Content moderation services

We offer streamlined content moderation workflows, ensuring all content complies with the platform’s guidelines and community standards.

24/7

365 Operating Services

30+

Processing languages

1200+

Experienced employees

100%

Data security &
Quality Assurance

What is content moderation, and how can it enable a safe environment for users?

Content moderation is the process of monitoring, assessing, and filtering user-generated content (UGC) based on the platform’s predetermined rules to maintain and enforce community guidelines. Moderation can be performed by either human moderators or an automated system.

Why do we need online content moderation?

Nowadays, UGC is commonplace on any online platform. Therefore, moderating UGC has become business-critical if you want to build a healthy community for your brand.

Common UGC content types:

  • Product reviews
  • Comments
  • Images
  • Product listings
  • Videos
  • Ratings
  • Testimonials
  • Blog Posts

We’re dedicated to assisting you in building a secure community platform for your brand’s users.

Content moderation can help identify

  • Violence
  • Hate Speech
  • Sexual-derived language
  • Inappropriate images
  • Substance abuse
  • Religion
  • Political extremism
  • Fake news
  • Evidence of deteriorating mental health or PTSD
  • Online harassment and cyberbullying
  • Illegal content
  • Racy content
  • Scam
  • Other inappropriate content

By moderating and alerting all inappropriate content, our services maintain a safe, reliable, and trustworthy online environment for the platform’s users.

Trusted by more than +200 clients from home & Abroad

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Content moderation services

We provide comprehensive and cost-effective content moderation solutions to streamline your business processes. Our experienced and professional staff ensure that no undesirable content or unwanted images are published in online spaces across all digital platforms. Here is a brief overview of our wide range of services:

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Web Content Moderation Service

We have a team of experts dedicated to ensuring that your users do not accidentally encounter offensive and negative content on your website. By employing web crawlers to search for and swiftly alert any inappropriate user-generated information, DIGI-TEXX guarantees your brand’s credibility.

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Social Media Content Moderation Service

Our media moderation team ensures that all the content created by your users and promoted by your business follows the rules set by various social media platforms. DIGI-TEXX enables you to examine user feedback and develop communications that are suited to their requirements.

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Community Moderation Service

Our community moderation specialists will address any inappropriate or harmful behavior, preventing spam or other types of unwanted content, and resolving disputes between users to maintain your brand’s reputation while improving user satisfaction.

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Discussion Board Moderation Service

Online discussion forums are monitored by our project managers to guarantee the exchange of accurate information. We regularly scan the boards to ensure all discussions remain on-topic, respectful, and constructive while adhering to the community’s guidelines and rules. If we find any violating content, we will remove it right away in accordance with your policies.

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Image Moderation Service

We evaluate all images and graphic content submitted by users to online forums and communities for sensitivity, quality, and compliance with guidelines. By doing so, platforms can detect instances of violence, offensive language, and drug and weapon use, and add that information to their datasets.

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Video Moderation Service

DIGI-TEXX offers video content moderation services to help you rate, evaluate, and flag offensive video content and trolls that can harm your brand image. Our team of expert moderators will carefully review frame-by-frame and provide real-time reporting to ensure that any harmful content is promptly removed from your videos.

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Text Moderation Service

Text moderation is performed on various types of content, such as documents, discussion boards, chatbot conversations, e-commerce catalogs, and chat room transcripts. Our skilled moderators search for duplicate content, offensive material, or content that does not meet community standards, and remove it as necessary.

You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize their business costs, keep their digital community safe and maintain their brand’s online presence.

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Our Deployment Models

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Our approach to deliver content moderation solutions

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:

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Industries we serve

DIGI-TEXX implements the latest content moderation tools for various industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:

Social media

We assist social media platforms to maintain a safe and engaging environment for their users by filtering out harmful or offensive content. Our agents prevent cyberbullying, harassment, hate speech, and other forms of abusive behavior. Moderation also helps social media platforms comply with legal regulations related to data privacy and online content.

Retail and e-COMMERCE

DIGI-TEXX enables E-commerce platforms to maintain the integrity of their user reviews and ratings. By removing fake or spammy reviews, our moderators help ensure that customers can make informed purchasing decisions based on accurate and reliable information.

