outsourced help desk services

Our help desk services assist your organization in avoiding staffing problems and improving user satisfaction.


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Experienced employees


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Flexible and Remote Help Desk Services For Your 24/7 Needs

Many internal teams struggle to support remote workers due to a lack of remote access, diagnostic tools, or telephone-based capabilities.

Outsourcers with extensive experience in defining, developing, and maintaining help desk procedures for various organizations can resolve issues that hinder reactive internal teams from providing consistent and high-quality support.

By outsourcing help desk services, your internal teams can focus on innovation and strategy rather than dealing with tedious technical issues. This allows them to pursue emerging business opportunities that drive results.

We assist you with customer onboarding, education, ticket management (including escalation and resolution of common issues), support metrics, and closeout.

Partner with DIGI-TEXX to eliminate frequent troubleshooting and establish a streamlined approach to help desk support services.

Trusted by more than +200 clients from home & Abroad


Help desk services

We provide accurate and cost-effective industry-optimized help desk services to streamline your business processes. Our experienced and professional staff ensures high-quality and accurate data. Here’s a brief overview of our services:

Help desk consulting

We offer comprehensive consulting services, starting with a feasibility study and continuing with guidance on sourcing models, help desk team composition, and cost breakdowns. Additionally, we also recommend the best help desk toolkit for your needs.

IT help desk service

Our service includes tackling complex issues on the code level. Our team of trained professionals works 24/7 to provide support when you need it most. We also offer comprehensive reporting and analytics to help you track the performance of your help desk and make informed decisions about future improvements.

Customer service desk

We provide a dedicated representative for your product/service customers. This allows for organized case management, diverse self-help options, and multiple channels of communication. With these features, we can successfully and expeditiously address thousands of support requests every day.

Outsourced technical support

At DIGI-TEXX, we promise to promptly resolve any incidents you may encounter while keeping prices affordable. To achieve this, we conduct root cause analysis of IT-related issues and continuously monitor your IT infrastructure to proactively manage problems.

Managed help desk services

We take responsibility for taking care of the entire help desk operation. This entails developing the necessary procedures, managing both technical and user-related concerns, and consistently monitoring and enhancing the help desk’s performance.

Outsourced Network Operations Center (NOC) services

We pride ourselves on providing comprehensive 24/7 infrastructure monitoring and technical support services. This enables us to swiftly and effectively address IT infrastructure issues and proactively prevent defects.

You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize their business costs and enhance their customer experiences.

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our service levels

Service Levels Chart

Our Deployment Models


Our approach to deliver help desk services

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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Industries we cater to

DIGI-TEXX implements automation help desk tools and platforms to provide solutions for various industries. We have the experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:


Our help desk team assists clients with their financial needs, such as account inquiries, credit card issues, and loan applications, providing personalized and efficient support.


We help insurance businesses with their insurance policies, claims, and other inquiries, increasing customer satisfaction and loyalty by providing quick and efficient resolution to customer issues.


DIGI-TEXX’s help desk service assists customers with their online purchases, including product inquiries, shipping information, and returns, providing prompt and helpful support to customers.


In the government and NGOs sector, a help desk service can assist citizens with their inquiries, such as information about services, applications, and benefits. Help desk services improve citizen engagement and satisfaction, increasing trust in the government or NGO.

You don’t see your industry here? Contact us

What makes us an Ideal help desk service provider for you?

As a top help desk outsourcing company based in Vietnam, we offer our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Affordable & flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the model which best fits their purposes.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and prevents large expenditures for businesses in the early stages and long run..

Dedicated Project Managers

We offer non-stop IT support from qualified engineers proficient in technology and debugging. In IT help desk outsourcing, you get a single point of contact to assist you with all IT shortcomings.

Data security

Confidential information will remain secured and restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Guaranteed service desk SLAs

We guarantee you will always receive effective, efficient, and best-in-class help desk support.

Round-the-Clock Support

Our IT service desk solutions are available 24/7/365 via phone, email, web chat, or our secure web portal.

Multi-Channel Help Desk Support Options

Support users with IT help desk service available via phone, email, web chat, mobile app, or web portal.

Comprehensive reporting

Real-time reporting and customer portal for full transparency into your help desk service.

Certified IT Professionals

Deliver immediate support to your customers 24/7/365 with our team of talented IT help desk support experts.

Frequently Asked Questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

A help desk is a customer service function that solves technical problems.

It provides answers and step-by-step solutions to customers, including inquiries about products, programs, or systems, and troubleshooting common issues such as connectivity and software installation.

Help desks offer support via telephone calls, emails, live chat, or other methods depending on the company’s setup.

A service desk is similar to a help desk but with more focus on customer service.

Service desks cater to customer needs, while help desks mainly handle IT processes such as incident resolution and break/fix. Service desks cover more activities than help desks, including change management and service requests.

Staff at these desks should be able to assess situations and provide assistance to resolve issues quickly to maintain customer satisfaction.

A help desk deals with fixing immediate problems (also known as incident management), while a service desk handles break/fix issues, service requests, and informational questions.

Outsourcing your help desk provides many benefits. A survey of businesses with 50+ employees found that 66% already outsource at least one department.

Outsourcing help desks offers faster response times, improved customer service, and access to experienced personnel with specialized knowledge.

It can also lead to enhanced cost savings, access to cutting-edge hardware and software solutions, and increased productivity without sacrificing quality.

Choosing a partner who specializes in providing help desk solutions helps companies leverage resources they may not have access to otherwise.

Selecting an outsourcing help desk provider for small businesses is a time-consuming task.

The right vendor can provide great value through their IT support services, but the consequences of choosing the wrong vendor can be severe.

To select the best provider, start by creating an internal document outlining your scope of work and expectations.

Once you have a clear idea of what you need, generate a shortlist of potential providers using Google and customer referrals.

Research each candidate’s background, references, and customer reviews.

Finally, contacting each company directly will also help you make an informed decision about which provider can best meet your needs.

We offer a wide range of IT support services, including network and system administration, helpdesk support, data backup and recovery, and more.

We have a team of highly skilled and experienced IT professionals who are experts in their respective fields. They have extensive knowledge and experience in providing IT support services, resolving technical issues, and managing IT operations.

Yes, we offer 24/7 support services to ensure that our clients receive the help they need whenever they need it.

We provide both onsite and remote support services. Depending on each project’s requirement, our onsite support team will come to your location if the issue cannot be resolved remotely.

Our IT helpdesk outsourcing service is characterized by our commitment to delivering personalized and high-quality services that meet the unique needs of each client. 

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Our exemplary project delivery capacity

Our help desk services add value to any business (from small to large enterprises) around the world.

Our 20 Years of Proven Track Record

DIGI-TEXX VIETNAM 20th Anniversary

Reaching a new height

Our Dynamic and Experienced Employee


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Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Global Invoice Processing


Automated Data Extraction Solution

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