outbound call center services

Our dedicated agents can help you convert more leads into customers and increase conversion rate. They use their trained skills and knowledge to outperform your key performance indicators.


365 Operating Services


Processing languages


Experienced employees


Data security &
Quality Assurance

Personalized experiences evoke purchases.

Outbound call center services provide businesses with a cost-effective way to stay in touch with prospective customers.

However, outbound calling can be stressful for in-house agents who constantly face persistent refusal, lack of interest, or rudeness.

We improve customer relations by efficiently handling customer inquiries and enabling direct communication between customers and your business. Our professional agents use the latest software and reliable infrastructure to ensure customer satisfaction at all levels.

DIGI-TEXX supports your inside sales teams by acting as an extension of them, giving you the people and resources you need to grow your business.

Trusted by more than +200 clients from home & Abroad

Outbound call center services we offer

We provide comprehensive and cost-effective outbound services optimized for your industry to handle all your outgoing calls and communications. Our experienced and professional staff ensure exceptional customer experiences. Here’s a brief overview of our services:

Customer Survey and Feedback Services

Are you meeting the expectations of your leads and customers? With DIGI-TEXX’s software, you can use the best customer satisfaction survey and feedback platform to keep tabs on your clients and ensure their satisfaction. This also allows you to track how your business is handling customer expectations for products and services.

B2B Lead generation service

At DIGI-TEXX, we recognize the importance of promptly addressing customer concerns while also presenting potential sales opportunities. Our call center platform offers the flexibility to handle both aspects simultaneously, helping you transform your primary communication channel into a powerful lead-generating machine.

Telesales and upsells service

Don’t miss out on any sales opportunities. To help you maximize your potential sales figures, DIGI-TEXX’s call center features sales scripts and other telephony-friendly technologies. Our outbound call center outsourcing services offer a wide range of additional services such as cold calling (direct marketing), cross-selling, and upselling.

Customer retention service

Getting new consumers is crucial, but keeping them is even more crucial. With built-in technology and tools to increase customer satisfaction, we assist you in streamlining your efforts to retain customers. You focus on what your company does best while we take care of the heavy lifting in terms of outsourcing.

B2B Appointment scheduling/setting service

Interaction in person has no substitute. Your clients are always kept informed with the aid of DIGI-TEXX’s call center representatives, whether it’s for a standard check-up or a high-profile sales meeting.

Scheduled callbacks service

Keep the lines of communication open with the help of our knowledgeable agents. Our pre-arranged callbacks will let your clients know that you are interested. You can aid in the development of valuable business-related partnerships through dynamic and on-point outbound calls.

Customer Follow Up Service

We offer frequent follow-up services to ensure that your customers feel heard and appreciated. Obtaining valuable feedback from customers can provide insights on what is best to offer going forward.

Market research service

Our market research experts gather valuable data on how your business is performing in the market. We then give you useful insights into the current market trends. We cover all facets of market research services, from client satisfaction to income growth.

Customer Acquisition Services

With our services, you are given the tools to turn high-potential leads into high-value clients. We employ the most successful strategies to bring in new clients, giving you a fantastic chance to develop your brand and expand your company.

Seminar and Event Registration

Your attendees deserve top-notch service at trade shows, conferences, seminars, special events, and webinars. The initial client experience with your event should be characterized by accurate and courteous handling of registrations.

You’re gonna love dIGI-TEXX

Managers from various types of businesses rely on DIGI-TEXX to optimize their costs and achieve their business goals.

Client Name

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Our Deployment Models

Our approach to deliver inbound call center solutions

We have developed an optimized N-step process to provide you with an efficient, secure, and convenient workflow. Here’s how we approach it:



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Industries we cater to

At DIGI-TEXX, we’re committed to delivering tailored outbound strategy and outbound call center tools that provide top-notch solutions across a range of industries. We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but are not limited to:


DIGI-TEXX assists banks and financial institutions to manage their customer service needs, including answering customer queries about account balances, transaction history, loan applications, and more.


We handle customer queries related to policy coverage, claims, and billing for insurance organizations around the globe, improving customer satisfaction, reducing customer churn, and helping insurance companies streamline their operations.

Retail and e-COMMERCE

We enable quick and effective customer service for answering queries related to product information, order status, shipping, and returns. Our inbound call center services enable customer loyalty and increase sales.


DIGI-TEX handles inquiries related to bookings, reservations, cancellations, and more, leveling guest satisfaction and building loyalty.


Our call center agents take care of patient inquiries related to appointments, prescription refills, medical advice, and more. This can reduce wait times for patients, improve patient satisfaction, and help healthcare providers to focus on delivering high-quality care.

Real Estate

Our inbound call center services help real estate companies to manage inquiries related to property listings, sales, rentals. Enable real estate businesses to attract and retain clients, while improving the overall customer experience.


We help educational institutions improve their students’ experience through managing inquiries related to admissions, course schedules, and academic requirements.


Improve customer satisfaction and reduce customer churn with DIGI-TEXX with our shipment status, and delivery times.

