Top 10 BPO Companies In SEA 2026: Next Generation Leaders In Digital Transformation

By 2026, global business priorities will shift from simple cost reduction to strategic partnerships focused on digital transformation and resilience.

Kearney data shows that over 90% of Fortune 500 companies utilize multiyear BPO contracts^[8]. Furthermore, Deloitte reports that 92% of organizations developing AI solutions now rely on outsourced providers to support these capabilities^[4].

Southeast Asia has emerged as the premier BPO hub, providing the skilled talent and infrastructure needed for these advanced requirements.

However, choosing a partner in this saturated market remains challenging. Poor selection can lead to budget overruns and technical debt.

Alignment risks are also significant; the IBM Cost of a Data Breach Report notes global average breach costs have hit USD 4.44 million, rising to USD 10.22 million in the U.S^[2].

To mitigate these risks, we ranked the Top 10 BPO Companies in SEA 2026 using a proprietary BPO criteria based on technological maturity, security, talent scalability, and strategic stability.

Let’s discover now which provider aligns with your growth objectives!

Key Takeaways:

Market Expansion: The Southeast Asian BPO market is experiencing significant growth, projected to rise from USD 7.24 billion in 2025 to USD 13.1 billion by 2034, driven by a CAGR of 6.74 percent^[3].
Strategic Transformation Over Cost Reduction: The Southeast Asian Business Process Outsourcing landscape has evolved from seeking cheap labor into a hub for digital transformation. Global enterprises can now achieve operational cost savings of 45 to 65 percent while integrating advanced technological solutions.
The Four Pillar Evaluation: To assist decision makers, this guide ranks the top ten BPO companies based on a balanced framework of technological maturity, security compliance, human capital scalability, and strategic stability.
Specialized Regional Hubs: Different nations in Southeast Asia offer distinct strategic advantages. Vietnam leads in technical BPO and AI data processing; the Philippines remains the gold standard for voice-based customer experience, and Malaysia excels in multilingual shared services.
The AI Collaboration Trend: Generative AI is not replacing human teams but rather augmenting them. The industry is shifting from simple transaction execution to high-value AI-human collaboration and data curation.

>>> See more:

Content

Overview Of BPO In SEA

The Business Process Outsourcing or BPO industry in Southeast Asia is a booming billion-dollar industry with USD 7.24 billion in revenue in 2025. The projected revenue for BPO companies in SEA is estimated at $13.1 billion by 2034, driven by a compound annual growth rate (CAGR) of 6.74%^[3].

It is safe to acknowledge that the BPO industry in SEA is a thriving multi-billion-dollar industry that is beneficial for economic growth in SEA countries.

The rise of BPO services in SEA was spurred by the trend of launching start-up companies and the advent of automated technology systems. The inclusion of AI systems, self-learning applications, and big data analytics has changed the dynamics of outsourcing.

Selection Criteria: How We Ranked These Companies

The best BPO vendors balance industry expertise, automation, and global reach. Whether you need customer experience, AI data labeling, content moderation, or digital document management, these top firms stand out for their reputation and ability to drive business growth through advanced data extraction and back-office transformation.

To provide a high-authority ranking, we utilized a proprietary BPO Criteria. Our evaluation is designed to minimize outsourcing risks and ensure long-term ROI, based on four weighted pillars:

Tech-Stack & Automation (25%): We evaluate how providers leverage automation to augment human performance. This includes the integration of proprietary AI/LLMs, Robotic Process Automation (RPA), and Advanced Data Extraction tools (OCR/ICR) to drive efficiency and reduce manual errors.

Security, Compliance & Quality Assurance (25%): Beyond mandatory certifications like ISO 27001, ISO 9001, GDPR, and HIPAA, we assess the vendor’s internal Quality Management Systems (QMS). A top-tier vendor must demonstrate rigorous data encryption protocols alongside consistent accuracy rates in complex processing tasks.

Scalability & Talent Agility (25%): This measures the agility of the provider’s human capital. We look for a robust Talent Pipeline capable of ramping up from 10 to 500+ Full-Time Equivalents (FTEs) within a single quarter, supported by continuous training programs and low turnover rates to ensure business continuity.

Strategic Stability & Domain Expertise (25%): We analyze the external environment of the vendor, focusing on Government Support (tax incentives, digital infrastructure investments) and socio-political stability. This ensures that the delivery center operates in a resilient ecosystem with minimal geopolitical or economic disruptions.

