Contact center services

DIGI-TEXX prioritizes assisting in building lasting relationships with your customers. We are a multichannel contact center service provider with sophisticated customer service.


365 Operating Services


Processing languages


Experienced employees


Data security &
Quality Assurance

Our team of experienced agents is dedicated to providing superior customer service, tailored to the unique needs of your business.

With our customized solutions, we ensure that your customers receive prompt, courteous, and effective support when customers reach your business.

In today’s world of endless choices and high customer expectations, a contact center is crucial to ensure your customer service truly delivers excellent support and satisfaction.

DIGI-TEXX’s proper contact center outsourcing services will unburden all your customer-facing function tasks with a commitment to deliver the best customers’ experience.

By utilizing a professional workforce of talented and dedicated agents, we offer significant cost savings to our clients without compromising quality.

Trusted by more than +200 clients from home & Abroad

Contact center services We Offer

We provide precise and affordable contact center services that are optimized for your industry, making your business processes more efficient. Our experienced and professional contact center agents guarantee high-quality customer interactions. Here’s a brief overview of our services:

Inbound Contact Center Services

We have in-depth experience in managing inbound contact centers for a broad spectrum of clients in different global industries. DIGI-TEXX will take care of your organization’s incoming communications from customers, including phone calls, emails, chats, or messages.

Outbound Contact Center Services

When you want to connect with potential customers to promote your products or services, having an outbound contact center is key. Our team of outbound callers will represent your brand, initiate outgoing communications and leave a lasting impression with your customers.

Omnichannel Contact Center Services

Through email, phone, live chat, mobile apps, and video, among other modes, our omnichannel contact center services provide effective and timely customer assistance. Across all digital channels, we work to maintain a unified brand experience.

Contact Center as a Service

We offer pay-as-you-go contact center services, allowing you to choose which services you need and only pay for those. We take care of all hiring and infrastructure expenses, which enables you to reduce costs while still receiving high-quality service.

Contact Center Consulting Services

Our team of contact center specialists is here to offer you thorough counsel on all topics pertaining to contact centers. Our experienced professionals can help you set up a contact center that provides top-notch customer service and ensures you keep all your clients.

Contact Center Monitoring Services

If you’re searching for top-notch methods to monitor your contact center, we’ve got you covered. We’ll give you all the necessary tools and guidance to help you analyze customer inquiries, find any areas where your service is lacking and offer ways to fix them.

Customer Support Services

We can provide you with highly trained and technically competent representatives who can offer your potential and/or existing customers first-rate customer help, including technical support.

You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize workforce management, enhance productivity and give their employees a superior work experience.

Client Name

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Our Deployment Models

Our approach to deliver contact center solutions

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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Your industry will benefit the most from our services

At DIGI-TEXX, we specialize in incorporating cutting-edge automation technology and tools to deliver top-notch virtual contact center solutions across diverse industries and verticals. Some of the key industries we cater to include, but are not limited to:


In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.


We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.

Retail and e-COMMERCE

Our call center service specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.


DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.


DIGI-TEXX’s call center service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.

Real Estate

Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.


We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.

You don’t see your industry here? Contact us

Outbound call center software we support

Talkdesk Logo
Salesforce logo
cloudtalk logo
Amazon Connect Logo
five9 logo
aircall logo
nice logo

What makes us a suitable contact center service provider for you?

As a top contact center outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Multichannel Assistance

We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages or Facebook Messenger; we’ve got them covered.

Round-the-clock support

Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.

Data accuracy

At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.

Let us answer your questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

In short, a call center handles only voice calls, whereas a contact center is omnichannel. When only phone calls are involved, that’s a call center.

A contact center is a customer service platform that businesses use to communicate with their customers through multiple communication channels in real time. These channels include phone, email, chat, social media, and video.

Contact centers have enhanced features like speech and sentiment analysis, broadcasting, and recording that help companies engage with customers. They provide quicker issue resolution and insights on a company’s services and products from customer feedback.

Contact centers are essential for customer relationship management (CRM) due to automated workflows and consolidated customer data. Call centers lack some of these capabilities, but they’re still the primary medium for resolving customer queries.

Outsourcing your contact center means partnering with a third-party organization to manage your customer service strategy. This partner leverages industry experience, BPO knowledge, customer service expertise and innovative technologies to drive up customer satisfaction, improve loyalty, and save your business money.

There are two major types of contact center:

  • On-premise – All the infrastructure needed to operate is located within the office premises.
  • Cloud-based – All the infrastructure needed to operate is located in the cloud and cloud contact center software is used.

An outsourced call center can provide important metrics for your company, but it’s wise to research and comprehend their meaning. You can use this to track the productivity of your outsourced call center, evaluate each agent performance, and see how they’re contributing to your business. You may want to consider the following metrics:

  1. First-call resolution (FCR)
  2. Customer Satisfaction (CSAT)
  3. Net Promoter Score (NPS)
  4. Customer Effort score (CES)
  5. Call abandonment rates (CAR)
  6. Average handle time (AHT)

Determining the cost of outsourcing a contact center depends on various factors, such as:

  • Locations
  • The services that you require
  • The goals you are trying to achieve
  • The volume of customer service queries you receive
  • Whether you work with a shared or dedicated call center

The most accurate way to determine the cost of your outsourced contact center program is to send out a request for proposal (RFP) that details your specific goals and requirements.

The minimum hiring timeline, which depends on various factors including team size, job complexity, and hiring profile, is 2-4 weeks from contract signing to calibration on hiring requirements.

Wondering if we can help you?

Our modern contact center company adds value to any-sized businesses around the world. Let’s take a look at success stories from our clients.

Building a cross-platform app to be used worldwide

Conor Kenney

Director of Professional Services

Leading a digital transformation

Conor Kenney

Director of Professional Services

Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Digital Inspection System

Government & NGOs

Inspection System

Do you want to automate customer engagement and get exceptional customer service? Let’s get in touch.

With a clientele of over 200 satisfied customers worldwide, we take pride in being a reliable service provider when it comes to outsourcing contact center services. Share your challenges and our experts will get back to you shortly.

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