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Outsource Call center services

Use our top-tier multilingual call center services to provide comprehensive customer support services at an affordable price.


365 Operating Services


Processing languages


Experienced employees


Data security &
Quality Assurance

Get the easy, all-in-one call center solution

In today’s world, businesses recognize the need to update their infrastructure. More than 90% of businesses understand the significance of meeting customers’ increasing expectations for personalized experiences and self-service, particularly in customer support.

Our primary goal is to ensure smooth and efficient customer service at our call center while keeping costs under control. However, organizing an in-house call center can be costly and labor-intensive. To address this, we offer flexible delegation of customer calls to suit your workflow and SLA requirements.

DIGI-TEXX’s call center agents are trained to suggest affordable methods for attracting prospective customers, generating leads, answering customer inquiries, and quickly resolving customer issues via various communication channels.

We provide both outbound and inbound services and have received positive customer feedback from many satisfied customers.

Trusted by more than +200 clients from home & Abroad

Call center services

Our experienced and professional call center representatives provide knowledgeable, patient, and helpful customer interactions to streamline your business processes. Here’s a brief overview of our services:

Contact Center Service

Unlock an advanced communication solution with our contact center services and in-depth customer analytics to maximize every up-selling and cross-selling opportunity.

Help desk Service

Our stress-free help desk service can help your organization avoid staffing problems, improve user satisfaction, reduce support costs, and archive your business goals.

Live chat service

We build teams that seamlessly integrate with your operations. Our outsourced live chat services are professional, reliable, and affordable, designed to effectively handle all types of customers.

Healthcare and Medical call center service

DIGI-TEXX’s care providers approach each call with compassion, offering a listening ear to the patient. They provide accurate message management by offering information or advice regarding the patient’s query.

Inbound call center service

Choose our experienced professionals for real-time tech support, query resolution, and other services. We are committed to providing outstanding service and are dedicated to meeting your needs.

Outbound call center service

We can enhance the efficiency of our outbound service to gain valuable customer insights, improve customer retention, and reduce operational costs.

Offshore call center service

Offshoring your customer service to a call center can be a great way to save on operating and labor costs while still providing quality customer support. We support multiple languages, including English, German, Japanese, Chinese, Vietnamese, and more.

Call center monitoring service

By closely monitoring each call’s quality, we can enhance your call center’s performance and increase the rate of first-call issue resolution.

Technical support service

Provide timely resolution to your customers’ technical issues, equip them with product knowledge, and offer pre and post-sales support with our professional services.

Customer support service

At our company, we prioritize building lasting customer relationships for you. This is achieved by promptly and efficiently addressing any questions, appointment setting, or concerns they may have.

Other Relevant Services

Content moderation service

Our experienced teams can enforce moderation guidelines on any volume of content. We categorize content quickly and have highly skilled moderators who can meet even the most challenging turnaround times.

Accounting service

As the client’s accounting department, we collect files and analyze documents with precision, adhere to accounting standards, and prepare reports for both statutory and management purposes.

Business support service

We offer incisive advice for providers and consumers of business support services across all industries. Our goal is to help you drive growth by focusing on your core business.

Virtual Assistant service

Our virtual assistants possess exceptional skills and unique specializations, which enable us to create a healthier and more flexible work environment.

You’re gonna love dIGI-TEXX

Managers from many kinds of businesses turn to DIGI-TEXX to optimize their business costs and enhance their customer experiences.

Client Name

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Our Deployment Models

Our optimized N-step call center process for you

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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Your industry will benefit the most from our services

DIGI-TEXX implements automation call center tools to provide solutions for various industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:


In the banking and finance industry, we support clients with account inquiries, loan applications, and other financial needs, improving customer satisfaction and retention rates.


We assist policyholders with claims, policy information, and other questions, which builds trust and loyalty with customers. This results in better customer retention rates and increased sales.


Our call center service specialists will assist clients with product inquiries, shipping information, and other issues related to online purchases.


DIGI-TEXX services are critical for ensuring that guests have a positive experience during their stay. Our services can help with booking inquiries, room service requests, and other needs

Real Estate

Call center services can support property inquiries, rental agreements, and other issues related to buying, selling, or renting properties.


We support clients with service issues, billing inquiries, and other concerns, reducing customer churn and improving customer satisfaction.


DIGI-TEXX’s call center service can help patients with appointment scheduling, billing inquiries, and other healthcare-related questions, building trust with patients and improving patient satisfaction.

You don’t see your industry here? Contact us

Call Center Software we support

hubspot logo
Bitrix24 logo
Talkdesk Logo
zendesk logo
dixa logo
logo liveagent
Salesforce logo
Avaya Logo

What makes us an ideal call center service provider for you?

We are a leading call center outsourcing company based in Vietnam and are committed to providing our expertise, technology, and infrastructure to support businesses across the world. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Round-the-clock support

Our operation is 24/7/365 as the client’s business continuity is always our top priority.

Cost optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Data accuracy

At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Let us answer your questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

Call centers are departments that handle inbound and outbound call service from customers. They streamline communication by providing a central unit for all inquiries, complaints, requests, and suggestions. Call centers can be located within an organization or outsourced to an outside company.