The Top 10 BPO Companies In SEA 2026

Company	HQ	Core Services	Strength
DIGI-TEXX Vietnam	Vietnam	▪️Document and Data Processing ▪️Image Processing ▪️Document Scanning ▪️Business Support ▪️Data Annotation & Labelling ▪️Digital Solutions	▪️German Quality Standards ▪️AI Document Processing ▪️Complex Data Management ▪️Cost-Effective ▪️Digital Transformation
Teleperformance	Philippines	▪️Customer Experience Management ▪️Back Office Services ▪️Specialized Services ▪️Digital Integrated ▪️Business Services	▪️Global Omnichannel CX ▪️Multilingual Support Excellence ▪️Advanced Remote Delivery ▪️High Tech High Touch Approach
Concentrix	Philippines	▪️Customer Engagement ▪️Process Transformation ▪️Technology and Analytics ▪️Enterprise Solutions.	▪️Generative AI Solutions ▪️Large-Scale Digital Transformation ▪️Customer Engagement Design ▪️Global Operational Footprint
TDCX	Singapore	▪️Omnichannel Customer Experience ▪️Sales and Digital Marketing Content Moderation ▪️Specialized Tech Support	▪️High Growth Tech Support ▪️Digital Advertising Services ▪️Premium Boutique Experience ▪️Specialized Sales Transformation
TaskUs	Philippines	▪️Digital Customer Experience ▪️Content Moderation AI Services ▪️Trust and Safety	▪️Specialized Content Moderation ▪️AI Operations Support ▪️People First Culture ▪️Digital Outsourcing for Innovators
Accenture	Regional	▪️Strategy and Consulting ▪️Technology Services ▪️Business Process Operations ▪️Digital Marketing	▪️Consulting-Led Transformation ▪️Intelligent Operations SynOps ▪️Global Enterprise Strategy ▪️Deep Industry Expertise
Everise	Singapore	▪️Healthcare Customer Experience ▪️Technical Support ▪️Digital Transformation ▪️Multilingual Support	▪️Healthcare Patient Experience ▪️HIPAA Compliant Solutions ▪️Wellness Industry Expertise ▪️Omnichannel Support
VXI Global Solutions	Philippines	▪️Healthcare Customer Experience ▪️Technical Support ▪️Digital Transformation ▪️Multilingual Support	▪️Sales Performance Optimization ▪️Agent Productivity Technology ▪️Customer Care Excellence ▪️Operational Agility
PersolKelly	Malaysia	▪️Recruitment and Staffing ▪️HR Outsourcing ▪️Workforce Management ▪️Career Transition	▪️Regional Workforce Solutions ▪️HR Outsourcing Expertise ▪️Large Scale Talent Acquisition ▪️Asia Pacific Market Knowledge
Wipro	Regional	▪️IT and Business Consulting ▪️Business Process Services: Cloud and Infrastructure ▪️Artificial Intelligence Solutions	▪️Integrated IT BPO Services ▪️Engineering Process Outsourcing ▪️AI-Driven Innovation ▪️Global Technology Consulting

SEA’s top Business Process Outsourcing (BPO) landscape in 2026 is driven by AI-augmented digital transformation, multi-channel customer experience (CX) management, and robust regional hubs. Leading names mix global infrastructure with deep localized SEA expertise.

The top 10 BPO companies operating in SEA for 2026 include:

1. DIGI-TEXX Vietnam

DIGI-TEXX VIETNAM 10 BPO Companies In SEA

DIGI-TEXX Vietnam stands as a premier digital BPO provider with a strong German heritage, specializing in high-complexity data processing and digital transformation.

The firm bridges the gap between European quality standards and the cost-effective, highly skilled labor market of Vietnam.

Tech-Stack & Automation: Possessing proprietary solutions such as DIGI-Scan (Capture and transfer e-documents anywhere with any device), DIGI-Xtract (AI/OCR automatically extracts data) và DIGI-Vault (Intelligent document management system). Focus on AI-augmented BPO.

Security, Compliance & Quality Assurance: Adhering to strict German data privacy standards, the firm maintains ISO 27001, ISO 9001, and GDPR compliance. DIGI-TEXX’s quality management system is designed to handle sensitive financial and medical records with near-perfect accuracy.

Scalability & Talent Agility: With a large workforce in Vietnam, DIGI-TEXX offers rapid scalability for data annotation and back-office projects. DIGI-TEXX’s talent pool is highly proficient in multiple languages and technical domains.

