ea3n, l\u1eb7p \u0111i l\u1eb7p l\u1ea1i ho\u1eb7c th\u01b0\u1eddng l\u1ec7, nh\u01b0ng kh\u00f4ng th\u1ec3 thay th\u1ebf tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac, s\u1ef1 \u0111\u1ed3ng c\u1ea3m ho\u1eb7c s\u1ef1 s\u00e1ng t\u1ea1o c\u1ee7a con ng\u01b0\u1eddi. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng ho\u1eb7c xa c\u00e1ch khi giao ti\u1ebfp v\u1edbi m\u00e1y m\u00f3c thay v\u00ec con ng\u01b0\u1eddi. <\/p>\n\n<h3 class=\"gb-headline gb-headline-b3e824f1 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Thoi_gian_phan_hoi_lau\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">Th\u1eddi gian ph\u1ea3n h\u1ed3i l\u00e2u<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>M\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian ng\u1eafn. <\/p>\n\n<p>Th\u1eddi gian ch\u1edd \u0111\u1ee3i l\u00e2u ho\u1eb7c li\u00ean t\u1ee5c qua l\u1ea1i c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 th\u1ea5t v\u1ecdng, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 th\u1eadm ch\u00ed d\u1eabn \u0111\u1ebfn danh ti\u1ebfng x\u1ea5u c\u1ee7a c\u00f4ng ty.<br\/><br\/><\/p>\n\n<p>Th\u1ef1c t\u1ebf l\u00e0 <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">77% kh\u00e1ch h\u00e0ng<\/a> mong mu\u1ed1n t\u01b0\u01a1ng t\u00e1c v\u1edbi ai \u0111\u00f3 ngay khi h\u1ecd li\u00ean h\u1ec7 v\u1edbi m\u1ed9t c\u00f4ng ty. Do \u0111\u00f3, h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c l\u00e0 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c th\u00fac \u0111\u1ea9y tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"An_Ninh_Va_Quyen_Rieng_Tu_Du_Lieu\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">An Ninh V\u00e0 Quy\u1ec1n Ri\u00eang T\u01b0 D\u1eef Li\u1ec7u<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>\u0110\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, c\u00e1c c\u00f4ng ty \u0111ang thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 s\u1edf th\u00edch, nhu c\u1ea7u v\u00e0 y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n\n<p>M\u1eb7t kh\u00e1c, ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng quan t\u00e2m \u0111\u1ebfn quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u, mu\u1ed1n bi\u1ebft c\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng th\u00f4ng tin c\u00e1 nh\u00e2n h\u1ecd nh\u01b0 th\u1ebf n\u00e0o, l\u01b0u tr\u1eef th\u00f4ng tin trong bao l\u00e2u v\u00e0 li\u1ec7u th\u00f4ng tin c\u00f3 an to\u00e0n hay kh\u00f4ng.<\/p>\n\n<p>Theo m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng, l<a href=\"https:\/\/www.twilio.com\/en-us\/state-of-customer-engagement\/report\" target=\"_blank\" rel=\"noopener\">\u00ean \u0111\u1ebfn 40% t\u1ed5 ch\u1ee9c trong B\u00e1o c\u00e1o c\u1ee7a Twilio<\/a> cho r\u1eb1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa an ninh v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng kh\u00f3 kh\u0103n quan tr\u1ecdng nh\u1ea5t c\u1ee7a h\u1ecd trong n\u0103m 2024.<\/p>\n\n<h3 class=\"gb-headline gb-headline-4b3d4f2b gb-headline-text\"><span class=\"ez-toc-section\" id=\"Van_De_Voi_Thong_Tin_Khong_Phu_Hop_Xuc_Pham_Boi_Nho\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">V\u1ea5n \u0110\u1ec1 V\u1edbi Th\u00f4ng Tin Kh\u00f4ng Ph\u00f9 H\u1ee3p, X\u00fac Ph\u1ea1m, B\u00f4i Nh\u1ecd<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c ch\u1ee9ng th\u1ef1c m\u1ed9t c\u00f4ng ty, th\u1ebf h\u1ec7 kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u00e3 tr\u1edf n\u00ean k\u00e9n ch\u1ecdn h\u01a1n nhi\u1ec1u. M\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong s\u1ef1 thay \u0111\u1ed5i n\u00e0y l\u00e0 