BPO companies in Vietnam offer a wide range of outsourcing solutions, from data processing and document digitization to customer support, payroll, and IT services. In this article, DIGI-TEXX will help you explore the top BPO companies in Vietnam, evaluate potential outsourcing partners, and identify the best fit for your operational needs, including options for businesses looking to hire offshore teams.
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Top 20 Best BPO Companies In Vietnam 2026
| Company | Core services | Key strengths | Best for | Service category |
| DIGI-TEXX | Data processing, document digitization, IDP, AI data annotation, image processing | Document-heavy workflows, human-in-the-loop quality control, ISO-certified quality and information security | Businesses handling high volumes of documents, images, and data | Data processing & digital BPO |
| Outsourced Global | Dedicated offshore staffing, customer experience, administration, finance, IT | Flexible team expansion across business functions | Businesses seeking long-term offshore teams integrated with internal operations | Offshore staffing |
| Connext | Hospitality management, revenue management, OTA support, subject to verification | Potential specialization in hospitality operations | Hospitality businesses, if the intended company and service portfolio are confirmed | Verification required |
| TMA Solutions | Software development, testing, IT outsourcing, AI, data analytics | Large engineering workforce and international delivery experience | Enterprises requiring software engineering and technology projects | IT outsourcing |
| GoodLand Informatics | Data processing, contact center, software staffing, IT administration | Combination of operational and technical support | Businesses seeking data, customer operations, and IT support | Mixed BPO & IT support |
| Corpshore Solutions | Technical support, multilingual customer service, content moderation, AI data services | Technology-oriented support and AI-related operations | Technology, gaming, e-commerce, and AI businesses | Technical BPO & AI data services |
| BIPO | HR outsourcing, payroll, HCM technology, workforce management | HR and payroll expertise across multiple markets | Businesses managing payroll and HR operations across countries | HR & payroll outsourcing |
| KOTWEL | Data collection, annotation, validation, localization, transcription | AI training data and multilingual services | AI developers and companies preparing multilingual datasets | AI data & language services |
| Techbank Software Vietnam | BPO solutions, IT staffing, offshore development, BOT, consulting | Combines technical resources with business and technology services | Businesses seeking offshore engineers and selected operational support | Mixed BPO & IT outsourcing |
| Altius Link Vietnam | Contact center, back-office, data management, translation, image processing | Broad customer operations and multilingual support | Businesses outsourcing customer communications and recurring operational tasks | Customer experience & back-office BPO |
| NMS Callcenter | Contact center, customer support, BPO, IT managed services | Customer operations combined with technology support | Businesses requiring structured customer support and IT-enabled operations | Contact center & IT services |
| THIENTU | Inbound and outbound contact center, omnichannel support, data processing, back-office | Customer experience and multichannel support | Businesses seeking customer service and back-office outsourcing | CX & traditional BPO |
| QSoft Vietnam | Custom software, web and mobile applications, IT staffing, offshore development | Dedicated engineering teams and digital product development | Businesses expanding software development capacity | IT outsourcing |
| Confluence | Not confirmed | Company identity and Vietnam BPO operations remain unclear | Include only after verifying the intended legal entity and official services | Verification required |
| Transcosmos Vietnam | Contact center, BPO, back-office, digital marketing, non-voice support | Established delivery infrastructure and potential for large-scale operations | Enterprises requiring scalable customer and digital operations | Enterprise BPO & CX |
| Hikari BPO Solutions | IT-BPO, RPA, desktop publishing, document-related workflows | Potential focus on automation and production workflows | Businesses outsourcing repetitive processes or publishing tasks | IT-BPO & automation |
| Mat Bao BPO | Payroll, staffing, contact center, facilities management | Potential combination of workforce and operational support | Businesses seeking a local provider for selected administrative functions | Mixed operational BPO |
| Cekindo Vietnam | Accounting, payroll, recruitment, company setup, market-entry support, subject to verification | Local business administration for foreign companies | Foreign businesses establishing or operating in Vietnam | Business & administrative support |
| Expertrans Global | Translation, localization, interpretation, transcription, call center, data services | Multilingual support and global language resources | Businesses requiring language services and multilingual customer operations | Language BPO |
| BEETSOFT | Software development, web and application development, game development, IT outsourcing | Digital product development and technical delivery | Businesses seeking software engineering and IT project support | IT outsourcing |
1. DIGI-TEXX
DIGI-TEXX is a 100% German-invested business process outsourcing and digital services company operating in Vietnam since 2003. It provides services to international businesses that need structured data processing, document digitization, image processing, and operational support. The company reports more than 250 clients worldwide and holds ISO 9001:2015 and ISO/IEC 27001:2022 certifications.
