Outsourced Live chat services
We offer professional, reliable, and affordable outsourced live chat services to effectively deal with all types of customers.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
Are you in need of professional chat solutions that can help you provide timely customer service to your prospects?
According to Facebook study, 53% of customers would prefer to reach businesses via chat than other methods. If you find yourself overwhelmed by high chat volumes, why not outsource it?
At DIGI-TEXX, we pride ourselves on building teams that seamlessly integrate with your operations. Our recruitment process is focused on finding passionate candidates who are dedicated to what they do.
Integrating them into your systems allows for easy scaling of operations and ensures no missed sales due to unanswered customer queries.
Our highly trained customer service teams are available 24/7 to handle any inquiries or complaints in real-time across all channels.
Outsourcing your live chat to us guarantees your customers prompt and courteous service, resulting in improved overall customer interactions and loyalty.
Live chat services we offer
We provide accurate and cost-effective industry-optimized live chat support services to streamline your business processes. Our experienced and professional staff ensures high-quality and accurate data. Here’s a brief overview of our services:
Live Operators and Online Chat
Our chat support team uses carefully crafted chat manuals to communicate with your visitors. You can easily track the impact of your chat conversations with Google Analytics.
Visitor Started Chat
At the start of a chat, our chat agents promptly respond to ensure that no potential customers are lost. With our live chat support services, we promptly resolve all inquiries.
Customer Inquiries & Grievance Resolution Chat
We have a team of dedicated agents who specialize in resolving customer issues and providing expert consultation on individual inquiries as part of our live chat support services.
Lead Generation and Follow-up Chat
We offer the option to personalize your customer support chat services to handle chats related to lead generation and follow-up. This can significantly improve the effectiveness of your sales and marketing campaigns.
Inbound Customer Support
If your potential customers or confirmed leads start the conversation, we can provide customer support through chat using several inbound channels.
Technical Support
Our exceptional team of live chat outsourcing experts are fully equipped to handle any type of technical query and confidently resolve them to your satisfaction.
Products/Services Info Chat
If customers prefer quick information on your products or services without a lengthy conversation, our chat services for business operators can provide the necessary assistance.
Order Management / Verification / Fulfilment
If you need a customized chat service for order management on your eCommerce business or online portal, we can provide that for you.
Order Processing Queries
Our skilled chat support executives can provide prompt information on order pickup and delivery to your customers.
Billing Support
We can tailor our chat services to meet your internal or external billing needs, and efficiently address any concerns your customers may have.
Chat software and platform we can handle
Our Deployment Models
Industries we cater to
At DIGI-TEXX, we leverage top-notch live chat platforms and tools to deliver tailored solutions to a wide range of industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We help policyholders with claims processing, policy information, and other inquiries, building trust and loyalty with customers, leading to improved customer retention rates and increased sales.
healthcare
DIGI-TEXX’s customer support services can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
Retail and eCOMMERCE
Our customer support specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
real estate
Customer support services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties..
hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Transport
All customer travel arrangements related tasks including ticket booking, changes, and cancellations will be professionally addressed with our live chat support agents. We will help improve customer satisfaction by providing quick and efficient support.
Logistics
DIGI-TEXX support specialists will assist logistics with real-time updates on their shipments, delivery times, and other logistical concerns. We help improve customer satisfaction by providing timely and accurate information, leading to increased customer loyalty and repeat business.
Information Technology
Software installation, troubleshooting, and security concerns will no longer be your concerns. Our live chat support specialists can help reduce downtime and improve customer satisfaction by providing quick and efficient support.
Food and Beverage (F&B)
We help F&B businesses with their orders, menu inquiries, and delivery tracking, improving customer satisfaction by providing prompt and personalized support.
Education
DIGI-TEXX’s live chat support services can provide students and parents with quick and efficient answers to their inquiries. Our agents can address concerns related to admissions, course registration, financial aid, and academic support.
You don’t see your industry here? Contact us
What makes us an ideal live chat service provider for you?
As a top live chat outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Affordable and flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Round-the-clock support
Our operating service is 24/7/365, and we always put our client’s concerns as the top priority.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Scalability & adaptability
Our service can adapt quickly to fluctuating volumes without compromising productivity and processing quality.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Multichannel Assistance
We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages or Facebook Messenger; we’ve got them covered.
Let us answer your questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
Do you want to generate more leads, improve customer satisfaction, and receive better online reviews? Contact us today to learn how.
We are a trusted provider of live chat solutions, with over 200 happy clients worldwide. If you are looking to outsource, we can help. Share your business goals with our experts, and we will respond promptly.
At DIGI-TEXX, we take your privacy seriously and use your personal information only to provide customized services and a great site experience. Read our Privacy Policy
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