Strategic Stability & Domain Expertise: With more than twenty years of regional involvement, DIGI-TEXX leverages its extensive Southeast Asian market knowledge to deliver specialized solutions for the banking, historical archive, government, NGOs, finance, insurance, and e-commerce logistics sectors.

2. Teleperformance

Teleperformance is a global leader in digitally integrated business services, known for its high-tech and high-touch approach to customer experience management.

Tech-Stack and Automation: They leverage the TP Cloud Campus and proprietary AI solutions to optimize omnichannel customer journeys and remote work environments.

Security, Compliance and Quality Assurance: The company holds comprehensive certifications including PCI DSS, HIPAA, and ISO 27001, ensuring enterprise-grade security across all global delivery centers.

Scalability and Talent Agility: Their massive global footprint allows for instantaneous scaling across hundreds of languages and diverse geographic regions.

Strategic Stability and Domain Expertise: As a market leader, they possess unparalleled expertise in telecommunications, travel, and financial services.

3. Concentrix

Concentrix focuses on designing, building, and running the next generation of customer experiences, recently bolstered by its integration with Webhelp.

Tech-Stack and Automation: Through Concentrix Catalyst, they deploy generative AI and advanced analytics to personalize customer interactions and automate complex workflows.

Security, Compliance and Quality Assurance: They implement a robust global security framework that meets the highest regulatory standards for data protection and operational risk management.

Scalability and Talent Agility: Their expansive network in Southeast Asia, particularly in the Philippines and Malaysia, provides a flexible and highly skilled workforce.

Strategic Stability and Domain Expertise: They are recognized for deep vertical expertise in automotive, technology, and healthcare sectors.

4. TDCX

TDCX is a boutique, high-growth BPO provider that specializes in serving high-growth technology companies and premium brands.

Tech-Stack and Automation: They focus on digital advertising and e-commerce solutions, utilizing data-driven insights to enhance sales and customer retention.

Security, Compliance and Quality Assurance: The firm maintains rigorous quality standards tailored to the fast-paced requirements of the digital economy.

Scalability and Talent Agility: TDCX is known for its ability to quickly recruit and train specialized talent for niche technical roles and multilingual support.

Strategic Stability and Domain Expertise: Their strategic focus on the digital economy makes them the preferred partner for social media platforms and fintech giants.

5. TaskUs

TaskUs provides digital outsourcing for the world’s most innovative companies, with a strong emphasis on content moderation and AI services.

Tech-Stack and Automation: They utilize AI-powered tools to assist human moderators and enhance the efficiency of customer support workflows.

Security, Compliance and Quality Assurance: TaskUs prioritizes brand safety and data integrity, implementing specialized protocols for sensitive content handling.

Scalability and Talent Agility: Their employee-centric culture leads to high retention rates, ensuring a stable and agile workforce for rapid project expansion.

Strategic Stability and Domain Expertise: They possess significant expertise in the sharing economy, gaming, and social media sectors.

6. Accenture

Accenture is a global professional services company that leads in digital, cloud, and security, offering consulting-led BPO services.

Tech-Stack and Automation: Their SynOps platform integrates AI, data, and talent to transform enterprise operations into intelligent, automated workflows.

Security, Compliance and Quality Assurance: As a global consulting giant, they offer the highest level of enterprise security and regulatory compliance across all industries.

Scalability and Talent Agility: They provide access to a vast global network of subject matter experts and technical professionals.

Strategic Stability and Domain Expertise: Their domain expertise spans nearly every industry, with a focus on large-scale enterprise transformation.

7. Everise

Everise is a healthcare-focused BPO that excels in delivering omnichannel customer experiences for the health and wellness industry.

Tech-Stack and Automation: The Everise DX platform focuses on digital transformation, utilizing AI to improve patient and customer engagement.

Security, Compliance and Quality Assurance: They are highly specialized in HIPAA compliance and other healthcare-specific regulatory requirements.

Scalability and Talent Agility: They maintain a diverse and empathetic workforce trained specifically for high-stakes healthcare interactions.

Strategic Stability and Domain Expertise: Their primary strength lies in healthcare, insurance, and medical technology.

8. VXI Global Solutions

VXI Global Solutions 10 BPO Companies In SEA

VXI Global Solutions is a leader in customer care and sales transformation, focusing on performance-driven results.

Tech-Stack and Automation: They utilize proprietary tools like Training 360 and Performance 360 to optimize agent productivity and customer outcomes.

Security, Compliance and Quality Assurance: VXI maintains a strong focus on operational excellence and consistent quality across its Southeast Asian delivery centers.