n\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng t\u1ea1o ra. <\/p>\n\n<p>C\u00f3 m\u1ed9t r\u1ee7i ro nghi\u00eam tr\u1ecdng li\u00ean quan \u0111\u1ebfn n\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng t\u1ea1o ra, v\u00ec n\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u0103ng m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 gi\u00e1m s\u00e1t \u0111\u1ea7y \u0111\u1ee7, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u00f3 nh\u1eefng n\u1ed9i dung g\u00e2y x\u00fac ph\u1ea1m. <\/p>\n\n<p>\u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 v\u01b0\u1ee3t xa c\u00e1c \u0111\u00e1nh gi\u00e1 b\u1ea5t l\u1ee3i, bao g\u1ed3m c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 t\u1ed9i ph\u1ea1m m\u1ea1ng, qu\u1ea5y r\u1ed1i, \u0111eo b\u00e1m, vi ph\u1ea1m ho\u1eb7c l\u1eeba \u0111\u1ea3o tr\u1ef1c tuy\u1ebfn.<\/p>\n\n<p>B\u00e1o c\u00e1o \u201cOnline Hate and Harassment: The American Experience 2023\u201d ti\u1ebft l\u1ed9 r\u1eb1ng qu\u1ea5y r\u1ed1i hay nh\u1eefng n\u1ed9i dung g\u00e2y x\u00fac ph\u1ea1m tr\u00ean m\u1ea1ng \u0111\u00e3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn 52% kh\u00e1ch h\u00e0ng. <\/p>\n\n<p>K\u1ebft qu\u1ea3 l\u00e0, n\u1ebfu c\u00f4ng ty c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n \u0111\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng tr\u1ef1c tuy\u1ebfn an to\u00e0n v\u00e0 b\u1ea3o v\u1ec7 kh\u00e1ch h\u00e0ng kh\u1ecfi n\u1ed9i dung x\u00fac ph\u1ea1m, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 g\u1eb7p r\u1ee7i ro:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>H\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u b\u1ecb h\u1ee7y ho\u1ea1i: N\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng t\u1ea1o ra ti\u00eau c\u1ef1c c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m suy y\u1ebfu s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0o m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n\n\n\n<li>M\u1ea5t kh\u00e1ch h\u00e0ng: N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c, h\u1ecd c\u00f3 th\u1ec3 ng\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li>V\u1ea5n \u0111\u1ec1 ph\u00e1p l\u00fd: Vi ph\u1ea1m b\u1ea3n quy\u1ec1n v\u00e0 ph\u1ed5 bi\u1ebfn th\u00f4ng tin x\u00fac ph\u1ea1m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng ph\u00e1p l\u00fd.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Khac_phuc_thach_thuc_Nam_bat_co_hoi_voi_dich_vu_ho_tro_kinh_doanh\"><\/span><strong>Kh\u1eafc ph\u1ee5c th\u00e1ch th\u1ee9c: N\u1eafm b\u1eaft c\u01a1 h\u1ed9i v\u1edbi d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kinh doanh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>\u0110\u1ec3 t\u0103ng s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng, vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 h\u00e0ng \u0111\u1ea7u l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i m\u1ecdi nhi\u1ec7m v\u1ee5 \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd n\u1ed9i b\u1ed9.   <\/p>\n\n<p>Outsourcing d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kinh doanh c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ed1t l\u00f5i c\u1ee7a m\u00ecnh, cung c\u1ea5p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 t\u00edch c\u1ef1c thu h\u00fat kh\u00e1ch h\u00e0ng tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n<h3 class=\"gb-headline gb-headline-26bbbccf gb-headline-text\"><span class=\"ez-toc-section\" id=\"Dat_duoc_su_tin_tuong_va_long_trung_thanh_cua_khach_hang_thong_qua_dich_vu_ho_tro\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">\u0110\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3&nbsp;<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 