Business Support ServiceS

Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.

24/7

365 Operating Services

30+

Processing languages

1000+

Experienced employees

100%

Data security &
Quality Assurance

Deploying specialists to troubleshoot daily process issues and increase business efficiency

Customers demand proactive responses to their queries anytime, anywhere, on any device. If companies are not taking care of their customers, competitors will. Thus, delivering exceptional customer service to achieve satisfaction and foster loyalty is of the utmost importance to any business.

Sometimes, business owners spend excessive time and money on low-priority tasks, leading to neglect of more important ones. Therefore, it’s crucial to streamline your operations. Not all tasks can be handled internally. Some business support processes should be outsourced to maximize the use of internal resources.

Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.

Trusted by more than +200 clients from home & Abroad

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Business support services

Our specialized staff with an interchangeable set of skills can assist clients with varying customer support needs. We offer our clients round-the-clock, high-quality services at affordable rates in different languages: Vietnamese, English, German, Japanese, and Chinese.

TECHNICAL HELPDESK SERVICES

TECHNICAL HELPDESK SERVICES

Our technical helpdesk staff can address a wide range of incidents, including but not limited to:

  • Bugs in company software
  • New feature requests
  • Issues with login credentials
  • Problems with the network or VPN
  • Device compatibility issues
  • Scheduled maintenance updates
TELE VERIFICATION SERVICES

TELE-VERIFICATION SERVICES

We assist organizations in strengthening their verification process to reduce the risk of fraud and focus on enhancing customer-oriented services. While working at the client’s site or DIGI-TEXX’s premise, our tele-verification services can deliver up to 6 speaking languages, including Vietnamese, Chinese, English, German, French, and Japanese.

CONSULTATION SERVICES

CONSULTATION SERVICES

Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.

CUSTOMER SUPPORT

CUSTOMER SUPPORT

DIGI-TEXX provides both online and on-site support services deployed at the client’s office to take over the processes of data control & verification, statistical reporting, document digitization, and compliance control. 

CONTENT VERIFICATION

CONTENT VERIFICATION

Our expert moderators provide content control & verification services to check and approve images, videos, text, and other multimedia content postings to protect brand image and user community.

TECHNICAL HELPDESK SERVICES

TECHNICAL HELPDESK SERVICES BACKGROUND

Our technical helpdesk staff can address a wide range of incidents, including but not limited to:

  • Bugs in company software
  • New feature requests
  • Issues with login credentials
  • Problems with the network or VPN
  • Device compatibility issues
  • Scheduled maintenance updates

TELE-VERIFICATION SERVICES

TELE-VERIFICATION SERVICES BACKGROUND

We assist organizations in strengthening their verification process to reduce the risk of fraud and focus on enhancing customer-oriented services. While working at the client’s site or DIGI-TEXX’s premise, our tele-verification services can deliver up to 6 speaking languages, including Vietnamese, Chinese, English, German, French, and Japanese.

CONSULTATION SERVICES

CONSULTATION SERVICES BACKGROUND

Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.

CUSTOMER SUPPORT

CUSTOMER SUPPORT BACKGROUND

DIGI-TEXX provides both online and on-site support services deployed at the client’s office to take over the processes of data control & verification, statistical reporting, document digitization, and compliance control. 

CONTENT VERIFICATION

CONTENT VERIFICATION BACKGROUND

Our expert moderators provide content control & verification services to check and approve images, videos, text, and other multimedia content postings to protect brand image and user community.

Explore Our Other Related Services

Administrative support service

Administrative support staff will help you maintain organization and order, but it does not directly improve customer experience. Our reliable office support services can optimize day-to-day operations, allowing your organization to focus on growth and competition.

Consultation services

Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.

You’re gonna love dIGI-TEXX

Managers and business owners from many kinds of businesses turn to DIGI-TEXX to optimize their business costs and enhance their performance.

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Our Deployment Models

Enabling clients to reach their highest potential with our flexible systems and human resources service models. 

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Our approach to deliver business support solutions

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:

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Industries we serve

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:

BANKING AND FINANCE

In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.

INSURANCE

We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.

E-COMMERCE

Our business support service agents will assist clients with product inquiries, shipping information, and other issues related to online purchases.

Hospitality

DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.

Real Estate

Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.

Telecommunications

We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.

Healthcare

DIGI-TEXX’s business support service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.

You don’t see your industry here? Contact us

What makes us an ideal business support service provider for you?

We are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Skillful and knowledgeable team

With a myriad number of situations that may arise in a customer service exchange, our specialists are trained to be versatile with a strong skill set to handle the complexity of the job.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

digital transformation service

Scalability

We are capable of scaling up services by following up-to-date business requirements to meet dynamics and ensure business continuity.

Round-the-clock support

Client business continuity is always our top priority. We operate a round-the-clock service with dedicated and experienced specialists. 

Multilingual support

Our voice and non-voice specialists cover a broad range of languages, which enables us to handle both English and non-English-speaking customers.

Our exemplary project delivery capacity

Our business support services add value to any business (from small to large enterprises) around the world.

Our 20 Years of Proven Track Record

DIGI-TEXX VIETNAM 20th Anniversary

Reaching a new height

Our Dynamic and Experienced Employee

DIGI-SPORT

An exciting sports festival

Straight-Through Process for Customer Onboarding

Insurance

Intelligent Document Processing

Automated Insurance Claims

Insurance

Intelligent Document Processing

Global Invoice Processing

Logistics

Automated Data Extraction Solution

Frequently Asked Questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

Business support services are provided by third-party companies that help streamline operations by performing tasks ranging from administrative to technical.

Outsourcing these services saves companies money and resources, as in-house tasks require skilled employees and overhead costs. This makes starting a business support service an attractive, low-risk opportunity, especially for new entrepreneurs.

As demand for reliable business support services grows, there is potential for success in this field. Seeking out reliable business support can benefit your enterprise.

Outsourcing business support tasks can help entrepreneurs save money and time, allowing them to focus on their strengths.

Hiring a professional for a short-term period can be a cost-effective solution for businesses as it avoids expenses like pensions and taxes associated with full-time employees. Plus, they get to benefit from the professional’s experience without having to commit to a long-term employment contract.

Outsourcing can also provide better quality service or greater efficiency than businesses could achieve on their own.

Above all, outsourcing to external service providers frees up business owners and managers from tedious and laborious work, so they can generate more income with activities aligned with their expertise.

Support services are essential for businesses to function and succeed. They optimize IT programs and processes and provide assistance to departments such as human resources, customer service, accounting, and management.

These services benefit many industries, including telecommunications, travel and hospitality, finance, transportation, logistics, and retail.

Businesses rely on support services for day-to-day operations. Optimizing the utilization of resources is a great way to decrease costs. Services can range from technical assistance to solving system issues. The breadth of services available can help businesses remain competitive.

Let’s get in touch

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