Healthcare

DIGI-TEXX assists healthcare platforms in complying with regulations related to patient data privacy and security. We detect sensitive or confidential information, ensuring that patient data is protected from unauthorized access or disclosure. Our services also help prevent the spread of false, harmful medical advice or information, improving the overall quality of the platform’s content.

travel & hospitality

Platforms rely on user-generated content such as reviews, photos, and recommendations. Our experts will identify any incorrect or confusing information, ensuring that the platform remains trustworthy and users receive reliable information for their travel arrangements.

Entertainment and media

Content moderation services are essential for entertainment and media platforms that rely on user-generated content. Our specialists will filter out inappropriate or low-quality content, ensure the quality and relevance of the platform’s content, and improve the overall user experience.

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What makes us a suitable content moderation service provider for you?

As a top content moderation outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf.

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Multichannel Assistance

We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages or Facebook Messenger; we’ve got them covered.

Round-the-clock support

Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.

Data accuracy

At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.

Our Partners

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Our exemplary project delivery capacity

Our content moderation solutions add value to any business (from small to large enterprises) around the world.

Our 20 Years of Proven Track Record

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Straight-Through Process for Customer Onboarding

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Intelligent Document Processing

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Automated Data Extraction Solution

Frequently Asked Questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

Content monitoring/moderation is increasingly necessary in the modern online environment. Companies need to protect their brand from potential harm caused by malicious and sensitive content, offensive language, copyright infringement, and inappropriate images. As such, it is important for companies to ensure that all content posted on their platforms is properly moderated.

For starters, companies should moderate all comments made on their website or social platforms. Comments questioning the integrity of the business or containing hate speech should be removed immediately.

Potentially misleading information should be flagged and taken down as soon as possible.

Graphic images involving violence and offensive language should also be strictly moderated by a third party.

Finally, certain types of advertising, such as affiliate marketing or pay-per-click campaigns, should also be scrutinized to avoid misleading or taking advantage of users.

Human-Based Moderation is a traditional approach to moderating user-generated content that involves pre-scanning all content, including text, images, and videos.

The primary aim is to safeguard a company or brand from legal ramifications resulting from potentially damaging or offensive user submissions.

While effective in keeping reputation clean, this approach does have its downsides. Checking content manually before it is posted on different platforms guarantees better quality control.

However, users may find it frustrating because they are accustomed to seeing their posts appear instantly. This delay in posting can be disappointing, but it ultimately helps to maintain the integrity of the platform.

A business may also choose not to invest in human-based moderation due to cost and time implications for staff training and deployment.

Automated moderation is a useful tool that quickly filters and blocks unwanted content in spaces with offensive language or other violations, using Artificial Intelligence (AI).

AI can be used to detect and reject any overtly objectionable content (such as hate symbols, pornography or offensive gestures) before it can go live, and allow any content with a low probability of being inappropriate to post immediately.

AI can rank millions of images per month and process them in just minutes or even seconds. In contrast, an in-house team of content moderators would take months to complete the same task.

The hybrid content moderation approach combines AI technology and human content moderators to filter out inappropriate or offensive content. This approach was initiated during the Covid pandemic when organizations had to rely on AI due to remote work.

Although AI is a powerful tool, it still has limitations that can cause it to overlook certain content or mistakenly identify harmless posts as dangerous. Therefore, businesses now use a hybrid approach that combines both AI and human moderation.

The hybrid approach is the best choice for businesses. It creates a robust system that filters out unwanted content while approving safe and acceptable content. This maximizes accuracy and ensures safety while maintaining a positive user experience.

If you think that maintaining an active website is expensive, we assure you otherwise. While it may seem pricey, outsourcing is actually a more cost-effective option compared to in-house content moderation teams. By outsourcing, you can take advantage of:

  • A trustworthy company
  • Improved user experience
  • Intensive monitoring
  • Quality performance
  • Stringent moderation service with a personal touch
  • Transparent communication

Outsourcing also provides quicker response times, which can be difficult to achieve with in-house teams due to technical restrictions or resource limitations.

Schedule a 30-minute consultation with us, and we will walk you through a professional moderation solution with affordable pricing.

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