n\u1eafm b\u1eaft s\u1ef1 tin t\u01b0\u1edfng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y l\u00e0 ch\u00eca kh\u00f3a cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/p>\n\n<h4 class=\"gb-headline gb-headline-e830dd7c gb-headline-text\"><span class=\"ez-toc-section\" id=\"Suc_manh_cua_ca_nhan_hoa\"><\/span><span style=\"color: var(--accent);\" class=\"stk-highlight\">S\u1ee9c m\u1ea1nh c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a:&nbsp;<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n<p>C\u00e1 nh\u00e2n h\u00f3a trong d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t ra ngo\u00e0i chi\u1ebfn l\u01b0\u1ee3c &#8220;m\u1ed9t k\u00edch th\u01b0\u1edbc ph\u00f9 h\u1ee3p v\u1edbi t\u1ea5t c\u1ea3&#8221;, c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c coi tr\u1ecdng v\u00e0 th\u1ea5u hi\u1ec3u. N\u00f3 khu\u1ebfch \u0111\u1ea1i s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o n\u00ean m\u1ed1i li\u00ean k\u1ebft s\u00e2u s\u1eafc h\u01a1n gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau.   <\/p>\n\n<p>90% kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng chi ti\u00eau nhi\u1ec1u h\u01a1n v\u1edbi c\u00e1c c\u00f4ng ty c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. <\/p>\n\n<p><strong>M\u1eb9o<\/strong>: Khi b\u1ea1n qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac, ch\u1eafc ch\u1eafn s\u1ebd h\u1eefu \u00edch khi \u0111\u1ea7u t\u01b0 v\u00e0o <a href=\"https:\/\/digi-texx.com\/customer-support-services\/help-desk-services\/\">d\u1ecbch v\u1ee5 tr\u1ee3 gi\u00fap<\/a>. D\u1ecbch v\u1ee5 tr\u1ee3 gi\u00fap cho ph\u00e9p b\u1ea1n t\u1eadp trung t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t n\u01a1i duy nh\u1ea5t v\u00e0 c\u00f3 th\u00eam b\u1ed1i c\u1ea3nh v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.  <\/p>\n\n<h4 class=\"gb-headline gb-headline-3b47a7d4 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Tang_Thoi_Gian_Phan_Hoi_Ban_Dau\"><\/span><span style=\"color: var(--accent);\" class=\"stk-highlight\">T\u0103ng Th\u1eddi Gian Ph\u1ea3n H\u1ed3i Ban \u0110\u1ea7u<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n<p>Nhi\u1ec1u nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 to\u00e0n di\u1ec7n b\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5<a href=\"https:\/\/digi-texx.com\/customer-support-services\/live-chat-services\/\"> h\u1ed7 tr\u1ee3 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp<\/a>, d\u1ecbch v\u1ee5 \u0111a ng\u00f4n ng\u1eef, t\u00fac tr\u1ef1c 24\/7, v\u00e0 <a href=\"https:\/\/digi-texx.com\/customer-support-services\/contact-center-services\/\">gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i cu\u1ed9c g\u1ecdi<\/a>. C\u00e1c bi\u1ec7n ph\u00e1p n\u00e0y cho ph\u00e9p kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 cho c\u00e1c th\u1eafc m\u1eafc v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a h\u1ecd. <\/p>\n\n<p>H\u00e3y nh\u1edb r\u1eb1ng b\u1ea5t k\u1ef3 th\u1eddi gian ch\u1edd \u0111\u1ee3i n\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 g\u00e2y b\u1ea5t l\u1ee3i cho c\u00f4ng ty c\u1ee7a b\u1ea1n. H\u1ecd c\u00f3 nguy c\u01a1 kh\u00f4ng ch\u1ec9 thay \u0111\u1ed5i quy\u1ebft \u0111\u1ecbnh m\u00e0 c\u00f2n t\u1eeb b\u1ecf ho\u1eb7c tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 l\u00e0m \u0103n v\u1edbi ng\u01b0\u1eddi kh\u00e1c.   <\/p>\n\n<h3 class=\"gb-headline gb-headline-8ae59d6f gb-headline-text\"><span class=\"ez-toc-section\" id=\"Nang_cao_trai_nghiem_khach_hang_voi_Human-in-the-loops\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi Human-in-the-loops:<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Con ng\u01b0\u1eddi v\u01b0\u1ee3t tr\u1ed9i h\u01a1n AI khi n\u00f3i \u0111\u1ebfn vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o, nh\u01b0ng AI cho ph\u00e9p m\u1edf r\u1ed9ng quy m\u00f4 ngay l\u1eadp t\u1ee9c. \u0110\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 \u1edf m\u1ee9c cao nh\u1ea5t, gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t l\u00e0 k\u1ebft h\u1ee3p s\u1ee9c m\u1ea1nh c\u1ee7a con ng\u01b0\u1eddi v\u00e0 AI th\u00f4ng qua &#8216;Con ng\u01b0\u1eddi trong v\u00f2ng l\u1eb7p&#8217;. <\/p>\n\n<p>C\u00f3 nhi\u1ec1u l\u1ee3i \u00edch khi k\u1ebft h\u1ee3p s\u1ee9c m\u1ea1nh c\u1ee7a con ng\u01b0\u1eddi v\u00e0 AI trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5:<\/p>\n\n<h4 class=\"gb-headline gb-headline-d202ffd0 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Giup_cho_khach_hang_cua_ban_cam_thay_duoc_danh_gia_cao\"><\/span><span style=\"color: var(--accent);\" class=\"stk-highlight\">Gi\u00fap cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n<p>V\u1edbi D\u1ecbch v\u1ee5 H\u1ed7 tr\u1ee3 Kinh doanh, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng c\u00e1ch h\u1ecd s\u1eed d\u1ee5ng AI v\u00e0 l\u00e0m r\u00f5 r\u1eb1ng con ng\u01b0\u1eddi \u0111ang \u1edf n\u1eafm quy\u1ec1n ki\u1ec3m so\u00e1t.<\/p>\n\n<p>Kh\u00f4ng gi\u1ed1ng nh\u01b0 m\u1ed9t h\u1ec7 th\u1ed1ng do AI v\u1eadn h\u00e0nh, c\u00e1c nh\u00e2n vi\u00ean \u0111i\u1ec1u h\u00e0nh c\u00f3 th\u1ec3 tr\u1ea5n an kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng b\u1eb1ng c\u00e1ch cho th\u1ea5y h\u1ecd \u0111ang \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n quan t\u00e2m \u0111\u1ebfn truy v\u1ea5n c\u1ee7a h\u1ecd.<\/p>\n\n<p>C\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o t\u1ed1t v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 con ng\u01b0\u1eddi, t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng th\u1ec3 sao ch\u00e9p \u0111\u01b0\u1ee3c b\u1eb1ng b\u1ea5t k\u1ef3 t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1eb7c d\u1ecbch v\u1ee5 tr\u1ef1c tuy\u1ebfn n\u00e0o.<\/p>\n\n<h3 class=\"gb-headline gb-headline-6513a32a gb-headline-text\"><span class=\"ez-toc-section\" id=\"Tao_ra_mot_moi_truong_an_toan_cho_khach_hang\"><\/span><strong><span style=\"color: var(--accent);\" class=\"stk-highlight\">T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n cho kh\u00e1ch h\u00e0ng:&nbsp;<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>\u0110i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p l\u00e0 c\u00f3 m\u1ed9t ch\u00ednh s\u00e1ch m\u1ea1nh m\u1ebd \u0111\u1ec3 ki\u1ec3m so\u00e1t n\u1ed9i dung tr\u1ef1c tuy\u1ebfn, hi\u1ec7n t\u1ea1i h\u01a1n bao gi\u1edd h\u1ebft v\u00ec h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi d\u00e0nh th\u1eddi gian tr\u1ef1c tuy\u1ebfn trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1. <\/p>\n\n<p>Kh\u00e1ch h\u00e0ng c\u0169ng mong \u0111\u1ee3i m\u1ed9t m\u00f4i tr\u01b0\u1eddng thu\u1eadn ti\u1ec7n v\u00e0 an to\u00e0n &#8211; bao g\u1ed3m c\u1ea3 n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a m\u1ed9t c\u00f4ng ty &#8211; tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n mua h\u00e0ng. <\/p>\n\n<p>\u0110\u00e2y ch\u00ednh l\u00e0 n\u01a1i m\u00e0 t\u00ednh h\u1eefu \u00edch c\u1ee7a vi\u1ec7c ki\u1ec3m duy\u1ec7t n\u1ed9i dung n\u1eb1m \u1edf \u0111\u00f3. Chi\u1ebfn l\u01b0\u1ee3c n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 gi\u00e1m s\u00e1t v\u00e0 l\u1ecdc