Contact center services
DIGI-TEXX prioritizes assisting businesses in building lasting relationships with their customers. We are a multichannel contact center service provider with sophisticated customer service.
24/7
365 Operating Services
30+
Processing languages
1200+
Experienced employees
100%
Data security &
Quality Assurance
Your One-Stop Contact Center Solution
In today’s world of endless choices and high customer expectations, a contact center is crucial to ensure your customer service truly delivers excellent support and satisfaction.
With our customized solutions, we ensure that your clientsreceive prompt, courteous, and effective support when they reach your business.
Our team of experienced agents is dedicated to providing superior customer service, tailored to the unique needs of your business.
DIGI-TEXX’s proper contact center outsourcing services unburden all your customer-facing function tasks with a commitment to deliver the best customers experience.
By utilizing a professional workforce of talented and dedicated agents, we offer significant cost savings to our clients without compromising quality.
Contact center services
We provide precise and affordable contact center services that are optimized for your industry, enhancing the efficiency of your business processes. Our experienced and professional contact center agents guarantee high-quality customer interactions. Here’s a brief overview of our services:
Inbound Contact Center Services
We have in-depth experience in managing inbound contact centers for a broad spectrum of clients in various global industries. DIGI-TEXX will handle your organization’s incoming communications from customers, including phone calls, emails, chats, or messages.
Omnichannel Contact Center Services
Through email, phone, live chat, mobile apps, and video, among other modes, our omnichannel contact center services provide effective and timely customer assistance. Across all digital channels, we work to maintain a unified brand experience.
Contact Center as a Service
We offer pay-as-you-go contact center services, allowing you to select and pay for the services that best suit your needs. We cover all hiring and infrastructure expenses, enabling you to reduce costs while receiving a high-quality service.
Contact Center Consulting Services
Our team of contact center specialists offers you thorough counsel on all topics pertaining to contact centers. Our experienced professionals help you set up a contact center that provides top-notch customer service to maintain brand loyalty.
Contact Center Monitoring Services
If you’re searching for an optimized method to monitor your contact center, we’ve got you covered. We’ll give you all the necessary tools and guidance to analyze customer inquiries, identify any service gaps, and provide actionable strategies to address them.
Customer Support Services
Our team consists of highly skilled and knowledgeable representatives who are equipped to deliver top-notch customer assistance, including technical support, to both your current and prospective customers.
Our Deployment Models
Your industry will benefit the most from our services
At DIGI-TEXX, we specialize in incorporating cutting-edge automation technology and tools to deliver top-notch virtual contact center solutions across diverse industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
Our dedicated team is here to support policyholders with claims, policy information, and other questions, which builds customers’ trust and loyalty. This results in better customer retention rates and increased sales.
Retail and e-COMMERCE
Our call center service specialists assist clients with product inquiries, shipping information, and other issues related to online purchasing.
hospitality
DIGI-TEXX services ensure that guests have a positive experience during their stay. Our services assist customers in booking inquiries, room service requests, and other needs.
Healthcare
In the healthcare industry, our call center service plays a vital role in helping patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients, and improving patient satisfaction.
Real Estate
Our call center services are designed to support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
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Outbound call center software we support
What makes us a suitable contact center service provider for you?
As a leading contact center outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purposes.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to save costs in the early stages and long run.
Data security
Confidential information will remain secured and restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Multichannel Assistance
We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages, or Facebook Messenger.
Round-the-clock support
Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.
Data accuracy
At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.
We are an active member of
Our exemplary project delivery capacity
Our contact center solutions add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
Frequently Asked Questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
Automate customer engagement and get exceptional customer service with dIGI-TEXX
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