Core BPO Services
- Document and data processing, including data entry, extraction, validation, and classification.
- Invoice processing and intelligent document processing.
- Data annotation and labeling for AI and machine learning.
- Document scanning, digitization, and digital archiving.
- Image processing and business support services.
Industry Expertise and Ideal Clients
DIGI-TEXX is relevant to organizations handling large volumes of structured and unstructured information. Potential use cases include banking, insurance, healthcare, logistics, public-sector digitization, and AI development. Its services are particularly relevant when businesses need to convert documents and raw data into validated, usable digital information.
Scale and Delivery Capabilities
The company supports recurring and high-volume workflows, with flexible operating models and 24/7/365 service availability stated on its service pages. Its document-processing capabilities combine automated tools with trained human operators for validation and quality control.
Technology, Quality and Security
DIGI-TEXX combines OCR, machine learning, workflow automation, and human review across relevant processing services. Its published certifications include ISO 9001:2015 for quality management and ISO/IEC 27001:2022 for information security. Businesses handling sensitive records should also confirm project-specific access controls, data retention, and contractual compliance requirements.
Best for: Businesses that need document-heavy operations, data processing, AI training data, image processing, or scalable digitization services backed by defined quality and security controls.
2. Outsourced Global
Outsourced is an offshore staffing provider founded in 2012, according to the company information in the supplied reference material. Its model focuses on helping businesses build dedicated teams rather than outsourcing only a single transaction or process. Before publication, confirm the current employee count, country footprint, and company-wide retention figures directly with the provider.
Core BPO Services
Its positioning centers on dedicated offshore staffing across functions such as customer experience, administration, finance, marketing, creative work, engineering, and IT. This model is relevant when a business needs ongoing team capacity integrated into its existing workflows.
Industry Expertise and Ideal Clients
The provider may suit companies that want to expand an existing team without managing all local recruitment and employment administration themselves. Buyers should assess its experience in their specific function, the seniority of available staff, and how team members will work with internal managers.
Scale and Delivery Capabilities
Evaluate its current Vietnam delivery capacity, recruitment lead times, replacement policies, and ability to scale dedicated teams. Figures such as employee totals, retention rates, and claimed hiring-cost savings should be checked for their reporting period and methodology.
Technology, Quality and Security
Ask about recruitment screening, employee training, performance management, client-system access, and security controls. For dedicated teams, quality depends not only on recruitment but also on management responsibilities and how performance is measured.
Best for: Businesses seeking dedicated offshore employees across several functions, especially when long-term team integration is more important than outsourcing a narrowly defined processing task.
3. Connext
The company identity requires verification before this profile is published. The publicly surfaced website at Connext.vn describes hospitality-focused solutions, including hotel management, revenue management, and online travel agency support, rather than clearly matching the remote staffing provider described in the supplied reference.
Core BPO Services
Do not assign customer support, software development staffing, or other BPO services to this company until the correct legal entity and official website are confirmed.
Industry Expertise and Ideal Clients
If the intended company is a hospitality technology or consulting provider, its target audience and services may differ significantly from those of a general BPO company.
Scale and Delivery Capabilities
Confirm the company’s operating locations, team size, service coverage, and experience serving international clients.
Technology, Quality and Security
Verify any claims regarding workforce management, client-system integration, data protection, or quality standards against official documentation.
Best for: Include this company in the final list only after confirming that the intended Connext is a BPO provider.