n\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng t\u1ea1o ra (UGC) nh\u1eb1m t\u1eadn d\u1ee5ng v\u00e0 th\u1ef1c thi c\u00e1c chu\u1ea9n m\u1ef1c c\u1ee7a c\u1ed9ng \u0111\u1ed3ng. <\/p>\n\n<p>Vi\u1ec7c th\u1ef1c thi ki\u1ec3m so\u00e1t n\u1ed9i dung nghi\u00eam ng\u1eb7t th\u1ec3 hi\u1ec7n m\u1ed1i quan t\u00e2m c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi s\u1ef1 an to\u00e0n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, \u0111i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn l\u00f2ng trung th\u00e0nh v\u00e0 s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng. Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u00e0 an to\u00e0n khi l\u00e0m \u0103n v\u1edbi b\u1ea1n, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng s\u1ebd gi\u1edbi thi\u1ec7u doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n m\u1ed9t l\u1ea7n n\u1eefa. <\/p>\n\n<h4 class=\"gb-headline gb-headline-75410fff gb-headline-text\"><span class=\"ez-toc-section\" id=\"Dam_bao_an_ninh_va_quyen_rieng_tu_du_lieu_khach_hang\"><\/span><span style=\"color: var(--accent);\" class=\"stk-highlight\">\u0110\u1ea3m b\u1ea3o an ninh v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n<p>C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin v\u00e0 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? Gi\u1eef an to\u00e0n cho d\u1eef li\u1ec7u c\u1ee7a h\u1ecd.   <\/p>\n\n<p>B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 duy tr\u00ec l\u00f2ng tin trong th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1. Nhi\u1ec1u nh\u00e0 cung c\u1ea5p tri\u1ec3n khai c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt d\u1eef li\u1ec7u m\u1ea1nh m\u1ebd v\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o an ninh m\u1ea1ng \u0111\u1ec3 b\u1ea3o v\u1ec7 th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng kh\u1ecfi truy c\u1eadp tr\u00e1i ph\u00e9p v\u00e0 vi ph\u1ea1m d\u1eef li\u1ec7u. <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tu_Phan_Ung_Den_Chu_Dong_Xay_Dung_Su_Tuong_Tac_Voi_Khach_Hang_Voi_Dich_Vu_Ho_Tro_Kinh_Doanh\"><\/span><strong>T\u1eeb Ph\u1ea3n \u1ee8ng \u0110\u1ebfn Ch\u1ee7 \u0110\u1ed9ng: X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng T\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng V\u1edbi D\u1ecbch V\u1ee5 H\u1ed7 Tr\u1ee3 Kinh Doanh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<style>.kb-image22912_0495f1-ec .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<div class=\"wp-block-kadence-image kb-image22912_0495f1-ec\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services-1024x576.jpg\" alt=\"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng\" class=\"kb-img wp-image-22918\" title=\"\" srcset=\"https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services-1024x576.jpg 1024w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services-300x169.jpg 300w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services-768x432.jpg 768w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services-1536x864.jpg 1536w, https:\/\/digi-texx.com\/wp-content\/uploads\/2024\/07\/04.-From-Reactive-To-Proactive-Build-A-Strong-Customer-Engagement-With-Business-Support-Services.