INSURANCE

We design solutions that maximize insurance process performance, boost efficiency, and improve quality by combining technology transformation programs and digital platforms.

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CUSTOMER ONBOARDING

NAME CHECK CLEARING

CLAIM PROCESSING

BUSINESS SUPPORT

SCANNING SOLUTIONS

CUSTOMER ONBOARDING

AUTOMATION DATA EXTRACTION
DATA PROCESSING & VERIFICATION

AUTOMATION DATA EXTRACTION

Straight-through Process (STP) / Automation Process

We classify, extract, and quality check data from structured and unstructured documents using DIGI-XTRACT - an Optical Characteristic Recognition (OCR) solution built on the base of Machine Learning, Deep Learning technology - to speed up the extraction process and minimize human intervention.

Extracted Document Types:

Structured document: Application, ID/Passport, birth certificate, declaration form, hospital discharge form, invoice, etc.

Semi-structured document: Patient medical histories, field inspection notes, labor contracts, incident reports, etc.
Unstructured document: Medical certificate, insurance benefits illustration, etc.

DATA PROCESSING AND VERIFICATION

Guaranteed Process / Automation Process with Human Touch

By combining the power of automation processes and humans, we guarantee a quality output of up to 99,99% for critical fields.

AUTOMATION DATA EXTRACTION
DATA PROCESSING & VERIFICATION

AUTOMATION DATA EXTRACTION

Straight-through Process (STP) / Automation Process

Extracted Document Types:

Structured form: Application, ID/Passport, birth certificate, declaration form, hospital discharge form, invoice, etc.

Unstructured form: Medical certificate, insurance benefits illustration, etc.

DATA PROCESSING & VERIFICATION

Guaranteed Process / Automation Process with Human Touch

By combining the power of automation processes and humans, we guarantee the quality output of up to 99,99% for critical fields.

NAME CHECK CLEARING -

FALSE HIT

Our specialists work on clients’ screening systems to run and submit queries, then review and close alerts. The purpose of checking is to conclude whether 2 customers are the same or different people which may fall on the attention list of the insurance company.

For critical cases that require clients’ counsel, the specialist will escalate immediately to the clients for a final decision and end the case.

CLAIM PROCESSING

DIGI-TEXX has developed a claim processing workflow that automatically extracts data and diagnoses from hospital discharge papers by recognizing International Classification of Diseases (ICD) codes with Pre-Image Processing, Machine Learning, and Natural Language Processing technologies.
The final result is checked and transferred to the insurance company within minutes. This helps to shorten waiting times and improve the customer experience. By using automated document extraction, insurance claims can be much faster for customers from the point of submission to receiving the claimed amount.

BUSINESS SUPPORT

WELCOME CALL

INTERVENTION CALL

CENTRALIZED SCANNING PROCESS

Leveraging our centralized scanning solution via web scan and mobile - DIGI-SCAN, numerous users nationwide can collaborate on a single business process platform to capture, receive and transfer images anytime, anywhere, with any device.

Users can now scan documents, extract metadata, perform a quality check and upload captured images plus metadata to the back-office operating center and third-party service providers for further processing.

UPFRONT SCANNING PROCESS

The Upfront Scanning solution is built for Customer Service (CS) at branches to process documents and take appropriate actions related to POS/Claims/NB departments to be faster and easier.

Scan and process additional documents (health report, change information request form, Claim payment letter, etc)
Metadata and scanned images will be securely transferred from branches to the Insurance company’s system through DIGI-TEXX’s microservices for further processing.

CENTRALIZED SCANNING PROCESS
UPFRONT SCANNING PROCESS

CENTRALIZED SCANNING PROCESS

UPFRONT SCANNING PROCESS

The Upfront Scanning solution is built for Customer Service (CS) at branches to process documents and take appropriate actions related to POS/Claims/NB departments to be faster and easier.

Scan and process additional documents (health report, change information request form, Claim payment letter, etc)
Metadata and scanned images will be securely transferred from branches to the Insurance company’s system through DIGI-TEXX’s microservices for further processing.