4. TMA Solutions
TMA Solutions is a Vietnam-based technology outsourcing provider established in 1997 and headquartered in Ho Chi Minh City. The company reports a workforce of more than 4,000 engineers, serving clients in 30 countries through its software development and IT outsourcing services. Its capabilities span software engineering, testing, digital transformation, AI, data analytics, and other technology solutions.
Core BPO Services
- Software development and application maintenance.
- Software testing, including functional, integration, performance, and security testing.
- IT outsourcing and dedicated engineering teams.
- Data analytics, AI/ML, and digital transformation solutions.
- Cloud, DevOps, IoT, and embedded software development.
Industry Expertise and Ideal Clients
TMA Solutions serves industries including telecommunications, finance and insurance, healthcare, automotive, e-commerce, retail, and logistics. Its technology-focused services may suit enterprises that need external engineering expertise, software product development, or long-term IT project support. Buyers should assess the company’s experience with their specific systems, industry requirements, and project scope.
Scale and Delivery Capabilities
TMA Solutions reports more than 4,000 engineers, offices across Vietnam, and six overseas offices. Its workforce and international presence may support large projects, dedicated development teams, and ongoing software delivery. Prospective clients should confirm team availability, delivery locations, project management arrangements, and expected ramp-up times for their requirements.
Technology, Quality and Security
TMA Solutions lists experience with Agile and RUP methodologies, alongside quality and information security standards such as ISO 9001 and ISO/IEC 27001. Buyers should verify the current certifications and their scope, as well as review secure development practices, access controls, testing procedures, and intellectual property protection before engagement. (Source)
Best for: Enterprises seeking software development, IT outsourcing, engineering teams, and technology-led digital transformation. TMA Solutions is best positioned as an IT outsourcing provider adjacent to traditional BPO companies, rather than a conventional provider of routine back-office services.
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5. GoodLand Informatics
GoodLand Informatics is described in the supplied reference material as a Vietnam-based BPO provider headquartered in Ho Chi Minh City, with a US representative presence. Its reported service areas span data processing, contact center operations, software staffing, and IT administration.
Core BPO Services
- Data processing.
- Contact center services.
- Software development staffing.
- IT administration and operational support.
Industry Expertise and Ideal Clients
The combination of operational and technical services may be relevant to companies that want one provider to support both business processes and selected IT functions. Buyers should establish whether the company has proven experience in their industry and whether its services are delivered by separate specialized teams.
Scale and Delivery Capabilities
Confirm current delivery locations, staffing capacity, recruitment lead times, and whether the provider supports dedicated teams, managed services, or project-based engagements.
Technology, Quality and Security
Ask about data access controls, employee screening, quality assurance, and integration with client systems. If software staffing is included, evaluate technical assessment procedures and engineering management.
Best for: Companies seeking a mix of data processing, customer operations, and IT-related support, provided the required service lines are confirmed.
6. Corpshore Solutions
Corpshore Vietnam provides IT-adjacent BPO, technology support, and AI-related services from Ho Chi Minh City and Hanoi. Its positioning emphasizes support for technology products and engineering-led operations rather than a general-purpose customer service catalog.
Core BPO Services
- Technical and product support.
- Multilingual customer support.
- Content moderation.
- Back-office and data processing.
- Finance and accounting support.
- AI data services and software engineering.
Industry Expertise and Ideal Clients
Corpshore may be suitable for software, technology, gaming, e-commerce, and AI businesses that need product-aware support teams or data operations connected to technical workflows. Its published service descriptions list English, Vietnamese, Japanese, Korean, and Mandarin support for relevant BPO services.
Scale and Delivery Capabilities
The company operates delivery hubs in Ho Chi Minh City and Hanoi. Buyers should validate team availability, language-specific staffing, coverage hours, and the capacity available for their particular project.
Technology, Quality and Security
Its technology-oriented positioning may suit projects requiring integration between support operations and technical teams. Confirm service-specific QA procedures, incident escalation, data protection controls, and any applicable security certifications during vendor assessment.
