BUSINESS SUPPORT

Deploying specialists to troubleshoot daily process issues to increase business efficiency.

Customers demand proactive responses to their queries any time, anywhere, on any device. If companies are not taking care of their customers, competitors will. Thus, delivering exceptional customer service to achieve their satisfaction and foster loyalty is of the utmost importance to any business.

Our specialized staff with an interchangeable set of skills can assist clients with varying customer support needs. We offer our clients round-the-clock, high-quality services at affordable rates in different languages: Vietnamese, English, German, Japanese, and Chinese.

OUR SERVICES

TECHNICAL HELPDESK SERVICES

Our technical helpdesk staff can address a wide range of incidents, including but not limited to:

  • Bugs in company software
  • New feature requests
  • Issues with login credentials
  • Problems with the network or VPN
  • Device compatibility issues
  • Scheduled maintenance updates

TELE-VERIFICATION SERVICES

We assist organizations in strengthening their verification process to reduce the risk of fraud and focus on enhancing customer-oriented services. While working at the client’s site or DIGI-TEXX’s premise, our tele-verification services can deliver up to 6 speaking languages, including Vietnamese, Chinese, English, German, French, and Japanese.

CONSULTATION SERVICES

Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.

CUSTOMER SUPPORT

DIGI-TEXX provides both online and on-site support services deployed at the client’s office to take over the processes of data control & verification, statistical reporting, document digitization, and compliance control. 

CONTENT VERIFICATION

Our expert moderators provide content control & verification services to check and approve images, videos, text, and other multimedia content postings to protect brand image and user community.

TECHNICAL HELPDESK SERVICES

TECHNICAL HELPDESK SERVICES BACKGROUND

Our technical helpdesk staff can address a wide range of incidents, including but not limited to:

  • Bugs in company software
  • New feature requests
  • Issues with login credentials
  • Problems with the network or VPN
  • Device compatibility issues
  • Scheduled maintenance updates

TELE-VERIFICATION SERVICES

TELE-VERIFICATION SERVICES BACKGROUND

We assist organizations in strengthening their verification process to reduce the risk of fraud and focus on enhancing customer-oriented services. While working at the client’s site or DIGI-TEXX’s premise, our tele-verification services can deliver up to 6 speaking languages, including Vietnamese, Chinese, English, German, French, and Japanese.

CONSULTATION SERVICES

CONSULTATION SERVICES BACKGROUND

Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.

CUSTOMER SUPPORT

CUSTOMER SUPPORT BACKGROUND

DIGI-TEXX provides both online and on-site support services deployed at the client’s office to take over the processes of data control & verification, statistical reporting, document digitization, and compliance control. 

CONTENT VERIFICATION

CONTENT VERIFICATION BACKGROUND

Our expert moderators provide content control & verification services to check and approve images, videos, text, and other multimedia content postings to protect brand image and user community.

BUSINESS MODELS FOR COLLABORATION

Enabling clients to reach their highest potential with our flexible systems and human resources service models. 

BENEFITS

01

MULTI-LANGUAGE SUPPORT

Our voice and non-voice specialists cover a broad range of languages, which enables us to handle both English and non-English speaking customers.

02

SCALABILITY

We are capable of scaling up services by following up-to-date business requirements to meet dynamics and ensure business continuity.

03

SKILLFUL AND KNOWLEDGEABLE TEAM

With a myriad number of situations that may arise in a customer service exchange, our specialists are trained to be versatile with a strong skill set to handle the complexity of the job.

04

24/7 SUPPORT SERVICE

Client business continuity is always our top priority. We operate a round-the-clock service with dedicated and experienced specialists. 

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