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n<p>Nhu c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng lu\u00f4n thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra nhi\u1ec1u tr\u1edf ng\u1ea1i cho doanh nghi\u1ec7p. C\u00e1c doanh nghi\u1ec7p n\u00ean c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn ch\u1ee7 \u0111\u1ed9ng, chi\u1ebfn l\u01b0\u1ee3c h\u01a1n \u0111\u1ec3 lu\u00f4n \u0111i \u0111\u1ea7u v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng. <\/p>\n\n<p>\u0110\u1ea7u t\u01b0 v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kinh doanh m\u1ea1nh m\u1ebd c\u00f3 th\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i th\u00e1ch th\u1ee9c th\u00e0nh c\u01a1 h\u1ed9i \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi nh\u1ea5t v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 \u0111\u00e1ng tin c\u1eady, l\u00e2u d\u00e0i, cu\u1ed1i c\u00f9ng d\u1eabn \u0111\u1ebfn th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i.<\/p>\n<style>.kt-accordion-id22912_037f85-f9 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id22912_037f85-f9 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:5px solid var(--accent);border-top-left-radius:3px;border-top-right-radius:3px;border-bottom-right-radius:3px;border-bottom-left-radius:3px;background:#ffffff;text-transform:capitalize;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:20px;padding-left:16px;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top-color:var(--accent);border-top-style:solid;border-right-color:var(--accent);border-right-style:solid;border-bottom-color:var(--accent);border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id22912_037f85-f9 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id22912_037f85-f9:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id22912_037f85-f9 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:5px solid var(--accent);}}@media all and (max-width: 1024px){.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--accent);border-top-style:solid;border-right-color:var(--accent);border-right-style:solid;border-bottom-color:var(--accent);border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}}@media all and (max-width: 1024px){.kt-accordion-id22912_037f85-f9 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id22912_037f85-f9 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id22912_037f85-f9 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id22912_037f85-f9 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:5px solid var(--accent);}.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id22912_037f85-f9 .kt-blocks-accordion-header:focus-visible{border-top-color:var(--accent);border-top-style:solid;border-right-color:var(--accent);border-right-style:solid;border-bottom-color:var(--accent);border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}.kt-accordion-id22912_037f85-f9 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id22912_037f85-f9 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:var(--accent);border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id22912_037f85-f9 kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane22912_2e962d-28\" id=\"article-sources\"><h3 class=\"kt-accordion-header-wrap\"><span class=\"ez-toc-section\" id=\"Nguon_tham_khao\"><\/span><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Ngu\u1ed3n tham kh\u1ea3o<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><span class=\"ez-toc-section-end\"><\/span><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Salesforce (2024). <em>State of the Connected Customer SIXTH EDITION<\/em>. [online] Available at: <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf<\/a> [Accessed 18 June 2024].<\/li>\n\n\n\n<li>Microsoft (2017). <em>STATE OF GLOBAL CUSTOMER SERVICE REPORT 2017<\/em>. [online] Available at: <a href=\"https:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf<\/a> [Accessed 18 June 2024].<\/li>\n\n\n\n<li>Deloitte (2023). <em>Global Shared Services &amp; Outsourcing Survey<\/em>. [online] Deloitte United States. Available at: <a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/operations\/articles\/shared-services-survey.