Business Support ServiceS
Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
Deploying specialists to troubleshoot daily process issues and increase business efficiency
Customers demand proactive responses to their queries anytime, anywhere, on any device. If companies are not taking care of their customers, competitors will. Thus, delivering exceptional customer service to achieve satisfaction and foster loyalty is of the utmost importance to any business.
Sometimes, business owners spend excessive time and money on low-priority tasks, leading to neglect of more important ones. Therefore, it’s crucial to streamline your operations. Not all tasks can be handled internally. Some business support processes should be outsourced to maximize the use of internal resources.
Our business support services help you drive growth by focusing on your core business, providing phenomenal client care, and navigating complexity with efficiency and clarity.
Business support services
Our specialized staff with an interchangeable set of skills can assist clients with varying customer support needs. We offer our clients round-the-clock, high-quality services at affordable rates in different languages: Vietnamese, English, German, Japanese, and Chinese.
Explore Our Other Related Services
Administrative support service
Administrative support staff will help you maintain organization and order, but it does not directly improve customer experience. Our reliable office support services can optimize day-to-day operations, allowing your organization to focus on growth and competition.
Consultation services
Our specialists bring deep, functional expertise, focusing on solving our client’s most critical issues and opportunities. We have in-depth experience in serving various industries, including Banking, Insurance, Healthcare, IT & Technology, Accounting, and so on.
Our Deployment Models
Enabling clients to reach their highest potential with our flexible systems and human resources service models.
Industries we serve
We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.
INSURANCE
We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.
E-COMMERCE
Our business support service agents will assist clients with product inquiries, shipping information, and other issues related to online purchases.
Hospitality
DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs.
Real Estate
Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.
Telecommunications
We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.
Healthcare
DIGI-TEXX’s business support service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.
You don’t see your industry here? Contact us
What makes us an ideal business support service provider for you?
We are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Skillful and knowledgeable team
With a myriad number of situations that may arise in a customer service exchange, our specialists are trained to be versatile with a strong skill set to handle the complexity of the job.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Scalability
We are capable of scaling up services by following up-to-date business requirements to meet dynamics and ensure business continuity.
Round-the-clock support
Client business continuity is always our top priority. We operate a round-the-clock service with dedicated and experienced specialists.
Multilingual support
Our voice and non-voice specialists cover a broad range of languages, which enables us to handle both English and non-English-speaking customers.
We are an active member of
Our exemplary project delivery capacity
Our business support services add value to any business (from small to large enterprises) around the world.
Our 20 Years of Proven Track Record
DIGI-TEXX VIETNAM 20th Anniversary
Reaching a new height
Our Dynamic and Experienced Employee
DIGI-SPORT
An exciting sports festival
Straight-Through Process for Customer Onboarding
Insurance
Intelligent Document Processing
Automated Insurance Claims
Insurance
Intelligent Document Processing
Global Invoice Processing
Logistics
Automated Data Extraction Solution
Frequently Asked Questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
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