Best for: Technology businesses seeking multilingual technical support, content moderation, AI data services, or back-office operations connected to product delivery.
7. BIPO
BIPO is a global HR technology and outsourcing provider focused on human capital management and workforce operations. It is more specialized in HR and payroll than in general data-processing or contact center outsourcing.
Core BPO Services
- HR outsourcing.
- Payroll management.
- Human capital management technology.
- HR workflow automation.
- Employer of record and related global workforce services, subject to country-specific availability.
Industry Expertise and Ideal Clients
BIPO may be relevant to companies managing employees across multiple markets or seeking to streamline payroll and HR administration. Businesses expanding into Vietnam should assess local employment requirements and whether the provider’s services cover the specific countries in which they operate.
Scale and Delivery Capabilities
For multi-country operations, evaluate supported jurisdictions, payroll calendars, local-language support, implementation timelines, and escalation arrangements. Confirm that the service model meets both Vietnam-specific and international requirements.
Technology, Quality and Security
Assess payroll approval workflows, access permissions, audit trails, reporting, and integrations with existing HR or finance systems. Ask how employee data is stored and protected across jurisdictions.
Best for: Companies seeking HR administration, payroll outsourcing, or coordinated workforce management across multiple countries.
8. KOTWEL
KOTWEL provides AI training data, AI and machine learning support, and linguistic services for business clients. Its service portfolio includes data-related and language-related work, making it a specialized provider rather than a conventional contact center operator.
Core BPO Services
- Data collection and annotation.
- Data validation.
- AI and machine learning support.
- Localization and translation.
- Transcription and subtitling.
Industry Expertise and Ideal Clients
KOTWEL may suit AI developers, technology companies, and organizations preparing multilingual datasets or localized content. The appropriate provider fit depends on the data modality, language pair, annotation guidelines, and quality requirements.
Scale and Delivery Capabilities
For large projects, ask about annotator availability, language-specific capacity, project management, sample-task validation, and the ability to maintain consistent labeling guidelines as volumes grow.
Technology, Quality and Security
Evaluate annotation tooling, reviewer workflows, inter-annotator agreement, error correction, and data confidentiality. For AI training projects, define acceptance criteria before production starts.
Best for: AI teams needing training data, data annotation, validation, or multilingual language services.
9. Techbank Software Vietnam
Techbank Software provides technology services alongside BPO solutions, IT staffing, and offshore development. Its official service information lists offices in Hanoi, Ho Chi Minh City, Da Nang, and Tokyo.
Core BPO Services
- BPO solutions.
- IT engineer staffing.
- Offshore development.
- Build-Operate-Transfer arrangements.
- Business and technology consulting.
Industry Expertise and Ideal Clients
The provider is more relevant to businesses that need technical resources, offshore engineering, or technology-led operations than to companies seeking only routine administrative processing.
Scale and Delivery Capabilities
Techbank’s website reports experience across nine countries, 90 clients, and 230 projects. These are company-reported figures; confirm their current reporting period and relevance to the specific service being procured.
Technology, Quality and Security
Evaluate engineering recruitment, code review, testing, project governance, intellectual property protection, and access to client development environments. For BPO work, separately confirm process-level controls and service-level commitments.
Best for: Businesses combining offshore engineering or IT staffing with selected BPO and technology consulting services.
10. Altius Link Vietnam
Altius Link Vietnam provides outsourcing services through operations in Hanoi and Ho Chi Minh City. Its publicly listed contact information distinguishes contact center and BPO inquiries, and its service portfolio includes customer operations and back-office activities.
Core BPO Services
- Contact center operations.
- Back-office and knowledge process outsourcing.
- Data management and web data registration.
- Translation and interpretation.
- Image processing and related production services.
Industry Expertise and Ideal Clients
The company may suit businesses that need customer communications or recurring operational tasks, including selected image, data, and multilingual workflows. Buyers should match its language capabilities to their target market and process requirements.
Scale and Delivery Capabilities
Its listed offices in Hanoi and Ho Chi Minh City provide a starting point for assessing delivery location and staffing options. Confirm current headcount, shift coverage, project capacity, and language availability.
