outbound call center services
Our dedicated agents can help you convert more leads into customers and increase conversion rate. They use their trained skills and knowledge to outperform your key performance indicators.
24/7
365 Operating Services
30+
Processing languages
1000+
Experienced employees
100%
Data security &
Quality Assurance
Personalized experiences evoke purchases.
Outbound call center services provide businesses with a cost-effective way to stay in touch with prospective customers.
However, outbound calling can be stressful for in-house agents who constantly face persistent refusal, lack of interest, or rudeness.
We improve customer relations by efficiently handling customer inquiries and enabling direct communication between customers and your business. Our professional agents use the latest software and reliable infrastructure to ensure customer satisfaction at all levels.
DIGI-TEXX supports your inside sales teams by acting as an extension of them, giving you the people and resources you need to grow your business.
Outbound call center services we offer
We provide comprehensive and cost-effective outbound services optimized for your industry to handle all your outgoing calls and communications. Our experienced and professional staff ensure exceptional customer experiences. Here’s a brief overview of our services:
Customer Survey and Feedback Services
Are you meeting the expectations of your leads and customers? With DIGI-TEXX’s software, you can use the best customer satisfaction survey and feedback platform to keep tabs on your clients and ensure their satisfaction. This also allows you to track how your business is handling customer expectations for products and services.
B2B Lead generation service
At DIGI-TEXX, we recognize the importance of promptly addressing customer concerns while also presenting potential sales opportunities. Our call center platform offers the flexibility to handle both aspects simultaneously, helping you transform your primary communication channel into a powerful lead-generating machine.
Telesales and upsells service
Don’t miss out on any sales opportunities. To help you maximize your potential sales figures, DIGI-TEXX’s call center features sales scripts and other telephony-friendly technologies. Our outbound call center outsourcing services offer a wide range of additional services such as cold calling (direct marketing), cross-selling, and upselling.
Customer retention service
Getting new consumers is crucial, but keeping them is even more crucial. With built-in technology and tools to increase customer satisfaction, we assist you in streamlining your efforts to retain customers. You focus on what your company does best while we take care of the heavy lifting in terms of outsourcing.
B2B Appointment scheduling/setting service
Interaction in person has no substitute. Your clients are always kept informed with the aid of DIGI-TEXX’s call center representatives, whether it’s for a standard check-up or a high-profile sales meeting.
Scheduled callbacks service
Keep the lines of communication open with the help of our knowledgeable agents. Our pre-arranged callbacks will let your clients know that you are interested. You can aid in the development of valuable business-related partnerships through dynamic and on-point outbound calls.
Customer Follow Up Service
We offer frequent follow-up services to ensure that your customers feel heard and appreciated. Obtaining valuable feedback from customers can provide insights on what is best to offer going forward.
Market research service
Our market research experts gather valuable data on how your business is performing in the market. We then give you useful insights into the current market trends. We cover all facets of market research services, from client satisfaction to income growth.
Customer Acquisition Services
With our services, you are given the tools to turn high-potential leads into high-value clients. We employ the most successful strategies to bring in new clients, giving you a fantastic chance to develop your brand and expand your company.
Seminar and Event Registration
Your attendees deserve top-notch service at trade shows, conferences, seminars, special events, and webinars. The initial client experience with your event should be characterized by accurate and courteous handling of registrations.
Our Deployment Models
Industries we cater to
At DIGI-TEXX, we’re committed to delivering tailored outbound strategy and outbound call center tools that provide top-notch solutions across a range of industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:
BANKING AND FINANCE
DIGI-TEXX assists banks and financial institutions to manage their customer service needs, including answering customer queries about account balances, transaction history, loan applications, and more.
INSURANCE
We handle customer queries related to policy coverage, claims, and billing for insurance organizations around the globe, improving customer satisfaction, reducing customer churn, and helping insurance companies streamline their operations.
Retail and e-COMMERCE
We enable quick and effective customer service for answering queries related to product information, order status, shipping, and returns. Our inbound call center services enable customer loyalty and increase sales.
hospitality
DIGI-TEX handles inquiries related to bookings, reservations, cancellations, and more, leveling guest satisfaction and building loyalty.
Healthcare
Our call center agents take care of patient inquiries related to appointments, prescription refills, medical advice, and more. This can reduce wait times for patients, improve patient satisfaction, and help healthcare providers to focus on delivering high-quality care.
Real Estate
Our inbound call center services help real estate companies to manage inquiries related to property listings, sales, rentals. Enable real estate businesses to attract and retain clients, while improving the overall customer experience.
education
We help educational institutions improve their students’ experience through managing inquiries related to admissions, course schedules, and academic requirements.
Logistics
Improve customer satisfaction and reduce customer churn with DIGI-TEXX with our shipment status, and delivery times.
You don’t see your industry here? Contact us
Outbound call center software we support
What makes us an Ideal outbound call center service provider for you?
As a top business process outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:
Flexible pricing model
We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.
Round-the-clock support
Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.
Data security
Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.
Cost optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Cost Optimization
Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.
Data accuracy
At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.
Let us answer your questions
Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.
Do you want to run successful outbound campaigns and ensure that your business operations run smoothly? Let’s get in touch.
We are a trusted outbound call center service provider with over 200 customers worldwide. If you are looking to outsource, we can help. If you encounter any challenges, share them with our experts and we will respond promptly.
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