Dear valued Clients and Partners,

On behalf of the Members’ Council, I would like to announce the appointment of Thomas Zagler as the new CEO of DIGI-TEXX Vietnam, starting on April 1, 2025.

We would like to express our sincere gratitude to Ms. Nguyen Thi Diep as Interim CEO, for her dedication and leadership over the past year. Her contributions during this period have been of great importance for the development of the company. Upon her own and the company’s wish, Ms. Diep will continue to provide her extensive experience and industry expertise to DIGI-TEXX’s future development by fulfilling another important key role within the organization.

Thomas began his career in Vietnam in 1997 and has since held various leadership positions in the BPO sector. He has over 28 years of building a strong track record of business development in the APAC region with domain experience in quality assurance, business growth, and operational efficiency.

His career has been marked by a consistent ability to build and optimize top-performing sales channels, driving significant revenue growth. Thomas’ leadership as Regional CEO at a German BPO company resulted in tripling sales and achieving significant efficiency improvements year after year.

Thomas strives to establish a solid foundation for the company to thrive in APAC & the global market and cultivate a strong culture based on people development. He has a strong vision for the future of the BPO sector and is confident that DIGI-TEXX is well-positioned to capitalize on the opportunities that lie ahead.

I believe Thomas and his leadership will strengthen the legacies of Diep and lead DIGI-TEXX VIETNAM to reach further achievements in the era of automation and AI transformation.

Sincerely,