Scalability and Talent Agility: They offer robust recruitment and training programs that allow for efficient scaling in the Philippines and beyond.

Strategic Stability and Domain Expertise: They have deep roots in telecommunications and financial services.

9. Persol

Persol is one of the largest workforce solution providers in Asia Pacific, offering specialized HR-led BPO services.

Tech-Stack and Automation: They leverage advanced HR technology and recruitment platforms to manage large-scale workforce deployments.

Security, Compliance & Quality Assurance: Their focus is on labor law compliance and ethical recruitment practices across multiple Asian regions.

Scalability and Talent Agility: Their core strength is the ability to source and manage massive talent pools across diverse industries.

Strategic Stability and Domain Expertise: They possess unrivaled knowledge of the Southeast Asian labor market and regional business regulations.

10. Wipro

Wipro is a leading technology services and consulting company that integrates IT and BPO services to drive business innovation.

Tech-Stack and Automation: Through the Wipro ai360 ecosystem, they embed AI into every service offering, from cloud operations to business process management.

Security, Compliance and Quality Assurance: They provide comprehensive cybersecurity and risk management services as part of their integrated BPO delivery.

Scalability and Talent Agility: Their global delivery model ensures that they can scale technical and operational teams across multiple time zones.

Strategic Stability and Domain Expertise: Wipro excels in engineering, energy, and manufacturing sectors, providing high-end technical BPO solutions.

Which Country Is Best For Your Specific Needs?

Selecting a Southeast Asian BPO destination now requires looking beyond low hourly rates. Modern leaders must prioritize strategic alignment, cultural fit, technical depth, and risk mitigation. As regional hubs sharpen their unique advantages, specific countries have become specialists in distinct business functions.

Vietnam: The Tech-Driven Powerhouse For IT Outsourcing And AI Operations

Vietnam is rapidly rising as a dominant force in the global technology outsourcing landscape. According to Reuters, SAP recently signaled its confidence in Vietnam’s technological stability and talent by investing over $175 million in a new local R&D center^[7].

This move underscores Vietnam’s emergence as a premier hub for AI operations and IT outsourcing.

Governed by forward-looking policies such as the Vietnam Digital Transformation national plan, the country produces a steady stream of highly skilled software developers and data analysts.

It has become an ideal destination for businesses looking to balance cost and high-end technical capabilities.

Best For: Software development, AI data labeling and annotation, complex document processing, and digital back-office operations.
Key Strengths: Vietnamese BPO providers excel in complex data extraction and machine learning preparation, supported by thousands of annual ICT and engineering graduates.

The workforce is highly adaptable and multilingual. Beyond English, talent in Japanese, Korean, and Mandarin is growing rapidly due to regional economic partnerships and training initiatives.

Vietnam provides superior cost efficiency over traditional hubs, enabling startups and large firms to scale technical operations while maintaining high quality.

Representative Providers: DIGI-TEXX Vietnam, FPT Software, Saigon Technology, and Kyanon Digital.

The Philippines: The Global Gold Standard For Customer Experience And Voice Support

For enterprises seeking high-empathy customer engagement, brand protection, and seamless English communication, the Philippines remains the premier choice.

More than 1.3 million Filipinos now work in the business process outsourcing (BPO) sector, making it one of the country’s largest industries and a major contributor to GDP^[6]. According to reports from the IT and Business Process Association of the Philippines, the sector is projected to reach 42 billion dollars in revenue^[5].

Best For: Omnichannel customer experience, global customer support, technical helpdesks, and healthcare administrative services.
Key Strengths: The innate cultural alignment of the Filipino workforce with Western markets reduces communication friction, fostering customer trust and loyalty.

While traditionally dominated by voice services, the country is actively pivoting toward complex digital services, including AI data annotation and content moderation, to meet modern tech demands.

Representative Providers: Teleperformance Philippines, Concentrix, TaskUs, and VXI Global Solutions.

Malaysia: The Multilingual Hub For Shared Services And Knowledge Process Outsourcing

Malaysia stands out as a highly mature and politically stable environment, consistently ranking in the top tier of the Kearney Global Services Location Index alongside India and China. With a multicultural society, Malaysia offers a unique advantage in regional multilingual support.

Best For: Finance and accounting outsourcing, human resources shared services, procurement, and regional Asia Pacific multilingual helpdesks.
Key Strengths: Malaysia boasts world-class digital infrastructure and strong intellectual property protection laws, making it highly attractive for multinational corporations looking to set up regional hubs.

