On June 2nd, DIGI-TEXX had the honor of welcoming the delegation from Medilink-Global, a regional provider of Medical Claim and Benefit Management Solutions and Third-Party Administration (TPA) services.
With over 20 years of experience across markets such as Malaysia, Singapore, China, Bangladesh, and Indonesia, Medilink-Global has long been a trusted partner of many insurance companies in the region.
This visit marks an important step forward in the relationship between the two companies, providing a valuable opportunity to exchange insights, explore collaboration, and discuss strategies to expand insurance services across the region.
Sharing Insights to Co-Develop Scalable Healthcare Solutions
With extensive experience in healthcare benefits administration, Medilink-Global is facing the growing need to scale up its document processing, particularly in claim processing, while maintaining high levels of accuracy and efficiency across new markets.
To achieve this, Medilink-Global is actively seeking technology partners with proven implementation experience, the ability to operate at scale, and the flexibility to adapt to specific business requirements.
During the visit, Medilink-Global had the opportunity to observe and experience firsthand how we apply advanced technologies in the operational workflows of several healthcare document processing projects, especially in insurance document management and claims handling projects at DIGI-TEXX.
They also attend a demo of DIGI-TEXX’s technological capabilities, showcasing cutting-edge technology such as OCR combined with Artificial Intelligence and Machine Learning (AI/ML), which enables the automated extraction of data from insurance documents quickly and accurately.
This technology is fully integrated with a multi-level quality control process, ensuring high data accuracy and consistency throughout the entire workflow.
After that, both teams continued with an insightful and energetic exchange on solution scalability, workflow customization, and future collaboration opportunities to support Medilink-Global’s expansion across new markets.
Driving Healthcare Innovation Through Shared Insights
With over 22 years of experience in delivering hundreds of BPO projects in the insurance, healthcare, and other sectors, DIGI-TEXX offers comprehensive, efficient, and scalable data processing solutions that evolve with business needs.
This visit was not only a professional exchange but also a meaningful starting point for exploring a potential strategic collaboration between DIGI-TEXX and Medilink-Global. Both sides showed mutual interest in developing optimized solutions for data processing, with a particular focus on claim processing, a complex and high-precision area within the healthcare sector.
Claim processing requires not only speed but also a high level of accuracy as it involves verifying sensitive information, managing large volumes of complex documents, and ensuring compliance with strict industry standards. Any delays or errors in this process can significantly impact customer satisfaction and operational outcomes.
The exchange between DIGI-TEXX and Medilink-Global offered valuable opportunities to enhance operational efficiency and support Medilink-Global in expanding to new markets. Through open dialogue and shared perspectives, both teams explored ways to apply technology to streamline complex processes, particularly in insurance claims processing.
By combining Medilink-Global’s in-depth industry knowledge with DIGI-TEXX’s technological capabilities, the two firms aim to accelerate digital transformation. These efforts are expected to improve claims handling efficiency and deliver scalable, reliable solutions for Medilink-Global and the healthcare industry as a whole.