The primary goal of a call center is to provide efficient customer service and quickly resolve problems. They use advanced technology and highly trained staff who are experts in their industry and knowledgeable about their products or services.

Companies can enhance customer interactions and simplify the process of submitting requests or complaints through software like auto attendants, live chat software, interactive voice response systems, cloud-based applications, and knowledge bases.

Call centers are departments that primarily communicate with customers by phone to provide assistance, address complaints, and answer inquiries. Phone calls remain a dominant means of communication in most businesses, making call centers widely used.

In comparison, contact centers offer omnichannel support for customers. This means customers can seek assistance through various channels such as email, text messages, social media direct messaging platforms, websites, and applications. Contact centers offer more integrated services than call centers and are suitable for businesses that require more diverse customer support channels.

Before adopting a call/contact center platform, you should evaluate your frequently used customer service channels and support team structure to choose the most suitable platform.

Measuring success in a call center is crucial. Key performance indicators (KPIs) should be tracked to determine success rates and efficiency of call centers and agents.

KPIs vary based on the function of the call center. Outbound KPIs include cost per call, revenue earned, total calls made, and tasks completed. Inbound KPIs include first call resolution (FCR), average wait time and abandoned call rates.

You can utilize speech analytics software to monitor the quality of service and agent performance, providing detailed insights into results. This information can identify areas that require additional training to improve handling times and FCR rates, ultimately resulting in improved service overall.

Call centers are a popular solution for businesses of all sizes. Outsourcing services to a call center is cost-efficient and flexible, especially for companies that require support for 24-hour shifts or peak-season call volumes.

In addition, outsourcing call centers can be advantageous for direct response campaigns or new product launches, as incoming calls can easily overwhelm your team’s capacity.

Using a professional call center is often more cost-effective than hiring extra staff or purchasing new technology. Experienced call center agents can promptly answer customer inquiries and complaints. External call centers offer flexibility for seasonal services, as business owners do not have to onboard multiple employees at once and can control their costs.

Costs depend on the package selected and the included minutes. Packages range from 50 to 10,000 minutes per month, priced between $0.89 and $1.75 per minute.

For infrequent assistance or during peak periods, overflow packages are available for less than $50, with no included minutes.

Per-call pricing is also available, ranging from $1 to $3 per call. Marketing or sales services can be outsourced for $5 an hour, or automated routing software can be used for a low monthly cost of $20 to $80 per user.

No matter your company’s size or budget, DIGI-TEXX has a call center package that will meet your needs and ensure customer care without breaking the bank.

When deciding whether to keep a call center in-house or outsource it, one must consider the costs.

Setting up a call center at the office is expensive because it requires hiring, purchasing equipment, and training that can cost $10 or more hourly. The cost of employees also includes benefits, dialers, and overhead.

In contrast, outsourcing a call center eliminates the need to hire and train employees, and you only pay for services rendered by skilled professionals.

During times of economic stress, outsourcing can be especially cost-effective, as personnel experienced in handling third-party calls can provide service quickly and efficiently at reduced hourly rates.

When selecting call center services for your small business, consider factors such as call volume and missed calls.

A missed call can lead to a bad customer experience and lost income.

Also, think about potential revenue growth.

Look for services that align with your company culture and branding to provide a seamless transition and premium customer experience. This is important for building trust and growth with new, existing and potential customers.

A call center service level is a measure of how well a business is performing in customer service. This is measured by tracking the percentage of calls answered, average time to respond, average handle time, and other indicators.

By setting SLA goals and tracking these metrics, businesses can identify areas for improvement and adjust their strategies accordingly. This helps them optimize resources and offer top-notch customer support.

Small business owners can save costs by outsourcing their customer service to an offshore call center, which provides access to diverse groups of trained agents and services. This approach can also lead to an improved customer experience through high-tech, streamlined processes. However, challenges such as communication gaps between staff at different locations and data security concerns may arise.

To ensure success, consider the company’s portfolio of clients, prepare for cultural differences, and ensure that the tech infrastructure is seamless.

At DIGI-TEXX, we guarantee top-notch data security and quality when you outsource your call center operations to us. We have implemented strict security protocols and our employees are required to sign non-disclosure agreements to prevent any data breaches.

In the unlikely event of a breach, be assured that we will take necessary actions and impose strict sanctions. By outsourcing your needs to us, you can be confident that your sensitive information is kept secure.

The size of an agency is a major factor in determining how many calls can be managed per day. Larger agencies with more resources can handle more calls comfortably, while smaller agencies may struggle with a high volume.

When handling a higher volume of calls, it is important to provide exceptional customer service by understanding their needs and finding solutions that satisfy them. This becomes more difficult as the number of calls increases. Not taking enough calls daily might suggest an inadequate grasp of diverse sectors and companies, which could harm customer satisfaction.

We can handle any volume of calls you require while focusing on providing a positive phone support experience for our clients.

Wondering if we can help you?

Our call center company adds value to any-sized businesses around the world. Let’s take a look at success stories from our clients.

Building a cross-platform app to be used worldwide

Conor Kenney

Director of Professional Services

Leading a digital transformation

Conor Kenney

Director of Professional Services

Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Digital Inspection System

Government & NGOs

Inspection System

Are you interested in creating your own virtual call center to reduce costs, increase sales, and improve customer loyalty? Let’s connect and explore your options.

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