The talent pool is fluent in English, Mandarin, Cantonese, Malay, and Tamil, allowing businesses to support diverse markets from a single centralized location.

Representative Providers: Scicom Berhad, Daythree Business Services, and TDCX Malaysia.

>>> See more:

Future Trends In The SEA BPO Industry

The Business Process Outsourcing landscape in Southeast Asia is undergoing a profound transformation. As we look toward the future, the traditional model of outsourcing as a mere cost reduction tactic has become outdated.

Driven by rapid technological integration, shifting geopolitical dynamics, and evolving consumer psychology, Southeast Asian BPO providers are redefining their value proposition.

For organizations looking to future-proof their operations, several key trends are shaping the Southeast Asian BPO ecosystem.

The Transition From Transactional Vendor To Strategic Partner

The relationship between clients and BPO providers is shifting from a basic buyer and seller model to a collaborative, long-term alliance. Businesses are no longer just asking if a provider can perform a task cheaper; they are asking if the provider can perform it smarter.

According to global research from the Deloitte Global Outsourcing Survey, over 60% of organizations now involve their outsourcing partners directly in strategic planning^[4].

In Southeast Asia, top-tier BPOs are expected to contribute to business innovation, operational scalability, and market expansion, sharing both the risks and the rewards of business outcomes.

Generative AI And The Rise Of Collaborative Intelligence

While there was initial concern that artificial intelligence would entirely replace human workforces, the reality is the emergence of collaborative intelligence. Artificial intelligence and machine learning are being used to augment human capabilities rather than eliminate them.

Southeast Asian BPO providers are integrating generative AI and intelligent automation into everyday workflows.

Frontline customer experience agents are now supported by real-time AI assistants that analyze customer sentiment, suggest optimal responses, and retrieve complex data instantly.

Behind the scenes, robotic process automation handles repetitive tasks, freeing human professionals to focus on empathy-driven, complex problem-solving.

Consequently, buyers are actively prioritizing BPO partners that possess strong AI ethics, robust security frameworks, and trustworthy algorithm governance.

Accelerated Growth In Knowledge Process Outsourcing And Niche Domains

While basic data entry and simple voice support remain solid pillars, the fastest-growing segment in the Southeast Asian BPO market is Knowledge Process Outsourcing. Businesses are increasingly outsourcing specialized, intellectually demanding tasks to regional experts.

This trend is highly visible in countries like Malaysia, Vietnam, and Singapore, where providers offer specialized services such as financial analysis, intellectual property research, healthcare analytics, and advanced AI data annotation.

Rather than offering generalized services, successful BPO firms in Southeast Asia are positioning themselves as niche specialists with deep vertical domain expertise.

Heightened Focus On Data Sovereignty And Compliance

As cross-border data transfer increases, regulatory compliance has transitioned from a routine administrative task to a critical strategic priority. BPO clients are highly sensitive to data privacy laws, especially when handling European or North American customer data.

Adherence to strict standards such as ISO 27001, GDPR, and HIPAA is now mandatory. Furthermore, as AI models process vast amounts of sensitive information, Southeast Asian BPO companies are investing heavily in secure cloud environments, end-to-end data encryption, and transparent governance systems to protect client databases from emerging cyber threats.

Shift From Low-Cost Labor To High-Skill Talent Retention

The traditional paradigm of outsourcing to Southeast Asia solely for cheap labor is rapidly changing. Modern enterprises are looking for high-quality, professional outcomes, which require a highly skilled and continuous workforce.

BPO companies in major hubs like the Philippines and Vietnam are heavily focusing on upskilling their employees.

As basic tasks become automated, service providers are investing in continuous training programs to equip their teams with advanced data literacy, analytical skills, and emotional intelligence.

To combat high industry turnover rates, forward-thinking providers are also prioritizing employee well-being, hybrid work environments, and clear career progression paths to maintain operational stability for their clients.

>>> See more:

Building The Next Chapter of SEA’s Outsourcing Story

As the global business landscape rapidly evolves, the decision to outsource is no longer a simple search for cost reduction. In 2026, finding the right Business Process Outsourcing partner in Southeast Asia is about securing a competitive edge, driving digital transformation, and building operational resilience.

Whether you choose the technical capability of Vietnam, the wonderful customer care of the Philippines, or the robust multilingual shared services of Malaysia, the region offers a diverse ecosystem designed to support your growth.

By aligning your specific operational requirements with the specialized strengths of these market leaders, your enterprise can transition from transactional execution to a high-value strategic partnership. The technology, talent, and stability are already in place. The next step is choosing the partner that best suits your long-term vision.

