Outsourced Live chat services

We offer professional and reliable live chat services to effectively handle all incoming inquiries.

24/7

365 Operating Services

30+

Processing languages

1200+

Experienced employees

100%

Data security &
Quality Assurance

From Customer Onboarding to up-sell with Live chat services

According to a Facebook study, 53% of customers prefer to reach businesses via chat than other methods. If you find yourself overwhelmed by high chat volumes, why not outsource it?

At DIGI-TEXX, we pride ourselves on building teams seamlessly integrating with our clients’ operations. Our recruitment process focuses on finding passionate candidates who are dedicated to handling customers’ inquiries.

Integrating our agents into client’s systems allows for easy scaling of operations and ensures no missed sales due to unanswered customer queries.

Our highly trained customer service teams are available 24/7 to handle any inquiries or complaints in real time, across all channels.

We cover 6 speaking languages:

DIGI-TEXX 6 speaking languages

Trusted by more than +200 clients from home & Abroad

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Live chat services

We provide accurate and cost-effective industry-optimized live chat support services through text-based chat interfaces on websites, mobile apps, or other digital platforms. Our experienced live chat agents take care of your customer inquiries following a professional predefined script.

Live Operators and Online Chat

Our chat support team uses carefully crafted chat manuals to communicate with your visitors. Our agents are trained to interact with customers and handle a wide range of tasks, such as responding to inquiries, resolving issues, and providing information.

Visitor Started Chat

At the start of a chat, our chat agents promptly respond to ensure that no potential customers are lost. With our live chat support services, we promptly resolve all inquiries, engage with their online visitors, provide support, and improve the customer experience in real-time.

Customer Inquiries & Complaint Resolution Chat

We have a team of dedicated agents who specialize in resolving customer issues and providing expert consultation on individual inquiries. Our specialists address customers’ concerns, provide information, and find solutions to problems.

Inbound Customer Support

DIGI-TEXX agents provide assistance and support to customers who initiate contact with your business or organization. Our experienced team is designed to handle inquiries, answer questions, and resolve issues through various digital channels.

Technical Support

Our exceptional team of live chat outsourcing experts is fully equipped to handle any type of technical query and confidently resolve them to your satisfaction.

Products/Services Info Chat

If customers prefer quick information on your products or services without a lengthy conversation, our chat services for business operators can provide the necessary assistance.

Order Processing Queries

Our skilled chat support executives can provide prompt information on order pickup and delivery to your customers.

Billing Support

We can tailor our chat services to meet your internal or external billing needs, and efficiently address any concerns your customers may have.

Chat softwares and platforms we cover

HubSpot Logo
zendesk logo
Salesforce logo
intercom logo
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Facebook Messenger logo
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You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize their business costs and increase performance of their customer service.

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Client Name

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Our Deployment Models

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Our approach to deliver live chat services

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:

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Industries we cater to

At DIGI-TEXX, we leverage top-notch live chat platforms and tools to deliver tailored solutions to a wide range of industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:

BANKING AND FINANCE

DIGI-TEXX’s support agents assist in account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.

INSURANCE

We help policyholders with claims processing, policy information, and other inquiries, building trust and loyalty with customers, leading to improved customer retention rates and increased sales.

healthcare

DIGI-TEXX’s customer support services can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.

Retail and e-COMMERCE

Our customer support specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.

real estate

We support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.

hospitality

DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.

Transport

All customer travel arrangements-related tasks including ticket booking, changes, and cancellations will be professionally addressed with our live chat support agents.

Logistics

DIGI-TEXX support specialists will assist logistics with real-time updates on their shipments, delivery times, and other logistical concerns. We help improve customer satisfaction by providing timely and accurate information, leading to increased customer loyalty and repeat business.

Information Technology

Our live chat support specialists can help with software installation, troubleshooting, and security concerns

Food and Beverage (F&B)

We help F&B businesses with their orders, menu inquiries, and delivery tracking, improving customer satisfaction by providing prompt and personalized support.

Education

DIGI-TEXX’s services can provide students and parents with quick and efficient answers to their inquiries. Our agents can address concerns related to admissions, course registration, financial aid, and academic support.

You don’t see your industry here? Contact us

What makes us an ideal live chat service provider for you?

