Contact center services
DIGI-TEXX prioritizes assisting in building lasting relationships with your customers. We are a multichannel contact center service provider with sophisticated customer service.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
Our team of experienced agents is dedicated to providing superior customer service, tailored to the unique needs of your business.
With our customized solutions, we ensure that your customers receive prompt, courteous, and effective support when customers reach your business.
In today’s world of endless choices and high customer expectations, a contact center is crucial to ensure your customer service truly delivers excellent support and satisfaction.
DIGI-TEXX’s proper contact center outsourcing services will unburden all your customer-facing function tasks with a commitment to deliver the best customers’ experience.
By utilizing a professional workforce of talented and dedicated agents, we offer significant cost savings to our clients without compromising quality.
Contact center services We Offer
We provide precise and affordable contact center services that are optimized for your industry, making your business processes more efficient. Our experienced and professional contact center agents guarantee high-quality customer interactions. Here’s a brief overview of our services:
Inbound Contact Center Services
We have in-depth experience in managing inbound contact centers for a broad spectrum of clients in different global industries. DIGI-TEXX will take care of your organization’s incoming communications from customers, including phone calls, emails, chats, or messages.
Outbound Contact Center Services
When you want to connect with potential customers to promote your products or services, having an outbound contact center is key. Our team of outbound callers will represent your brand, initiate outgoing communications and leave a lasting impression with your customers.
Omnichannel Contact Center Services
Through email, phone, live chat, mobile apps, and video, among other modes, our omnichannel contact center services provide effective and timely customer assistance. Across all digital channels, we work to maintain a unified brand experience.
Contact Center as a Service
We offer pay-as-you-go contact center services, allowing you to choose which services you need and only pay for those. We take care of all hiring and infrastructure expenses, which enables you to reduce costs while still receiving high-quality service.
Contact Center Consulting Services
Our team of contact center specialists is here to offer you thorough counsel on all topics pertaining to contact centers. Our experienced professionals can help you set up a contact center that provides top-notch customer service and ensures you keep all your clients.
Contact Center Monitoring Services
If you’re searching for top-notch methods to monitor your contact center, we’ve got you covered. We’ll give you all the necessary tools and guidance to help you analyze customer inquiries, find any areas where your service is lacking and offer ways to fix them.
Customer Support Services
We can provide you with highly trained and technically competent representatives who can offer your potential and/or existing customers first-rate customer help, including technical support.
Our Deployment Models
Your industry will benefit the most from our services
At DIGI-TEXX, we specialize in incorporating cutting-edge automation technology and tools to deliver top-notch virtual contact center solutions across diverse industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.
Retail and e-COMMERCE
Our call center service specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.
hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Healthcare
DIGI-TEXX’s call center service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
Real Estate
Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
You don’t see your industry here? Contact us
Outbound call center software we support
What makes us a suitable contact center service provider for you?
As a top contact center outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Multichannel Assistance
We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages or Facebook Messenger; we’ve got them covered.
Round-the-clock support
Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.
Data accuracy
At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.
Let us answer your questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
Do you want to automate customer engagement and get exceptional customer service? Let’s get in touch.
With a clientele of over 200 satisfied customers worldwide, we take pride in being a reliable service provider when it comes to outsourcing contact center services. Share your challenges and our experts will get back to you shortly.
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