Category Archives: Blog

Digitize Paper Documents to Empower Work-From-Home


The growing COVID-19 has once again disrupted company activities. In compliance with Government’s Directive 16 issued in Vietnam, many businesses are obliged to instruct employees to work from home. The issue is how to move paper records across departments without taking too much time and effort in searching documents. And also to easily access or quickly share with others in remote working.

DIGI-TEXX assists companies in resolving this issue. With data scanning and automated extraction from images and hard copies into a digital format, your employees will be able to access documents at home. This allows internal departments to share and coordinate securely and conveniently. Please contact us to request a demo.

Customer Service for E-commerce Platform


Excellent and professional customer care is a vital factor in any organization’s success. If companies are not taking care of their customers, competitors will. Customer care requires round-the-clock support, at any time, anywhere, on any device. This may cost organizations large investments in time, resources, hardware and software, and DIGI-TEXX is pleased to be of assistance.

DIGI-TEXX provides Customer Service for E-commerce Platform, which fully manages Published Content on the platform, Users Management and Voice & Non-Voice Customer Support.

Our team of professionals will satisfy your end customers by delivering 24/7 support in multi-languages (Japanese, Vietnamese, Chinese, German, etc.)

How DIGI-TEXX Minimizes Energy Consumption by Raspberry Pi


2021 must be the year for climate action’, said United Nations Secretary-General António Guterres at the launch of WMO’s report on the State of the Global Climate 2020.

As a German BPO/IT company based in Vietnam for over 19 years, DIGI-TEXX acknowledges the impact of IT companies on climate change. We minimize energy consumption by replacing power-hungry hardware and integrating the low energy-consuming technology of Raspberry Pi into the IT environment.

It is used for research, development, data storage, demo purposes, and environment infrastructure testing.



Automation of Insurance Policy Issuance


No Human Touch. The process takes 3 steps in only a few seconds:

– Auto extract data from the insured’s identity documents (ID card, birth certificate, etc.)
– Auto verify the extracted data against their declared information 
– Auto transfer the verified results to the insurance company to continue the approval process


The solution shortens processing time, brings a new experience to potential customers, and motivates insurance sales agents.

Facial Recognition Access Control to enhance Security System


No finger touch, no physical interaction, minimize the risk of getting infected. The pandemic has returned with an outbreak of 1,472 new infections since April 27. As directed by the municipal government, local authorities put the anti-corona virus mission on the top of the priority list, reported Tuoi Tre Online.

DIGI-TEXX has been equipped with facial recognition technology to help the Covid-19 screening effort, replacing the fingerprint security scanner. This is not only to put the company security at a higher level but also to effectively protect our employees and visitors from the pandemic.

Electronic Case Management System



Time flies.
Ink fades.
Only digital data stay.

No more papers. No more binders. Why not replace the use of paper forms in the inspection with a web-based application that is available on any digital device?

With this solution, DIGI-TEXX aims to not only digitize & standardize the inspection work processes but also to enhance the compliance monitoring quality among different offices and industries in Vietnam.

Find out further information about our Digital Inspection Tool for Government

Insurance Claims Automation


43% of the insured decide to change insurance companies because they are not satisfied with the traditional claim process. There are too many paper documents to handle, too complicated verification stages to proceed, which makes the waiting time for claiming up to 2-3 weeks.

Apparently, automating the insurance claim process is now a trend. DIGI-TEXX provides a solution that helps insurers to process and classify data automatically 24/7, verify data and detect possible risks and errors, ensure data quality and accuracy WITHIN ONLY 5 MINUTES.

Find out further information about our Automation Claim solution for the Insurance sector

DIGI-TEXX introduced New Banking Solutions at “Vietnam Retail Banking 2020”

In order to meet consumer demands and match the fast pace of innovation, financial leaders are looking to implement digital transformation efforts to keep banks competitive, efficiency and significantly reduce operational costs.

Being presented as Gold sponsor at Vietnam Retail Banking Event, hold by IDG on 26th Nov 2020, DIGI-TEXX brings our “Digital Solutions” to financial leaders. By applying leading-technologies, we support the banks to entirely optimize traditional banking processes and serve their customers in new and improved ways. DIGI-TEXX introduces tailor-fit solutions to financial sectors, which are Digitalized Account Opening Process and Automatic Financial Statement Extraction on our DIGISOFT-3 platform.

This was an opportunity to strengthen the relationship and broaden the business’ network with both domestic and international banks. During the event, we hold 1-on-1 session with bank’s representatives to provide interesting solutions and give detailed explanations on DIGISOFT-3 features and its operation.


This was an opportunity to strengthen the relationship and broaden the business’ network with both domestic and international banks. During the event, we hold 1-on-1 session with bank’s representatives to provide interesting solutions and give detailed explanations on DIGISOFT-3 features and its operation.