As a top live chat outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Affordable and flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Round-the-clock support

Our operating service is 24/7/365, and we always put our client’s concerns as the top priority.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Scalability & adaptability

Our service can adapt quickly to fluctuating volumes without compromising productivity and processing quality.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Multichannel Assistance

We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages, or Facebook Messenger; we’ve got them covered.

Frequently Asked Questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

Selecting a live chat service for your business can be challenging.

Choosing a platform that integrates smoothly with your support system, caters to your customer needs, and offers a superior user experience is crucial.

Additionally, it’s important to consider integration capabilities with other tools, so agents can access customer information, conversation histories, and context across channels.

A unified view of customer conversations is also vital for personalized and consistent experiences across touchpoints.

Integrating a live chat service into your system enables agents to swiftly access info, enhancing efficiency and curbing tool-switching.

Customer service chat, which includes both live chat on a website and automated chatbot programs, is an efficient way to provide customer support and build relationships.

Live chat on a website allows for real-time communication with customers and is useful for resolving issues quickly. Artificial intelligence chatbots are ideal for responding to simple inquiries, while providing customers with a cost-effective alternative.

Depending on the inquiry, both forms of communication can help save valuable resources and create a good customer experience.

Live chat can increase conversion rates by providing quick and convenient support.

CX Trends Report from Zendesk shows that customers are less likely to abandon an online shopping cart when help is offered proactively with chat.

Live chat service also provides a fast way for customers to get in touch and builds trust between the parties.

It offers real-time answers and guarantees a human connection, unlike automated messages through email or text. With efficient communication and an unobtrusive nature, live chat can up conversion rates.

Live chat is a direct and immediate way for customers to communicate with businesses.

A real person at the company usually responds to customer inquiries through live chat, although automated chatbots may be used to gather customer information first.

Customers should be careful of businesses that only use chatbots, since automated responses may not be as helpful as those from trained customer service representatives.

When seeking reliable live chat support, customers should look for features such as 24/7 availability, multiple channels of support, and professional written responses.

Overall, live chat is beneficial for both businesses and customers when connected to a real person.

To deliver a great live chat customer experience, you need:

  1. An experienced team of agents who are properly trained and familiar with live chat tools.
  2. A convenient customer engagement journey that involves offering services through multiple channels, such as social media, email, or phone lines.
  3. Analyzing post-chat feedback is also essential for identifying pain points and optimizing processes.

At our company, we take this seriously and have measures in place to ensure your data safety.

Our live chat processes use best-in-class security protocols to keep customer information, logins, and passwords safe. We also use high levels of authentication to prevent unauthorized access and theft. We continually update our security procedures and staff training to provide the safest live chat experience.

Trust us to protect your data with ongoing surveillance, comprehensive security protocols, and compliance standards for secure outsourced services.

Live chat outsourcing agents typically receive comprehensive training that covers product knowledge, customer service skills, and chat etiquette. They also undergo regular training to stay up-to-date with the latest industry trends and best practices.

Yes, we offer customizable service plans that can be tailored to suit your business needs. You can choose the level of service you require and set parameters for how you want your live chat support to be handled.

Live chat outsourcing agents communicate with customers through a live chat window on your website or application. They can respond to inquiries, resolve issues, and provide sales support in real-time.

DIGI-TEXX supports multiple languages (over 30 languages) to cater to a global customer base. You can choose the language(s) you want your live chat support to be provided in.

The cost of outsourcing live chat services varies depending on several factors, such as the level of service required, the number of agents needed, and the duration of the contract. We offer flexible pricing plans that can be customized to fit your budget. Contact us to learn more.

Our Partners

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We are an active member of

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Our exemplary project delivery capacity

Our live chat solutions add value to any business (from small to large enterprises) around the world.

Our 20 Years of Proven Track Record

DIGI-TEXX VIETNAM 20th Anniversary

Reaching a new height

Our Dynamic and Experienced Employee

DIGI-SPORT

An exciting sports festival

Straight-Through Process for Customer Onboarding

Insurance

Intelligent Document Processing

Automated Insurance Claims

Insurance

Intelligent Document Processing

Global Invoice Processing

Logistics

Automated Data Extraction Solution

improve customer satisfaction and receive better online reviews with DIGI-TEXX

Share your business goals with our experts, and we will respond promptly.

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At DIGI-TEXX, we take your privacy seriously and use your personal information only to provide customized services and a great site experience. Read our Privacy Policy

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