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www2.deloitte.com\/us\/en\/pages\/operations\/articles\/shared-services-survey.html<\/a> [Accessed 18 June 2024]. <\/li>\n\n\n\n<li>Center for Technology and Society (2023). <em>Online Hate and Harassment: The American Experience 2023 | ADL<\/em>. [online] www.adl.org. Available at: <a href=\"https:\/\/www.adl.org\/resources\/report\/online-hate-and-harassment-american-experience-2023\" target=\"_blank\" rel=\"noopener\">https:\/\/www.adl.org\/resources\/report\/online-hate-and-harassment-american-experience-2023<\/a> [Accessed 20 June 2024]. <\/li>\n\n\n\n<li>Twilio Inc (2024). B\u00e1o c\u00e1o t\u00ecnh h\u00ecnh t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng n\u0103m 2024.   [online]  Twilio. C\u00f3 t\u1ea1i: <a href=\"https:\/\/www.twilio.com\/en-us\/state-of-customer-engagement\/report\" target=\"_blank\" rel=\"noopener\">https:\/\/www.twilio.com\/en-us\/state-of-customer-engagement\/report<\/a>[Accessed 18 June 2024] . <\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-accent-color\">| <em>\u0110\u1ecdc th\u00eam<\/em>: <\/mark><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/digi-texx.com\/vi\/techblog-vi\/dich-vu-cham-soc-khach-hang-cho-nen-tang-thuong-mai-dien-tu\/\"><em>D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng cho N\u1ec1n T\u1ea3ng Th\u01b0\u01a1ng M\u1ea1i \u0110i\u1ec7n T\u1eed<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/digi-texx.com\/vi\/techblog-vi\/thach-thuc-trong-so-hoa-tai-lieu-lich-su-viet-tay-da-ngon-ngu\/\"><em>Th\u00e1ch Th\u1ee9c Trong S\u1ed1 H\u00f3a T\u00e0i Li\u1ec7u L\u1ecbch S\u1eed Vi\u1ebft Tay \u0110a Ng\u00f4n Ng\u1eef<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/digi-texx.com\/vi\/techblog-vi\/vai-tro-cua-luu-tru-du-lieu-trong-viec-ho-tro-nghien-cuu-pha-he-hoc\/\"><em>Vai Tr\u00f2 C\u1ee7a L\u01b0u Tr\u1eef D\u1eef Li\u1ec7u Trong Vi\u1ec7c H\u1ed7 Tr\u1ee3 Nghi\u00ean C\u1ee9u Ph\u1ea3 H\u1ec7 H\u1ecdc<\/em><\/a><\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>M\u1eb7c d\u00f9 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng: C\u00e1ch Kh\u1eafc Ph\u1ee5c V\u1edbi D\u1ecbch V\u1ee5 H\u1ed7 Tr\u1ee3 Kinh Doanh\" class=\"read-more button\" href=\"https:\/\/digi-texx.com\/vi\/thach-thuc-trong-xay-dung-su-tuong-tac-voi-khach-hang#more-23430\" aria-label=\"Read more about Th\u00e1ch Th\u1ee9c Trong Vi\u1ec7c X\u00e2y D\u1ef1ng S\u1ef1 T\u01b0\u01a1ng t\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng: C\u00e1ch Kh\u1eafc Ph\u1ee5c V\u1edbi D\u1ecbch V\u1ee5 H\u1ed7 Tr\u1ee3 Kinh Doanh\">Read More<\/a><\/p>\n","protected":false},"author":3,"featured_media":22916,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[50],"tags":[],"class_list":["post-23430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-techblog-vi","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"_links":{"self":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/posts\/23430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/comments?post=23430"}],"version-history":[{"count":0,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/posts\/23430\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/media\/22916"}],"wp:attachment":[{"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/media?parent=23430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/categories?post=23430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digi-texx.com\/vi\/wp-json\/wp\/v2\/tags?post=23430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}