Technology, Quality and Security
Ask about CRM integration, data validation, production QC, translation review, and information security controls relevant to the selected service.
Best for: Companies seeking a mix of contact center, back-office, data, and multilingual support services.
11. NMS Callcenter
NMS Callcenter is described in the supplied reference material as a provider of contact center, BPO, and IT managed services, with a presence in Vietnam and Japan. Its stated customer sectors include government, education, finance, and telecommunications. Confirm its current corporate structure and delivery footprint before publication.
Core BPO Services
- Contact center operations.
- Customer support.
- BPO services.
- IT-related managed services.
Industry Expertise and Ideal Clients
The reported sector focus may be relevant to organizations with structured customer support or technology-enabled operational needs. Buyers in regulated sectors should request references and evidence of experience handling sensitive information.
Scale and Delivery Capabilities
Verify team size, supported languages, service hours, staffing flexibility, and experience handling peak volumes. For multilingual programs, confirm whether language coverage is available in-house or through other delivery arrangements.
Technology, Quality and Security
Assess call routing, CRM integration, monitoring, escalation workflows, and security controls. Establish measurable targets for response time, resolution rate, and customer satisfaction where applicable.
Best for: Businesses evaluating contact center and technology-supported customer operations, subject to confirmation of current service availability.
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12. THIENTU
THIENTU provides customer experience and business process outsourcing services for local and international businesses. Its published service information includes contact center operations, data processing, back-office support, and customer engagement.
Core BPO Services
- Inbound and outbound contact center services.
- Omnichannel customer support.
- Data entry and data processing.
- Back-office support.
- Customer engagement and related business support services.
Industry Expertise and Ideal Clients
THIENTU may suit companies seeking customer support and customer engagement across multiple channels. Its published testimonials reference clients in sectors including e-commerce, finance, fintech, and electronics, although specific references should be verified before being used as evidence for a new procurement project.
Scale and Delivery Capabilities
The company describes the ability to scale support for fluctuating demand. Buyers should validate agent capacity, language coverage, seasonal staffing, and the availability of dedicated account management.
Technology, Quality and Security
THIENTU publishes ISO 9001:2015 and ISO/IEC 27001:2022 certifications and describes AI-assisted customer service capabilities. Confirm which certifications and technologies apply to the contracting entity and selected service.
Best for: Businesses seeking customer experience outsourcing, omnichannel support, or a combination of contact center and back-office services.
13. QSoft Vietnam
QSoft Vietnam is a Vietnam-based technology outsourcing provider founded in 2005 and headquartered in Hanoi. The company specializes in custom software development, web and mobile applications, IT staffing, and offshore development services. According to its website, QSoft has served more than 100 global clients and completed over 800 projects, although these figures should be verified before publication. Unlike traditional back-office providers, QSoft focuses primarily on technology outsourcing, making it an adjacent option when comparing BPO companies in Vietnam.
Core BPO Services
- Custom software and application development.
- Web and mobile app development.
- IT staffing and staff augmentation.
- Offshore development center services.
- Talent acquisition and management for technical teams.
- Big data, AI, and blockchain development.
Industry Expertise and Ideal Clients
QSoft Vietnam identifies experience across fintech, education, retail, e-commerce, healthcare, logistics, travel, and real estate. Its services may suit businesses that need external software engineering resources, dedicated development teams, or support building and maintaining digital products. Buyers should evaluate relevant project references, technical expertise, and experience in their target industry before selecting a service package.
Scale and Delivery Capabilities
QSoft reports more than 800 completed projects and over 100 global clients on its company website. Its offshore development and staff augmentation models can help businesses expand technical capacity without building an entire in-house team. Prospective clients should confirm current staffing availability, team composition, onboarding timelines, project management arrangements, and delivery capacity for their expected workload.
