A single unhappy customer can cost your business a lot!
Our customer service agents and representatives are trained to possess not only in-depth knowledge of your products or services but also excellent soft skills. We ensure that no customer issue is overlooked and that all customers enjoy a consistent support experience with positive language.
With happy customer support reps, you’ll be able to better serve and delight your customers, and even transform bad experiences into positive and memorable ones.
Customer support services
We provide professional and cost-effective customer support services that are optimized for your industry. Our services aim to enhance your overall customer satisfaction score (CSAT) and customer effort score (CES). Here’s a brief overview of our customer support solutions:
Phone support service
Despite the prevalence of digital solutions, some customers still prefer traditional communication methods such as phone calls. Outsourcing customer support to DIGI-TEXX can ensure that every call is handled with care and that your brand always maintains a human touch.
Video support service
Video support is an ongoing trend in outsourcing customer support. By incorporating video support into our customer service strategy, you can help customers better understand complex concepts and troubleshoot problems more efficiently. This builds trust and rapport with customers while also increasing your own efficiency.
In-app support service
In-app assistance is an excellent solution for businesses looking to boost client retention. You can handle customer inquiries within the app itself, but outsourcing to customer service providers like DIGI-TEXX can make the process more efficient.
Email support
Using email has always been an efficient and cost-effective means of handling customer inquiries and complaints. DIGI-TEXX’s outsourced customer service provides personalized and prompt responses that will leave your customers satisfied and happy.
Chat/Online support
Outsourced live chat support can quickly resolve issues by providing real-time assistance to customers, eliminating the need for them to endure elevator music while on hold. Our skilled support team, outsourced for your convenience, will do its best to build customer loyalty through streamlined live chat interactions.
On-site support
On-site support allows for immediate assistance and personalized service for customers who may need help navigating products or services in person. As a customer service provider, we offer trained representatives for on-site support, which helps to strengthen customer relationships and improve customer satisfaction.
Social media support
We can confidently state that your customers are highly active on social media and would greatly benefit from outsourced customer service on this platform. By choosing DIGI-TEXX, you can ensure that your customers receive a high-quality customer experience through our expert interaction on social media.
SMS support
Our customer service outsourcing company is confident in our ability to send personalized messages at the right moment, ensuring effective communication with your customers. This ultimately helps increase your sales.
Chatbots support
Chatbots are an excellent resource for enhancing efficiency, reducing wait times, and delivering individualized outsourced customer support services. They are available around the clock, can manage several conversations at once, and can be tailored to meet the specific needs of each business.
Knowledge base support
A well-designed knowledge base is an essential component of any customer service outsourcing initiative. It empowers customers to resolve issues on their own, thereby saving valuable time for the outsourced support team while simultaneously boosting customer satisfaction.
Customer community platforms support
By using customer community platforms, you can tap into the collective knowledge of your customers. They can share helpful tips and advice with each other, which you can then use to enhance your products and services.
Our Deployment Models
Industries we serve
DIGI-TEXX implements automation customer support tools and platforms to provide solutions for various industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We help policyholders with claims processing, policy information, and other inquiries, building trust and loyalty with customers, leading to improved customer retention rates and increased sales.
E-COMMERCE
Our customer support specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.
hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Healthcare
DIGI-TEXX’s customer support services can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
Real Estate
Customer support services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties…
You don’t see your industry here? Contact us
What makes us a suitable customer support service provider for you?
We are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We understand your concerns and are committed to delivering excellent customer service every step of the way. See below:
Affordable and Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Competitive advantage
Providing exceptional customer support can help a company stand out from its competitors and gain a competitive advantage.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Expert customer support agents
Our specialists ensure that customers receive the help and information they need quickly and efficiently, improving customer retention, customer satisfaction, and customer loyalty.
Cost optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Valuable customer feedback
Through our customer support service, we can help you gain valuable insights into customer needs, preferences, and pain points, which can inform product and service development and improve overall business strategy.
Frequently Asked Questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
We are an active member of
Our exemplary project delivery capacity
Our customer support services add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
Let’s Get In Touch
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