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DIGI-TEXX About Us - Image 05



Ensure all projects on shift are completed on time and meet the required quality

Manage staff effectively


  • Ensure production operations operate well on a daily basis to meet delivery times and set targets
  • Ensure effective communication between the project management team and production team leaders
  • Ensure the delivery of effective action plans to solve problems to meet customer requirements
  • Contribute to project improvements to increase productivity
  • Focus on the turnover rate to take necessary mitigation measures
  • Solve human problems
  • Support Team Leader when necessary
  • Evaluate employees from time to time
  • Establish a clean, tidy working environment to ensure open and creative communication
  • Train and guide employees to prepare for succession planning
  • Responsible for PTS reports and human resources-related issues
  • Raise the problem to a higher level for resolution if it is not within your authority
  • Report assigned work results to the direct manager or department head Implement quality management system (QMS) requirements according to ISO 9001:2015 standards & comply with management system policies Information security (ISMS) according to ISO/IEC 27001:2013 standard
  • Instruct employees to comply with information security policies and other policies as required by the company.
  • Working hours: 2nd shift 01 PM – 10:30 PM

Job Requirements

  • At least 2 years experience in a related position
  • Ability to bargain and negotiate
  • Dynamic, careful, progressive, and have clear direction in work
  • Ability to work independently and withstand high work pressure
  • Planning and reporting capabilities
  • Proficient in using office software: Word, Excel, PowerPoint, and internet browsers / Proficient in Microsoft Office (Word, Excel, PowerPoint) and internet
  • Knowing how to use other software for work such as: drawing flow charts, editing. PDFs and databases are an advantage
  • Having knowledge and experience related to ISO 9001 and ISO 27001 is an advantage
HR Form (#7)

Implementation Model

About Us - Why DIGI-TEXX_V04



The main responsibility of a Head of ISO Compliance and Legal is to oversee and ensure regulatory compliance and legal throughout the organization.


  • Regulatory Compliance: Overseeing compliance with specific regulations that apply to the BPO industry, such as data protection and privacy laws, ISO9000, ISO27000, labor laws, financial regulations, and any other applicable regulatory frameworks. Monitoring Implement QISMS (ISO9000, ISO 27000) in coordination with executive and mid-level management.
  • Policy and Procedure Development: Developing and implementing comprehensive compliance policies, procedures, and controls to ensure adherence to QISMS, GDPR requirements. This includes drafting and reviewing internal policies, codes of conduct, and compliance manuals.
  • Risk Assessment and Management: Identifying compliance risks associated with the company’s operations, and processes. Assessing the potential impact of these risks and developing strategies to mitigate them.
  • Internal Investigations: Conducting internal investigations in response to suspected violations of laws, regulations, or company policies. Ensuring thorough and impartial investigations, implementing corrective actions when necessary, and reporting findings to senior management.
  • Internal & External Audit Management: Manage external and internal audits, including reviewing materials that require attention for accuracy and properly adhering to stakeholders’ expectations. Conduct periodic compliance audits and assessments to evaluate the effectiveness of the compliance program and make necessary improvements.
  • Ethics and Governance: Promoting ethical behavior and ensuring compliance with the company’s governance principles. Providing guidance on ethical dilemmas and fostering a culture of integrity and accountability within the organization.
  • Training and Awareness: Conducting training programs and awareness campaigns to educate employees about ISO compliance requirements, promoting a culture of compliance throughout the organization.

LEGAL: 40%

  • Legal Compliance: Ensuring the company’s compliance with all relevant laws, regulations, and industry standards. This involves staying updated on legal developments, assessing their impact on the company, and implementing policies and procedures to maintain compliance.
  • Legal Advice and Counsel: Providing legal advice and guidance to senior management and other departments within the organization. This includes assessing the legal implications of business decisions, providing guidance on potential risks, and offering legal solutions to support business objectives.
  • Contract Management: Reviewing and negotiating contracts with clients, vendors, and partners to ensure legal compliance and protect the company’s interests. Assessing contractual risks and advising on appropriate risk mitigation strategies.
  • External Relationships: Liaising with external legal counsel, regulatory authorities, and industry associations to stay informed about legal and compliance developments, seek guidance when needed, and represent the company’s interests in regulatory matters.
  • Reporting and Documentation Management: Ensuring timely and accurate reporting to regulatory authorities as required. Maintaining accurate records, documentation, and reporting systems related to legal and compliance matters. Initiating license registrations, and renewal procedures in a timely manner.
HR Form (#7)

Implementation Model

About us achievements



Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for talented people who want to embark on a journey of Change and drive Transformation in our industry. 


  • Receive, and analyze customer’s requirements and operate the project.
  • Directly arrange tasks for employees in the group.
  • Make a contingency plan to ensure the continuity of the project.
  • Evaluating the situation and planning the operation of the project.
  • Training team members.
  • Evaluate employee performance, and support employees to improve their professional skills.
  • Attend meetings and project reports as needed.
  • Other tasks assigned by the Operation Service Manager.

Job Requirements

  • Good English communication skills (mandatory)
  • Team management skills.
  • Honesty, diligence, quick grasp of work.
  • Proficiency in office computer.
HR Form (#7)

Implementation Model

About us achievements



  • Content Moderator (Cantonese & English language)
  • Data Processing Operator (Japanese language)
  • Data Processing Operator (English language)
Core Value 01


The quality of being honest, open, and having strong morals, principles, and uprightness even though no one is watching.

Core Value 2


Continuous improvement and ideation in every angle of our Business without barriers. 

Core Value 03


Customer is at the heart of our Business. Everything we think and do is for our customer satisfaction.

Core Value 04


Provide the highest quality of services and standards.


Explore Our Culture

Watch these videos to learn more about life at DIGI-TEXX

Our 20 Years of Proven Track Record

DIGI-TEXX VIETNAM 20th Anniversary

Reaching a new height

Our Dynamic and Experienced Employee


An exciting sports festival

Our Activities


HCM About Us

Ho Chi Minh City

DIGI-TEXX Headquarters was founded in 2002, at Anna Building, Quang Trung Software City, where 165 ICT Companies with more than 250 IT products and services are located.

CAN THO About Us

Can Tho City

Our second office in Can Tho City was opened in 2015 to ensure business continuity. This is a dynamic and modern city by the Mekong River with tech & science universities and a well-educated workforce.

Fukuoka About Us

Fukuoka City

DIGI-TEXX opened an office in Fukuoka, the Silicon Valley of Japan, in the middle of 2019 with the ambition of moving far beyond its original focused clients and markets.

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HR Form (#8)