You don’t see your industry here? Contact us

Outbound call center software we support

HubSpot Logo
zendesk logo
Bitrix24 logo
Talkdesk Logo
logo liveagent
dixa logo
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Avaya Logo
Salesforce logo
RingCentral Logo
cloudtalk logo
webex logo
five9 logo
aircall logo
zoho logo

What makes us an Ideal outbound call center service provider for you?

As a top business process outsourcing company based in Vietnam, we are dedicated to sharing our expertise, technology, and infrastructure to assist global businesses. We thoroughly understand your concern and provide reliable support services on your behalf. See below:

Flexible pricing model

We offer flexible pricing models based on the hour/transaction/volume and dedicated resources/packages. Clients can select the right model which best fits their purpose.

Round-the-clock support

Our operating service is 24/7/365 and we always put our client’s concerns as the top priority.

Data security

Confidential information will remain secure and be restricted from outside exposure with a reliable information security management system (ISMS) based on the ISO 27001 standard with GDPR compliance.

Cost optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Cost Optimization

Outsourcing transforms fixed costs into variable costs and allows our clients to prevent large expenditures for business in the early stages and long-term run.

Data accuracy

At DIGI-TEXX, we understand that data accuracy is the first and critical component/standard of the data quality framework. We combine AI technologies and our specialists to ensure the highest accuracy rate.

Let us answer your questions

Our team of experts is here to answer any questions you may have and provide you with a free consultation. If you don’t see an answer for you below, feel free to send us a message.

An outbound call center is meant to contact customers, leads, and prospects to boost sales, offer customer service, and gather customer feedback.

Our team of outbound call agents are experts in identifying and qualifying potential buyers, as well as building and maintaining strong client relationships. They specialize in telemarketing campaigns, market research surveys, lead qualification, and follow-up calls.

Good outbound call centers need agents who have superior communication skills, effective communication methods, and adaptable scripts that cater to customers’ needs.

The outbound process is a crucial part of call centers. It involves agents proactively reaching out to customers with the goal of building relationships and introducing products or services.

This is done by compiling a list of potential contacts and having agents call them using pre-prepared scripts.

Outbound customer service gives businesses more control over their customer interactions and provides insight into customer preferences and interests in targeted offerings.

Inbound contact centers respond to customer needs and handle incoming calls, requests, complaints and sales.

Outbound contact centers specialize in telemarketing, sales activities, gathering market research data, surveys, and generating qualified leads. They also maintain customer relationships and introduce new products/services.

At DIGI-TEXX, we understand that lead generation is essential for business success. Our outbound sales call center provides web-based tools for easy customer data access, automated lead updates and verification, and targeted marketing.

Our team of expert inbound and outbound agents, coupled with cutting-edge automated verification and advanced outbound contact center software, will supercharge your lead generation efforts and help you establish sustained communication that can translate to greater sales success.

We use various methods like analyzing data, tracking leads, running active campaigns, following up with interested parties and personalizing interactions to generate more business and grow quickly.

Our outbound call center agents at DIGI-TEXX are highly experienced and trained to provide excellent customer service. We specialize in industry-specific services, creating a seamless communication platform for your customers.

We invest in our team’s growth and development to ensure they are fully prepared for every challenge.

This allows us to customize a plan to meet your operational objectives and customer expectations, while ensuring high-quality outbound calls are delivered on time.

Yes. DIGI-TEXX’s outbound center provides HIPAA HITECH-compliant software and services that guarantee the confidentiality of patient medical records, personal data, and health-related information.

Our platform enables healthcare professionals to engage with patients by providing appointment follow-ups, reminders, and custom services.

DIGI-TEXX delivers a tailor-made, efficient customer experience while ensuring the security and reliability of sensitive data required by HIPAA regulations.

The minimum hiring timeline, which depends on various factors including team size, job complexity, and hiring profile, is 2-4 weeks from contract signing to calibration on hiring requirements.

No. We provide only dedicated outbound call center and back-office agents who work exclusively for your company.

Yes! Our professional communication support creates custom dialogue and scripting that is tailored to your industry or business needs. This can optimize customer service interactions and serve as a branding tool that builds trust with potential customers.

Our sales scripts are crafted to start polite conversations and address customer concerns. This leads to efficient communication and increased ROI for your company.

Additionally, our team also creates modern and professional content that evokes trust during customer interactions, a crucial element for positive outreach outcomes.

Wondering if we can help you?

Our outbound call center company adds value to any-sized businesses around the world. Let’s take a look at success stories from our clients.

Building a cross-platform app to be used worldwide

Conor Kenney

Director of Professional Services

Leading a digital transformation

Conor Kenney

Director of Professional Services

Straight-Through Process for Customer Onboarding


Intelligent Document Processing

Automated Insurance Claims


Intelligent Document Processing

Digital Inspection System

Government & NGOs

Inspection System

Do you want to run successful outbound campaigns and ensure that your business operations run smoothly? Let’s get in touch.

We are a trusted outbound call center service provider with over 200 customers worldwide. If you are looking to outsource, we can help. If you encounter any challenges, share them with our experts and we will respond promptly.

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