IT help desk services

Save time and improve your support for end-users with DIGI-TEXX’s IT help desk services for businesses of all sizes.


365 Operating Services


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Experienced employees


Data security &
Quality Assurance

Are You Tired Of Constantly Dealing With IT-Related Issues That Are Slowing Down Your Company’s Productivity?

In a workplace that relies heavily on technology, operational downtimes, and IT maintenance issues can distract you from your core business functions.

Having a reliable support services company as your partner is crucial. Such a company should be diligent and attentive to maintain a productive workforce, handle service requests and knowledge management, and enhance asset management.

Our IT help desks provide a wealth of valuable data on how to improve IT quality. Analyzing important metrics provides helpful insights for improving service operations, guiding decision-making, and defining what content to add to your knowledge base.

By outsourcing your IT help desk service to DIGI-TEXX, you can centralize communication, prioritize IT tasks, boost customer satisfaction, and increase your ROI.

Trusted by more than +200 clients from home & Abroad


IT help desk services we offer

We provide accurate and cost-effective industry-optimized IT help desk services to streamline your business processes. Our experienced and professional staff ensures high-quality and accurate data. Here’s a brief overview of our high-quality services:

IT Technical Support Services

Our tech support team is your one-stop shop for all hardware and software maintenance issues with trained technical knowledge. They have the technical knowledge required to provide efficient assistance. We provide quick responses and take immediate action to prevent frequent downtimes and hardware breakdowns. Our outsourced technical support services include two levels of support:

Level 1 Support Services: Call logging, escalation, information capturing, and scripted solutions.

Level 2 Support Services: Instant issue diagnosis and isolation, system usage advice, database upgrade assistance, step-by-step troubleshooting guidance, and remote infrastructure assistance.

Level 3 Support Services: Identifying and fixing system or software bugs, multivendor software support, managing technical services, network and server support, configuring and maintaining servers, designing and implementing complex solutions, and performing advanced troubleshooting.

Remote IT Support Services

Our remote services are not only affordable but also secure with our 256-bit encrypted connections. Our IT support solutions include:

Administration and configuration support for Windows, Mac, and Linux operating systems

Remote installation of enterprise software and regular updates to ensure that they remain up-to-date.

Remote server administration and maintenance

Initial configuration and setup of routers, firewalls, and additional security features

Installation and maintenance of servers

Management of multiple desktops

Telecom Support Services

A company cannot rely solely on a communication tool. It is crucial to have proper on-call conversations between the customer support and sales team. As an experienced IT support services company, we provide effective telecom support that ensures minimal downtime. Our IT support solutions include:

Level 1 Support Services: Real-time chat, email, and web support; assistance with functional usage; configuration and installation support.

Level 2 Support Services: Diagnosis of telecommunication line faults and repair by sending our on-field repair executive.

On-site IT Support Services

Our team of engineers is not only highly skilled but also capable of adapting to your infrastructure, requirements, and additional queries. We go the extra mile to ensure that you never have to worry about the hassle of running around to different people for your IT needs. Our services include:

A comprehensive ticketing system to simplify the process of reporting issues, diagnosing problems, and providing solutions

Support for desktop issues, password resets, system resets, software and operating system issues, network compatibility issues, and so on.

Managed IT Support Services

We enhance the security and stability of your centralized applications. Our team of IT experts is available around the clock to assist you with any needs you may have. Please don’t hesitate to contact us in the event of an emergency.

Business IT Support Services

Our approach optimizes your business operations and empowers your in-house team to focus on core functions. We provide unparalleled services to small and multinational organizations. Don’t hesitate to contact us now to kick off your journey toward success.

Infrastructure IT Support Services

We are committed to ensuring that your services are always available, physically secure, and fully supported. With our IT infrastructure support, you can count on a stable and high-performing on-premises IT environment. Save on operational costs and keep your system running smoothly with our proactive monitoring and debugging services.

You’re gonna love dIGI-TEXX

Managers from various businesses turn to DIGI-TEXX to optimize their costs and make better data-driven decisions.

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our service levels

Service Levels Chart

Our Deployment Models


Our optimized N-step IT help desk process for you

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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Your industry will benefit the most from our services

DIGI-TEXX implements IT help desk tools and applications to provide solutions for various industries. We have the required experience and skills to work with clients from different industries. Some of the key industries we cater to:


Our IT help desk assists employees with computer and software problems, so they have the tools to provide customers with efficient and effective services. Additionally, our service prevents security breaches and fraud, which is critical in the banking and finance sector.


We ensure that the online platform runs smoothly, which is essential for e-commerce businesses. Our IT help desk services address website, payment gateway, and other IT-related issues, improving the user experience and increasing sales.


DIGI-TEXX assists healthcare businesses with their computer and software issues, ensuring that they have the necessary tools to provide quality care to patients.


Our specialists can handle hotel booking systems, which improve the overall guest experience.

You don’t see your industry here? Contact us

What makes us an Ideal IT help desk service provider for you?

As a leading IT help desk outsourcing company based in Vietnam, we are committed to providing our expertise, technology, and infrastructure to support businesses around the world. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Affordable and flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Dedicated Project Managers

We offer non-stop IT support from qualified engineers proficient in technology and debugging. In IT help desk outsourcing, you get a single point of contact to assist you with all IT shortcomings.

Data security

Confidential information will remain secured and restricted from outside exposure thanks to a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Round-the-clock support

Our IT service desk solutions are available 24/7/365 via phone, email, web chat, or secure web portal.

Multi-Channel Help Desk Support Options

Provide your users with various support options through an IT help desk service, including phone, email, web chat, mobile app, and web portal.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long run.

Guaranteed service desk SLAs

We guarantee you will always receive effective, efficient, and best-in-class help desk support.

Frequently Asked Questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

IT help desks come in the form of a software platform or an on-site team. Regardless, they all provide reliable and efficient access to professional help. An IT help desk is a vital resource for companies, offering staff and users an easy way to get technical support.

At the help desk, users can submit tickets, track progress, and get advice on products, services, and processes.

Self-service options such as FAQs and articles help users address issues before speaking to a representative. This saves time for companies with large user communities, as it eliminates needless calls and queries.

With streamlined troubleshooting abilities, IT teams can quickly identify and fix technical issues, ensuring greater user satisfaction.

As the world moves towards a digital future, organizations rely on in-house IT teams and third-party IT support providers to maintain their networks and devices.

IT support is a form of technical support that ensures smooth and secure functioning by fixing technical issues and preventing system failures.

Effective IT support is invaluable in addressing issues such as cyber-attacks and data breaches, which are essential for businesses to survive. It protects all stakeholders, including consumers and employees, from malicious risks.

An IT help desk can improve your business in several ways:

  1. It provides a central point of contact for employees and users to receive technical assistance, streamlining the troubleshooting process.
  2. It reduces downtime and increases productivity by quickly identifying and fixing technical issues.
  3. It improves user satisfaction by providing reliable and efficient access to professional help.
  4. It frees up internal IT teams to focus on more strategic initiatives, improving overall business operations.

Our exemplary project delivery capacity

Our digital transformation solutions add value to any business (from small to large enterprises) around the world.

Our 20 Years of Proven Track Record

DIGI-TEXX VIETNAM 20th Anniversary

Reaching a new height

Our Dynamic and Experienced Employee


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Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Global Invoice Processing


Automated Data Extraction Solution

Do you want to expand your desk’s capabilities?

Share your business goals with our experts, and we will respond promptly.

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