As you prepare to scale, which operational challenge will you address first? Which Southeast Asian hub aligns best with your organizational culture?

Contact our outsourcing experts today to explore customized digital solutions and start building your dedicated team in SEA.

FAQs About Top 10 BPO Companies In SEA?

Will AI Replace BPO?

AI will not completely destroy the BPO (Business Process Outsourcing) industry, but it is radically transforming it. Routine tasks like basic data entry, standard reporting, and tier-1 scripting are being rapidly automated. Consequently, the industry is shifting from pure cost-cutting to higher-value services that require human judgment and empathy

What Are The 4 Types Of Outsourcing?

The four main types of outsourcing, professional outsourcing, IT outsourcing, manufacturing outsourcing, and process-specific outsourcing, each play a major role in the modern economy. Outsourcing helps businesses reduce costs, access global talent, improve flexibility, and accelerate growth.

What Major Companies Use Outsourcing?

Google (Multinational technology company), Facebook (Social media conglomerate), UnitedHealth Group (American managed health care company), Wells Fargo (Financial services firm), Nike (Footwear manufacturing company), IBM (Technology and consulting enterprise), American Express (Financial services corporation), The Coca-Cola Company (Beverage corporation), LinkedIn (Employment website),…

How Is Generative AI Transforming The BPO Landscape In SEA?

Generative AI has shifted the BPO role from “data entry” to “data curation.” Providers now use AI to automate repetitive tasks, allowing human agents to focus on high-value problem-solving, which has increased productivity by 40% across the region.

Why is Vietnam becoming a preferred destination for BPO over the Philippines in 2026?

While the Philippines leads in voice-based CX, Vietnam has taken the lead in technical BPO. Vietnam offers a higher density of STEM graduates and lower labor costs for specialized tasks like AI data labeling, software testing, and digital transformation.

What is the average cost saving when outsourcing to a top 10 BPO in SEA?

Outsourcing to a top 10 BPO in SEA generally yields a 45% to 65% reduction in operational costs; Vietnam pushes these savings further to a massive 20% – 30% compared to US or European in-house teams^[1]. Furthermore, Vietnam’s operational and IT expenses run 30% to 50% lower than those in the Philippines, giving businesses a premier, highly cost-effective edge for digital transformation.

Can BPO providers in SEA handle complex tasks like AI training and Data Labeling?

Yes, companies like DIGI-TEXX in Vietnam specialize specifically in this. They provide the “Human-in-the-loop” necessary to clean, label, and verify data sets used to train the next generation of global AI models.

REFERENCE

CMC Global (2022). 8 Huge Benefits of Vietnam’s IT Outsourcing Market. [online] CMC Global. Available at: https://cmcglobal.com.vn/it-outsourcing/benefits-of-it-outsourcing-in-vietnam/.
Cost of a Data Breach Report 2025 The AI Oversight Gap think report. (n.d.). Available at: https://www.bakerdonelson.com/webfiles/Publications/20250822_Cost-of-a-Data-Breach-Report-2025.pdf.
Deep Market Insights (2025). South East Asia Business Process Outsourcing BPO Market Size & Outlook, 2026-2034 (n.d). Available at: https://deepmarketinsights.com/vista/insights/business-process-outsourcing-bpo-market/south-east-asia
Global Outsourcing Survey 2024 Multidimensional sourcing: Orchestrating the extended workforce ecosystem. (n.d.). Available at: https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/consulting/2024/us-global-outsourcing-survey-2024-report.pdf.
IBPAP. (2024). IBPAP | News Room. [online] Available at: https://ibpap.org/news-room/35.
Ramotowski, S. (2023). The BPO industry is growing exponentially year on year, bolstering the economy, and at last count employed 1.3 million Filipinos. [online] www.nexford.edu. Available at: https://www.nexford.edu/insights/the-future-of-bpos-in-the-philippines-and-growth-opportunities.
Reuters Staff (2025). Germany’s SAP to invest 150 million euros in Vietnam R&D centre. Reuters. [online] 7 Aug. Available at: https://www.reuters.com/world/asia-pacific/germanys-sap-invest-150-million-euros-vietnam-rd-centre-2025-08-07/.
Sayner, R., Derr, T. and Postma, J. (2019). Launching the next generation of business process outsourcing. [online] Kearney. Available at: https://www.kearney.com/service/organization/article/-/insights/launching-the-next-generation-of-business-process-outsourcing [Accessed 2 Jun. 2026].

RELATED TECHBLOG