inbound call center services
We offer professional, reliable, and cost-effective inbound call center services with a tailored strategy. Our specialists handle all inbound calls effectively, resolving customer issues in a timely manner and providing excellent customer service.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
We provide inbound contact center solutions that help customers maximize reach and profits.
Customer inquiries don’t stop at 5 p.m. on a Friday, so why should your customer support services shut down?
Our goal is to help you in providing exceptional customer experiences through our inbound contact center solutions.
We have extensive product and industry knowledge thanks to our many years of experience in the offshore call center services sector.
As a leading provider of inbound call center services based in Vietnam, we have extensive experience in serving global customers from various industries, such as travel and hospitality, real estate, airlines, eCommerce, retail, banking and more.
You may take advantage of our strategic inbound call services by outsourcing your inbound call operations to us. Our services will help you in achieving your company goals and keeping a step ahead of your competitors with excellent key performance metrics.
Inbound call center services we offer
We provide accurate and cost-effective industry-optimized inbound call center services to streamline your business processes. Our experienced and professional staff ensures high-quality and accurate data. Here’s a brief overview of our services:
Phone Answering Services
We offer top-notch, personalized phone answering services that will allow you to efficiently handle all of your customers’ inquiries with ease.
Medical Answering Services
If you work in the healthcare or medical industry and need accurate answering services for medical questions, you’ve come to the right place.
Hotline Services
Enterprises require hotline solutions to maintain compliance and respond to emergency situations. Our team of experts can provide the necessary services to address all of your critical needs.
Real Estate Call Answering Services
If you’re a real estate broker or agent, you can benefit from letting us handle incoming calls from potential customers. We’ll screen the leads and send the qualified ones to your sales team. We also offer competitive rates in the market.
Reservation Booking Services
Achieve access to highly effective tracking of responses, and enlist the support of a team who will expertly manage all your reservation booking needs by choosing DIGI-TEXX’s reservation booking services.
Lead Qualification Service
We can help you quickly improve your lead and sales funnel by using our expertise to engage your callers, which will increase the chances of turning prospective buyers into customers.
Help desk service
Our team of experienced agents can help support your current team by quickly identifying, assessing, and providing solutions for prompt resolution.
Order processing service
We have improved the speed and efficiency of claim processing by offering cutting-edge processing services that reduce dependencies and improve outcomes.
Customer support service
We are committed to delivering exceptional customer service as an extension expert of your team. We are dedicated to bringing professionalism and knowledge to every customer interaction.
Technical support Service
Our team of highly skilled agents are technology experts who cater to an array of technology firms to offer top-notch service and support. You can count on us for all your tech service requirements.
Interactive Voice Response (IVR) Services
IVR (Interactive Voice Response) is ideal for businesses with global customers. It can significantly reduce the need for a large customer support team as most customers can find answers to their questions through the automated system.
After-hours Call Center Services
Don’t let missed calls or inquiries hurt your business. With our professional and dedicated team of experts, you can rest assured that you don’t miss out on any important opportunities, no matter what time of day or night it is.
Omnichannel Contact Center Services
Opt for our omnichannel contact center solutions and seamlessly provide an effective and efficient customer experience across various channels such as email, phone, chat, and video.
Virtual Receptionist Services
Our virtual receptionist services enable you to take advantage of every opportunity that comes with a customer call. By reducing call abandonment rates, you can ensure that you never miss a chance to delight your customers.
Our Deployment Models
Industries we cater to
DIGI-TEXX implements automation inbound call center tools and software to provide solutions for various industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
DIGI-TEXX assists banks and financial institutions to manage their customer service needs, including answering customer queries about account balances, transaction history, loan applications, and more.
INSURANCE
We handle customer queries related to policy coverage, claims, and billing for insurance organizations around the globe, improving customer satisfaction, reducing customer churn, and helping insurance companies streamline their operations.
Retail and e-COMMERCE
We enable quick and effective customer service for answering queries related to product information, order status, shipping, and returns. Our inbound call center services enable customer loyalty and increase sales.
hospitality
DIGI-TEX handles inquiries related to bookings, reservations, cancellations, and more, leveling guest satisfaction and building loyalty.
Healthcare
Our call center agents take care of patient inquiries related to appointments, prescription refills, medical advice, and more. This can reduce wait times for patients, improve patient satisfaction, and help healthcare providers to focus on delivering high-quality care.
Real Estate
Our inbound call center services help real estate companies to manage inquiries related to property listings, sales, rentals. Enable real estate businesses to attract and retain clients, while improving the overall customer experience.
education
We help educational institutions improve their students’ experience through managing inquiries related to admissions, course schedules, and academic requirements.
Logistics
Improve customer satisfaction and reduce customer churn with DIGI-TEXX with our shipment status, and delivery times.
You don’t see your industry here? Contact us
Call Center Software we support
What makes us an ideal inbound call center service provider for you?
Our company offers inbound call center solutions to clients worldwide, delivering high-quality results. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Affordable and Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Data accuracy
At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Professional call center agents
DIGI-TEXX provides personalized and relevant information that addresses the specific needs of the customer, communicating a consistent message and building trust for organizations.
Cost optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Round-the-clock support
Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.
Customers Tailored Scripts
We deliver scripts specifically for the requirement of a particular customer or group of customers.
Let us answer your questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
Would you like to reduce costs, improve productivity, and enhance customer satisfaction? Let’s get in touch!
We are a trusted business process outsourcing service provider with over 200 happy customers worldwide. If you are looking to outsource, we can help. If you encounter any challenges, share them with our experts and we will respond promptly.
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