Technology, Quality and Security
QSoft highlights software engineering, quality management, and information security capabilities on its website. Its published materials reference CMMI Level 3 practices and ISO 9001 and ISO 27001 certifications. Buyers should confirm the current validity and scope of these credentials, along with code review procedures, testing workflows, access controls, confidentiality agreements, and intellectual property protection.
Best for: Businesses seeking custom software development, offshore engineering teams, IT staffing, and digital product delivery. For a list of BPO companies in Vietnam, QSoft is best presented as a technology outsourcing provider rather than a conventional back-office or contact center BPO company.
14. Confluence
The company identity needs clarification before this entry can be published as a Vietnam BPO provider. The name Confluence is also used by a financial technology company that offers regulatory reporting, analytics, and managed services, so it is important not to attribute another entity’s services or statistics to the intended provider.
Core BPO Services
Confirm the intended company’s official website and whether it provides outsourced operations in Vietnam. Do not assign regulatory compliance, ESG, performance analytics, or other services until the correct entity has been established.
Industry Expertise and Ideal Clients
Identify the company’s actual customer segments and operating model before assessing its suitability for BPO procurement.
Scale and Delivery Capabilities
Verify its Vietnam delivery locations, staff capacity, supported languages, and whether services are delivered directly or through partners.
Technology, Quality and Security
Request official information on service management, data protection, certifications, and relevant client references.
Best for: Include this entry only after validating the legal entity, website, and Vietnam-based outsourcing capabilities.
15. Transcosmos Vietnam
Transcosmos Vietnam is part of the broader transcosmos group. The parent company records the establishment of its Vietnam operation in March 2014 and has documented the expansion of its local contact center network. A company announcement published in 2024 reported approximately 2,750 employees and 2,600 operational seats in Vietnam at that time. These figures should be presented with the reporting date rather than treated as current totals.
Core BPO Services
- Contact center operations.
- BPO and back-office services.
- Digital marketing.
- Non-voice customer support.
- Selected engineering and web operations.
Industry Expertise and Ideal Clients
Transcosmos may suit businesses needing established customer operations, digital services, or large-scale outsourcing programs. Companies targeting Japan or Vietnam should confirm the relevant language capabilities and market-specific delivery model.
Scale and Delivery Capabilities
Its documented multi-center footprint makes it a candidate for buyers that need operational scale. Confirm current capacity, location-level staffing, redundancy arrangements, and the ability to support the required hours and languages.
Technology, Quality and Security
Evaluate contact center systems, workflow management, reporting, quality monitoring, and integration with existing customer platforms. Ask for service-specific security and compliance documentation.
Best for: Organizations considering larger-scale contact center, BPO, or digital operations with established Vietnam delivery infrastructure.
16. Hikari BPO Solutions
Hikari BPO Solutions is described in the supplied reference material as a Vietnam-based provider offering IT-BPO and production-related services. The reference states that the company began in 2018 with a small team and later grew to approximately 100 staff; confirm whether these figures remain current before publication.
Core BPO Services
- IT-BPO services.
- Robotic process automation (RPA).
- Desktop publishing.
- Production and document-related workflows, where currently offered.
Industry Expertise and Ideal Clients
The reported service mix may suit businesses seeking to automate repetitive processes or outsource document and publishing work. Buyers should confirm the company’s current specialization and experience with their specific workflow.
Scale and Delivery Capabilities
Verify current staffing, project capacity, recruitment plans, and the ability to manage recurring production workloads.
Technology, Quality and Security
For RPA projects, assess process discovery, exception handling, bot monitoring, and maintenance responsibilities. For publishing or document work, review accuracy checks and output specifications.
Best for: Businesses looking for selected IT-BPO, automation, or desktop publishing services after confirming the provider’s current capabilities.
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17. Mat Bao BPO
Mat Bao BPO is described in the supplied reference material as a Vietnam-based outsourcing provider offering payroll, staffing, facilities management, and contact center services. Verify its current legal entity, service portfolio, and published customer figures before publication.
Core BPO Services
- Payroll management.
- Contact center operations.
- Staffing and outstaffing.
- Facilities management.
- Related administrative support.
