Outsourced Live chat services
We offer professional and reliable live chat services to effectively handle all incoming inquiries.
24/7
365 Operating Services
30+
Processing languages
1200+
Experienced employees
100%
Data security &
Quality Assurance
From Customer Onboarding to up-sell with Live chat services
According to a Facebook study, 53% of customers prefer to reach businesses via chat than other methods. If you find yourself overwhelmed by high chat volumes, why not outsource it?
At DIGI-TEXX, we pride ourselves on building teams seamlessly integrating with our clients’ operations. Our recruitment process focuses on finding passionate candidates who are dedicated to handling customers’ inquiries.
Integrating our agents into client’s systems allows for easy scaling of operations and ensures no missed sales due to unanswered customer queries.
Our highly trained customer service teams are available 24/7 to handle any inquiries or complaints in real time, across all channels.
We cover 6 speaking languages:
Live chat services
We provide accurate and cost-effective industry-optimized live chat support services through text-based chat interfaces on websites, mobile apps, or other digital platforms. Our experienced live chat agents take care of your customer inquiries following a professional predefined script.
Live Operators and Online Chat
Our chat support team uses carefully crafted chat manuals to communicate with your visitors. Our agents are trained to interact with customers and handle a wide range of tasks, such as responding to inquiries, resolving issues, and providing information.
Visitor Started Chat
At the start of a chat, our chat agents promptly respond to ensure that no potential customers are lost. With our live chat support services, we promptly resolve all inquiries, engage with their online visitors, provide support, and improve the customer experience in real-time.
Customer Inquiries & Complaint Resolution Chat
We have a team of dedicated agents who specialize in resolving customer issues and providing expert consultation on individual inquiries. Our specialists address customers’ concerns, provide information, and find solutions to problems.
Inbound Customer Support
DIGI-TEXX agents provide assistance and support to customers who initiate contact with your business or organization. Our experienced team is designed to handle inquiries, answer questions, and resolve issues through various digital channels.
Technical Support
Our exceptional team of live chat outsourcing experts is fully equipped to handle any type of technical query and confidently resolve them to your satisfaction.
Products/Services Info Chat
If customers prefer quick information on your products or services without a lengthy conversation, our chat services for business operators can provide the necessary assistance.
Order Processing Queries
Our skilled chat support executives can provide prompt information on order pickup and delivery to your customers.
Billing Support
We can tailor our chat services to meet your internal or external billing needs, and efficiently address any concerns your customers may have.
Chat softwares and platforms we cover
Our Deployment Models
Industries we cater to
At DIGI-TEXX, we leverage top-notch live chat platforms and tools to deliver tailored solutions to a wide range of industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
DIGI-TEXX’s support agents assist in account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We help policyholders with claims processing, policy information, and other inquiries, building trust and loyalty with customers, leading to improved customer retention rates and increased sales.
healthcare
DIGI-TEXX’s customer support services can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
Retail and e-COMMERCE
Our customer support specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.
real estate
We support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.
hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Transport
All customer travel arrangements-related tasks including ticket booking, changes, and cancellations will be professionally addressed with our live chat support agents.
Logistics
DIGI-TEXX support specialists will assist logistics with real-time updates on their shipments, delivery times, and other logistical concerns. We help improve customer satisfaction by providing timely and accurate information, leading to increased customer loyalty and repeat business.
Information Technology
Our live chat support specialists can help with software installation, troubleshooting, and security concerns
Food and Beverage (F&B)
We help F&B businesses with their orders, menu inquiries, and delivery tracking, improving customer satisfaction by providing prompt and personalized support.
Education
DIGI-TEXX’s services can provide students and parents with quick and efficient answers to their inquiries. Our agents can address concerns related to admissions, course registration, financial aid, and academic support.
You don’t see your industry here? Contact us
What makes us an ideal live chat service provider for you?
As a top live chat outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Affordable and flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Round-the-clock support
Our operating service is 24/7/365, and we always put our client’s concerns as the top priority.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Scalability & adaptability
Our service can adapt quickly to fluctuating volumes without compromising productivity and processing quality.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Multichannel Assistance
We offer a seamless and integrated customer experience across all channels and touchpoints: phone, live chat, text, email, Google Business Messages, or Facebook Messenger; we’ve got them covered.
Frequently Asked Questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
We are an active member of
Our exemplary project delivery capacity
Our live chat solutions add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
improve customer satisfaction and receive better online reviews with DIGI-TEXX
Share your business goals with our experts, and we will respond promptly.
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