BUSINESS CHALLENGES
Our client is the first foreign-invested life insurance company in Vietnam with a network of 87 branches across the country, serving more than 1.5 million customers. With the current manual process, it would be a huge challenge to maintain their competitive advantage in business since:
- Insurers have to manually upload, transfer, and manage scanned documents from various branches across the country, leading to the processing time at their back office being prolonged.
- As the business grows, the volume of documents that need processing is soaring. It is estimated that the total yearly volume of documents will increase by 30%.
- Human errors are more likely to occur since the method of submitting documents between different departments and branches is complicated and tangled with complex functions.
- File sharing gets disrupted during the sending process.
- Our client does not have the authority for direct access to a document management system and they have to export reports manually.
INTELLIGENT DOCUMENT SCANNING SOLUTION
The Intelligent Document Scanning Solution is designed for Customer Service (CS) at branches to process documents and detect appropriate document types, then automatically route them to related departments (POS/Claims/NB).
Key Functions
Designing workflow
We start building workflows by first describing processes in a common language that both business and technical users can understand. The processing workflow is simply designed by dragging and dropping micro-services (import, extraction, classify, export, API) into graphical BPMN (Business Process Modeling Notation) diagrams. Businesses can independently set up the basic process with available microservices and monitor the processing status at each step.
We offer
- Solutions: DIGI-SCAN, DIGI-XTRACT
- Technologies: Optical Character Recognition (DIGI-XTRACT), Machine Learning, Computer Vision, Deep Learning
- Multiple document types: applicant forms, health reports, change information request forms, claim payment letters, and more
- Live web monitoring platform
- 24/7 service
BUSINESS OUTCOME
- Provide an intelligent document scanning solution: enabling clients to capture and transmit information quickly in a systematic and structured way
- Boost efficiency: Reduce manual work and operation time by half
- Increase accuracy: From 70% to 97%, apply various validation rules to mitigate human error, shorten the work cycle
- Improve customer experience: Less paper, higher accuracy, and a shorter turnaround time