Industry Expertise and Ideal Clients
The reported service portfolio may be useful for companies seeking to outsource several operational functions to a local provider. Businesses should confirm whether the company has relevant experience with their workforce size and regulatory obligations.
Scale and Delivery Capabilities
Check current client references, delivery locations, employee capacity, and service continuity arrangements. Any historical claim about the number of customers should include a date and a clear source.
Technology, Quality and Security
For payroll, assess confidentiality, approval workflows, reporting, and access control. For contact center services, review quality monitoring and the availability of performance dashboards.
Best for: Businesses evaluating a local provider for payroll, staffing, or combined operational support.
18. Cekindo Vietnam
Cekindo has been associated with market-entry and business support services in Vietnam. The supplied reference describes accounting, payroll processing, recruitment, company setup, and product registration as part of its offering. Before publication, confirm the current brand, contracting entity, and availability of each service.
Core BPO Services
- Accounting and bookkeeping support.
- Payroll processing.
- Recruitment support.
- Company establishment and market-entry assistance.
- Product registration and related business services, subject to current availability.
Industry Expertise and Ideal Clients
This service mix may suit foreign companies entering Vietnam that need local administrative support alongside selected operational functions. Businesses should distinguish recurring BPO services from legal, regulatory, or consulting services that may require separate contracts.
Scale and Delivery Capabilities
Verify current local staffing, service coverage, and the geographic scope of its market-entry and payroll services.
Technology, Quality and Security
Assess financial data controls, document handling, approval procedures, and how responsibilities are divided between the provider and the client. For regulatory work, confirm the qualifications and scope of the relevant professionals.
Best for: Foreign businesses establishing or operating in Vietnam that need a combination of local business support and selected outsourced administrative services.
19. Expertrans Global
Expertrans Global is a Vietnam-based language and BPO services provider established in 2005, according to its official company information. Its published services include language solutions, call center support, and data services. The company reports a network of nearly 5,000 freelancers and vendors worldwide, as well as more than 120 skilled internal staff; these are company-reported figures and should be attributed accordingly.
Core BPO Services
- Translation and localization.
- Interpretation.
- Transcription and other language services.
- Call center services.
- Data services.
Industry Expertise and Ideal Clients
Expertrans may suit companies expanding into new markets, managing multilingual content, or requiring language support for customer interactions. For specialized fields, buyers should check the availability of subject-matter linguists and relevant quality review processes.
Scale and Delivery Capabilities
Its global freelancer network may support projects across multiple languages and time zones. Confirm the availability of specific language pairs, project management capacity, and turnaround times for the required volume.
Technology, Quality and Security
Assess translation memory tools, terminology management, reviewer workflows, confidentiality agreements, and data transfer controls. For call center or data services, request separate evidence of operational QA.
Best for: Organizations requiring multilingual business support, localization, translation, interpretation, or language-related BPO.
20. BEETSOFT
BEETSOFT is described in the supplied reference material as a technology outsourcing provider with a presence in Hanoi and Tokyo. Its core positioning centers on software and digital product development rather than conventional business process outsourcing.
Core Services
- Software development.
- Web and application development.
- Game development.
- IT outsourcing and technical project delivery.
Industry Expertise and Ideal Clients
Its reported industry experience includes healthcare, banking and insurance, manufacturing, retail, education, and startups. Businesses should confirm the current portfolio and relevant project references before treating these as established specializations.
Scale and Delivery Capabilities
Assess the availability of developers, project managers, QA specialists, and the team’s ability to support ongoing product development. Confirm delivery locations and communication arrangements for international clients.
Technology, Quality and Security
Evaluate software engineering practices, code review, testing, project management, intellectual property protection, and access controls.
Best for: Companies looking for software development and IT outsourcing. If the article focuses strictly on BPO, position BEETSOFT as an adjacent technology outsourcing option rather than implying that software development is equivalent to traditional BPO.
Why Should Businesses Choose Vietnam For Outsourcing?
Vietnam has become an increasingly attractive outsourcing destination in Asia. While the Philippines and China remain major outsourcing markets, Vietnam offers businesses a strong combination of skilled talent, competitive costs, and a growing digital economy.
With a population of more than 100 million and a high adult literacy rate, Vietnam provides access to a large and increasingly skilled workforce. The country also continues to invest in vocational education and workforce development, helping businesses find talent for data processing, customer support, technology, and other outsourced operations.
Vietnam’s economic resilience also makes it an appealing location for long-term outsourcing. Despite the disruption caused by the COVID-19 pandemic, the country maintained economic growth while many economies around the world contracted. This stability, combined with continued investment in technology and infrastructure, has helped strengthen Vietnam’s position as a reliable outsourcing market.
How Can You Choose The Right BPO Company In Vietnam?
Choosing the right BPO provider in Vietnam requires more than comparing prices. Consider these key factors before making a decision:
- Service expertise: Choose a provider with proven experience in the specific processes you want to outsource, such as customer support, data processing, finance, IT, or back-office operations.
- Industry experience: Look for experience in your industry, especially if your processes involve specialized knowledge, regulations, or sensitive information.
- Workforce and language capabilities: Check whether the provider has enough skilled staff and the language coverage needed to support your customers and operations.
- Security and compliance: Review data protection measures, access controls, security certifications, and compliance practices, particularly when handling confidential or regulated data.
- Service quality: Ask about quality assurance processes, performance monitoring, SLAs, and how the provider handles errors or service issues.
- Scalability: Make sure the provider can increase or reduce capacity as your workload changes without disrupting service quality.
- Technology and infrastructure: Evaluate the tools, systems, automation capabilities, and infrastructure used to deliver and monitor outsourced services.
- Pricing and contract terms: Compare the pricing model, minimum commitments, additional fees, contract terms, and what is included in the service.
- Communication and support: Confirm how teams communicate, who manages the account, how issues are escalated, and what support hours are available.
- Track record and references: Review relevant client experience, case studies, testimonials, or references to assess the provider’s reliability and results.
FAQs About BPO Companies In Vietnam
What Are The Top 10 Companies In Vietnam?
Some BPO and outsourcing providers to consider in Vietnam include DIGI-TEXX, Outsourced Global, GoodLand Informatics, Corpshore Solutions, BIPO, KOTWEL, Altius Link Vietnam, NMS Callcenter, THIENTU, and Transcosmos Vietnam…
Who Is The Biggest BPO Company?
DIGI-TEXX is a notable BPO company in Vietnam, specializing in data processing, document digitization, image processing, and AI data annotation. Its scale and capabilities make it a strong option for businesses seeking specialized outsourcing services.
Which Country Has The Most BPO?
Vietnam is an increasingly attractive BPO destination thanks to its skilled workforce, competitive operating costs, and growing technology sector. However, identifying which country has the most BPO companies depends on the measurement criteria and available industry data.
Choosing the right BPO partner depends on your business goals, service requirements, scalability, and data security needs. While some providers specialize in customer experience or IT outsourcing, others focus on document processing, AI data annotation, and back-office operations. DIGI-TEXX supports businesses with scalable data processing, document digitization, image processing, and AI data services. Review this list of the top 20 BPO companies in Vietnam to compare providers and find an outsourcing solution aligned with your long-term growth.
DIGI-TEXX Contact Information:
🌐 Website: https://digi-texx.com/
📞 Hotline: +84 28 3715 5325
✉️ Email: [email protected]
🏢 Address:
- Headquarters: Anna Building, QTSC, Trung My Tay Ward
- Office 1: German House, 33 Le Duan, Saigon Ward
- Office 2: DIGI-TEXX Building, 477-479 An Duong Vuong, Binh Phu Ward
- Office 3: Innovation Solution Center, ISC Hau Giang, 198 19 Thang 8 street, Vi Tan Ward
Reference:
- OECD. (n.d.). Unleashing strong, digital and green growth in Viet Nam. OECD Publishing. OECD report
- International Labour Organization. (n.d.). Vietnam electronics supply chain: Challenges and opportunities for decent work. International Labour Organization. ILO report
